Temporary Call Center Universal Agent

Carters Inc.

Temporary Call Center Universal Agent for Carter's providing customer service via phone, email, and chat. Resolving issues, enhancing customer interactions, and escalating concerns as needed.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

About the role

Key responsibilities & impact

The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or Chat.
Assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills.
Alert management of issues or concerns that require escalation for complete resolution.
Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent.
Use technology tools as directed and participate in training sessions.

Requirements

What you’ll need

6+ months of customer service experience
Ability to communicate effectively in both written and verbal communication
Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision
Call center, Retail, and/or E-commerce experience is a plus
Technical aptitude is a plus, but not required

Benefits

Comp & perks

30% employee discount
Equipment including laptop, mouse, headset, and extra monitor are provided!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicesales skillseffective communicationindependencetime managementproblem-solving