Carters Inc.

Sales

• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment.
• Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience.
• Execute and expedite point of sale/register transactions.
• Complete floor replenishment and shipment as needed.
• Articulate current promotional events and the brand loyalty program, including credit, to customers.
• Minimize store loss by providing exceptional customer service and maintaining a safe, clean store.

Sales Associate

Product Designer

• Create innovative digital experiences for customers
• Collaborate effectively with Product and Engineering teams
• Conduct user testing and apply feedback

UX/UI Designer

Call Center Representative

• The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or Chat.
• Assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills.
• Alert management of issues or concerns that require escalation for complete resolution.
• Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent.
• Use technology tools as directed and participate in training sessions.

Temporary Call Center Universal Agent

• The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat
• Assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction
• Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
• Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent
• Use technology tools as directed and within established guidelines to support daily tasks
• Participate in individual and team training sessions to stay current with knowledge and best practices
• Educate customers on Carter’s and OshKosh products to maximize upsell and cross-sell opportunities
• Complete necessary documentation to manage customer complaints and solutions
• Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems

Call Center Agent

• Assist customers via Phone, Email, and/or chat
• Identify and resolve customer issues
• Demonstrate strong customer service and sales skills
• Alert management of issues that require escalation
• Resolve customer complaints and concerns
• Use technology tools to support daily tasks
• Participate in training sessions to stay current
• Educate customers about products to maximize upsell opportunities
• Complete necessary documentation and maintain accurate customer data