Call Center Agent

Carters Inc.

Temporary Call Center Agent serving as the first point of contact for Carter's customers via Phone, Email, and chat. Assisting in identifying and resolving issues while optimizing customer interactions and sales skillfully.

Posted 6/9/2026full-timeRemote • Hawaii • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

About the role

Key responsibilities & impact

The Temporary Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or chat
Assist in identifying and resolving customers' issues while demonstrating strong customer service and sales skills to optimize each customer interaction
Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
Resolve customer complaints and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent
Use technology tools as directed and within established guidelines to support daily tasks
Participate in individual and team training sessions to stay current with knowledge and best practices
Educate customers on Carter’s and OshKosh products to maximize upsell and cross-sell opportunities
Complete necessary documentation to manage customer complaints and solutions
Maintain accurate customer data including documentation of discussions, issues, customer requests, or other relevant information in Contact Center systems

Requirements

What you’ll need

6+ months of customer service experience
Ability to communicate effectively in both written and verbal communication
Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision
Call center, Retail, and/or E-commerce experience is a plus
Technical aptitude is a plus, but not required

Benefits

Comp & perks

Equipment including laptop, mouse, headset, and extra monitor are provided!
30% employee discount plus additional perks and discount programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer servicesales skillscommunicationproblem-solvingindependencetime managementteamworktrainingdocumentation