Carters Inc.

Call Center Representative

• The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or Chat.
• Assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills.
• Alert management of issues or concerns that require escalation for complete resolution.
• Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent.
• Use technology tools as directed and participate in training sessions.

Temporary Call Center Universal Agent

• The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat
• Assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction
• Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
• Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent
• Use technology tools as directed and within established guidelines to support daily tasks
• Participate in individual and team training sessions to stay current with knowledge and best practices
• Educate customers on Carter’s and OshKosh products to maximize upsell and cross-sell opportunities
• Complete necessary documentation to manage customer complaints and solutions
• Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems

Call Center Agent

• Assist customers via Phone, Email, and/or chat
• Identify and resolve customer issues
• Demonstrate strong customer service and sales skills
• Alert management of issues that require escalation
• Resolve customer complaints and concerns
• Use technology tools to support daily tasks
• Participate in training sessions to stay current
• Educate customers about products to maximize upsell opportunities
• Complete necessary documentation and maintain accurate customer data

Sales

• Become a product and brand expert of our brands to help families navigate every moment from preemie to size 14
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Maintain a genuine customer focus on the sales floor
• Foster a positive, safe, and inclusive environment for employees and customers
• Consistently model service standards and omni-channel experience while coaching others to success
• Lead and execute an assigned business focus area through planning and detailed follow through
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution
• Utilize customer feedback to identify areas of opportunity to implement actions to drive results
• Build customer loyalty through Company sponsored programs, including credit
• Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
• Recognize exceptional performance through positive reinforcement and appreciation
• Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls

Sales Manager – Part Time

Manager

• Inspire and lead others to create an exceptional customer experience
• Manage and grow Store Managers through regular check-ins, ongoing coaching, and business goal setting
• Drive and execute initiatives according to timelines and standards; strives for operational excellence
• Maximize opportunities to invest, train and coach team members
• Cultivate a positive and inclusive work environment through genuine connection, recognition and engagement

District Manager

Product Designer

• Manage, mentor, and develop a team of 3 UX/UI Designers fostering a culture of growth, accountability, and creative excellence
• Partner with the Director of UX Design + Design Systems to define and execute the UX roadmap aligned with business objectives
• Build and maintain strong cross-functional relationships with Product Management, Engineering, Marketing, and Brand teams to ensure alignment on priorities and deliverables
• Present design strategy, research findings, and experience recommendations to senior leadership and key stakeholders, advocating on behalf of the customer
• Champion the consistent adoption and evolution of the design system across the UX team and cross-functional partners
• Establish and refine team processes, workflows, and standards that improve efficiency and design quality
• Oversee design of end-to-end customer journeys across discovery, browse, evaluation, and purchase
• Guide and review design work across the team, providing clear and actionable feedback rooted in UX best practices and brand guidelines
• Actively contribute to hands-on design work when needed, particularly for high-priority or complex initiatives
• Collaborate with Product Management to define user stories, acceptance criteria, and product backlogs
• Partner with Engineering to ensure design intent is maintained through development, reviewing front-end implementations for visual and interaction fidelity
• Drive the use of user research, usability testing, and analytics to inform design decisions and measure experience outcomes
• Ensure responsive design principles are applied consistently to deliver seamless experiences across devices and screen sizes

Temporary Call Center Universal Agent

Call Center Agent

Temporary Call Center Universal Agent

Sales Manager – Part Time

District Manager

UX/UI Manager