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TD

Bilingual Contact Center Representative

TD

Bilingual Contact Center Representative creating exceptional customer experiences and solutions for inquiries in the Personal & Commercial Banking sector in Canada.

Posted 7/13/2026full-timeBrossard • 🇨🇦 CanadaJunior💰 CA$45,700 - CA$61,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by creating exceptional experiences and identifying solutions to customer needs. Bilingual in French and English, with a solid understanding of financial transactions and a commitment to teamwork and innovation.

Highest-signal resume keywords
Customer ExperienceBilingual (French/English)Financial TransactionsProblem SolvingTeamwork

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Financial TransactionsProduct Knowledge
Soft Skills
Customer ServiceProblem SolvingTeamwork
Industry Keywords
Customer InteractionService QualityInnovation

About the role

Key responsibilities & impact
  • Create an exceptional customer experience with every client interaction
  • Identify customer needs and determine solutions to customer problems
  • Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
  • Complete a broad range of financial transactions accurately
  • Support a positive work environment that promotes service to the business, quality, innovation and teamwork

Requirements

What you’ll need
  • High School diploma
  • Undergraduate degree and/or 1+ years of relevant experience
  • French/English bilingual required

Benefits

Comp & perks
  • Base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs