TravelBrands

Call Center Representative

• Handle inbound and outbound calls, emails, and chat inquiries related to air travel reservations
• Assist customers with flight bookings, changes, cancellations, and special requests
• Provide accurate fare quotes, travel policies, and itinerary details
• Resolve customer issues with professionalism and empathy
• Maintain up-to-date knowledge of airline policies, promotions, and travel regulations
• Use reservation systems (e.g., Sabre, Amadeus, Galileo) to manage bookings
• Communicate effectively in both English and French to support a diverse customer base
• Meet performance metrics including call quality, booking accuracy, and customer satisfaction

Bilingual Air Reservation Agent, Call Center