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Bilingual Contact Center Representative – Canadian Banking, Credit Cards, Fraud Loss Prevention
TDProviding customer service as a Bilingual Contact Center Representative for TD's Fraud Loss Prevention. Engaging with customers to resolve inquiries and deliver outstanding support.
About the role
Key responsibilities & impact- Consistently deliver an outstanding customer service experience
- Resolve customer inquiries at the first point of contact
- Participate in ongoing training and coaching support
- Work primarily offsite after completing training
Requirements
What you’ll need- High School Diploma or equivalent
- Bilingual (French & English)
- Exceptional communication and listening skills
- Ability to de-escalate in stressful environments
- Ability to multitask and navigate through computer systems
- Digital literacy across a broad range of devices
- Flexibility, resiliency, and a positive attitude
- Integrity when managing sensitive customer information
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunication skillslistening skillsde-escalationmultitaskingdigital literacyflexibilityresiliencypositive attitudeintegrity
Certifications
High School Diploma