Temporary Call Center Universal Agent

Carters Inc.

Temporary Call Center Universal Agent providing customer support via Phone, Email, and Chat for Carter's. Reporting to the Call Center Supervisor and assisting customers with issue resolution.

Posted 6/9/2026full-timeRemote • 🇨🇦 CanadaJunior💰 CA$18 per hourWebsite

About the role

Key responsibilities & impact

Assist customers via Phone, Email, and/or chat
Identify and resolve customer issues
Demonstrate strong customer service and sales skills
Alert management of issues that require escalation
Resolve customer complaints and concerns
Use technology tools to support daily tasks
Participate in training sessions to stay current
Educate customers about products to maximize upsell opportunities
Complete necessary documentation and maintain accurate customer data

Requirements

What you’ll need

6+ months of customer service experience
Ability to communicate effectively in both written and verbal communication
Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision
Call center, Retail, and/or E-commerce experience is a plus
Technical aptitude is a plus, but not required

Benefits

Comp & perks

Equipment including laptop, mouse, headset, and extra monitor are provided!
30% employee discount plus additional perks and discount programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer servicesales skillscommunicationindependenceproblem-solving