Business Operations

• Performing financial and business analyses.
• Creating efficient reporting files that convert raw data into value-adding formats/visualizations.
• Assisting with the annual rate setting process, routine inventory management and other firm initiatives.
• Helping to develop matter budgets, client pricing support and client/matter performance analysis.
• Providing support for special projects and firm initiatives at the request of leadership.

Business Operations Analyst – Senior Analyst

• Provide direction and support for the industrial brokerage business's strategy, programs, procedures, and projects
• Monitor progress against annual priorities, strategic initiatives, and operational plans
• Prepare regular updates, reports, and recommendations for the National Director to support informed decision-making
• Maintain regular contact and build solid working relationships with brokers and their appointed staff to ensure the highest level of service
• Support the National Director on business development efforts and various client engagement, leveraging other functional departments, as well as regional and local resources
• Represent Colliers at industry events and within the business community to strengthen brand presence and support business development efforts
• Assist with the development and implementation of company-wide brokerage initiatives and new technology solutions to enable growth in industrial sector revenue
• Assist the National Director in conflict resolution issues
• Serve as the primary connector across Marketing, Research, Operations, Technology, Legal, People Services, and other internal partners to increase efficiency and improve broker access to resources
• Track and communicate updates on platform tools, programs, systems, and national initiatives
• Support brokers by explaining platform capabilities, guiding resource usage, and helping identify the right contacts or tools for various needs
• Maintain and enhance onboarding materials, including welcome guides, process documentation, and training resources for new platform team members
• Coordinate onboarding sessions and cross-functional introductions to ensure smooth integration
• Act as the first point of contact for broker questions regarding operations, resources, reporting, and platform functionality
• Identify opportunities to streamline workflows and recommend process improvements
• Assist with oversight of contracts, memberships, subscriptions and approvals
• Assist with the annual budgeting and quarterly forecasting processes in partnership with Finance
• Monitor monthly financial performance, review revenue trends, and identify opportunities for local or national growth
• Maintain oversight of contracts, memberships, subscriptions, and related approval workflows
• Conduct ROI assessments for major expenses or initiatives and prepare supporting analysis for leadership
• Provide ad hoc financial insights, KPI tracking, and business performance reporting as needed
• Help ensure operational compliance with internal policies and approval protocols
• Assist the National Director with a variety of ad-hoc assignments
• Partner with U.S. Research to monitor trends in the industrial sector, including supply, demand, capital flows, and economic indicators
• Summarize key findings and deliver trend updates that support business planning, content development, and leadership strategy
• Maintain awareness of competitive landscape shifts and opportunities for differentiation.

Director, Business Operations – Industrial Services

• Operations and supply chain leader with 8+ years of experience driving enterprise transformation in complex, matrixed organizations.
• Proven ability to translate strategy into scalable initiatives that improve performance, efficiency, and cross-functional alignment.
• Strong executive presence with experience influencing without authority and delivering measurable business impact.
• Data-driven leader with financial acumen, skilled at prioritizing investments, mitigating risk, and executing under tight timelines.
• Translate corporate strategy into actionable, multi-year roadmaps across Business Units
• Partner with T&E BUs and Commercial Leadership on sales enablement, NPI, M&A, and digital initiatives
• Drive improvements in service, inventory, and operational readiness
• Communicate strategic priorities and align stakeholders
• Identify risks, dependencies, and mitigation plans
• Support due diligence efforts as needed
• Lead KPI reviews and drive performance improvements
• Prioritize initiatives based on ROI, effort, and impact
• Partner with field and branch networks to execute roadmaps
• Support inventory strategy (par levels, lifecycle, obsolescence)
• Build and maintain processes, including SAP documentation
• Align priorities across Functions, Regions, and Business Units
• Influence without authority to accelerate execution and remove barriers
• Link operational initiatives to P&L impact
• Evaluate ROI of supply chain investments
• Identify and mitigate enterprise risks
• Present strategy and performance updates to leadership
• Drive alignment across cross-functional stakeholders
• Foster accountability and operational excellence

Business Process Owner, Upstream

• Independently analyze and define requirements for business process improvement
• Manage projects including transitioning businesses from high cost to low cost resource options
• Serve as an escalation point for junior team members
• Review and approve financial analyses of vendors and cost-cutting opportunities

Senior Associate, OPS Business Process Improvements – Best Practice

• Partner with the Product Manager to run discovery: stakeholder interviews, workflow mapping, pain-point analysis, and scope definition for data delivery, client access, analytics, and administration capabilities.
• Support product discovery activities: problem statements, success metrics, MVP scope, and release phasing recommendations.
• Author and maintain business requirements, functional specifications, and user stories with testable acceptance criteria aligned to the team’s delivery model.
• Participate in backlog refinement, sprint planning, demos, and retrospectives; capture decisions and change logs.
• Triage clarification requests during development; escalate scope or policy conflicts to the Product Manager with options and impact.
• Contribute to release notes and internal enablement materials for operations and client-facing teams.
• Facilitate working sessions with engineering, architecture, security, operations, and client success.

Associate Director, Business Systems

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• The Director, Business Operations sits within the DU and is accountable for establishing and continuously optimizing business operations strategy to enable the DU to deliver the portfolio, as measured by time, cost, and quality.
• Identify, assess, and proactively mitigate portfolio-level and operational risks.
• Manage and coordinate business operations strategy and initiatives to drive operational excellence across key functional domains.
• Establish and lead DU business reviews, risk forums, and performance discussions.
• Oversee DU-level planning and tracking of functional budgets.
• Ensure consistent and timely communication within the DU.
• Provide guidance and tools to support continuous improvement initiatives.
• Establish key customer and stakeholder interfaces across the DU and align operational strategy to evolving needs.
• Supervise and support team members within the business operations function.
• Define and implement DU-wide process optimization strategies.
• Provide strategic and operational support to the DU Head and PADU SLT.

Director, Business Operations

• Assist with GWE operational workstreams, including managing deliverables, timelines, and outcomes for recurring operational processes
• Maintain and analyze operational dashboards and trackers to summarize trends, risks, and improvement opportunities
• Proactively monitor deliverables, assess progress against objectives, and read out key areas for corrective actions or escalations as needed
• Prepare materials such as presentations, reports, summaries, and communications for leadership and team forums
• Assist with purchase order creation and vendor management
• Develop analytical summaries, interpret findings, and communicate insights to support leadership and team decision‑making
• Plan and manage operational aspects of GWE initiatives, partnering with cross‑functional stakeholders to ensure delivery of objectives

Global Business Operations Associate

• Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

Business Operations Manager

• Provide business performance analysis, reporting, and forecasting
• Conduct financial research and analyze performance against objectives
• Maintain financial models and databases
• Generate and relay financial reports clearly to stakeholders

Business Operations Analyst 3

• Play a critical leadership role within the IM Transcend initiative, a global business transformation program focused on modernizing Supply Chain digital capabilities
• Support the execution of complex global programs by driving operational excellence and program governance
• Ensure that quality perspectives and standards are integrated into the Transcend program’s strategy
• Partner with stakeholders across various functions to embed quality systems and risk-based decision-making
• Implement and scale the program operating model, supporting deployment execution, and leading central workstreams
• Track and report on program milestones, financials, and resource utilization, and identify risks
• Manage interdependencies and conflicts across workstreams, ensuring alignment and timely issue resolution
• Prepare and deliver program updates and presentations for senior stakeholders
• Contribute to the development and execution of the Quality Management Strategy for the Transcend Program.

Director, Business Process Quality

• The Director, Transcend will play a critical leadership role within the IM Transcend initiative, a multi-year global business transformation program focused on modernizing end-to-end Supply Chain digital capabilities.
• This role will support the execution of complex global programs by driving operational excellence, program governance, and cross-functional alignment across key business areas.
• As a key representative of Supply Chain Quality organization , the Director will ensure that quality perspectives, requirements, and compliance standards are fully integrated into the Transcend program’s strategy and execution.
• This includes partnering with stakeholders across Supply Chain, Commercial, Finance, Technology, and Quality to embed quality systems and risk-based decision-making into all phases of the transformation.
• The Director will be responsible for implementing and scaling the program operating model, supporting deployment execution, and leading central workstreams that enable transformation across processes, technology, and data.
• This role requires strong collaboration with program leads and stakeholders to ensure consistent delivery, risk management, and resource optimization, while also advocating for the unique needs and priorities of Supply Chain Quality function, including Advanced Therapy Quality, Biotherapeutics Quality, Synthetics Quality, and External Quality.

• Partner with Finance, Procurement, and HR leadership to define technology roadmaps that support business objectives.
• Identify opportunities to improve operational efficiency through enterprise platforms and system enhancements.
• Evaluate and recommend technologies that support evolving business processes.
• Lead evaluation, selection, and implementation of enterprise business systems.
• Guide implementation partners and internal teams during large system deployments.
• Ensure enterprise platforms support scalable and integrated business operations.
• Serve as a subject matter expert on key business workflows within Finance/Procurement or HR domains.
• Help ensure enterprise systems align with real-world operational needs.
• Lead discussions with directors, vice presidents, and business partners regarding enterprise system strategy.
• Translate complex technical topics into clear business discussions.
• Drive cross-functional alignment across business and technology teams.
• Guide large-scale system implementations from planning through deployment.
• Collaborate with engineering teams, implementation partners, and vendors.
• Ensure successful adoption of new enterprise technologies.

Domain Architect – Enterprise Business Systems

• Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues
• Support Purchase Requisition (PR) and Purchase Order (PO) end‑to‑end business processes across multiple document types and integrated systems
• Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts
• Coordinate with cross‑functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross‑system and cross‑command issues
• Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews
• Support quality assurance, change management, and functional impact analysis for MM‑related system changes
• Maintain audit‑ready documentation, knowledge articles, and reference materials to ensure continuity and compliance

Senior Business Process Functional Analyst

• Develop business requirements
• Work with stakeholders to understand business objectives and assess the current state
• Identify problems and gaps in existing capabilities
• Recommend solutions and new capabilities
• Review requirements with IT project and application teams
• Prepare system requirements specifications
• Support user acceptance testing
• Contribute to best practices and evolve the team’s tools & techniques

Senior Business Process Engineer

• Partnering with Finance to reflect strategic objectives across GD through effective data-driven storytelling, change management and stakeholder engagement
• Collaborating across functions to ensure delivery of objectives / projects to drive shared business goals, resolve issues and optimize opportunities
• Coordinating input from functional SMEs on opportunities to enhance/simplify delivery across key business platforms
• Collaborating with GD and key extended business partners to support effective information flow for efficient business planning.
• Developing and implementing of processes and analytical tools to provide insights into risk areas and identify opportunities for improving business norms in financial or people resourcing
• Building out metrics and dashboards to support GD Leadership Team level decision making, based on historical and forward-looking data.
• Supporting the implementation of new systems, processes and tools.
• Contributing to design, content development and communications to support financial storytelling e.g., for financial business planning or LT strategic planning

Senior Manager, Global Development, Business Operations, Insights & Financial Planning

• The Senior Manager, Global Development (GD) Business Operations Insights & Financial Planning is a global role, responsible for supporting the GD organization and Business Growth, Innovation and Advocacy (BGIA) leadership to enable GD financial decision-making at the GD Leadership Team level.
• This role will collaborate closely with GD’s Finance, Resourcing Management partners and Business Operations Leadership Team (BOLT) to track and report financial and productivity insights at the appropriate level and share insights with these groups.
• In this role the Senior Manager will provide timely support, insights, and analysis in a range of disciplines including, but not limited to, Productivity initiatives, Resourcing, Financial Metrics in order to increase rigor, strategic planning and decision making for the GD LT.
• The Senior Manager will work closely with the Finance Department as a key Strategy & Operations point of contact to help develop and align on key financial story telling. This includes analyzing financial data, identifying trends, and providing insights to support strategic decision-making.
• Additionally, the Senior Manager will assist in the development and implementation of processes to ensure accurate and timely financial reporting.
• The Senior Manager will also be responsible for communicating updates and progress to BGIA leadership, as well as provide additional support to the BGIA LT as needed.

See all jobs on JobTailor

Business Operations Analyst – Senior Analyst

Director, Business Operations – Industrial Services

Business Process Owner, Upstream

Senior Associate, OPS Business Process Improvements – Best Practice

Associate Director, Business Systems

Director, Business Operations – Process Optimization

Director, Business Operations

Global Business Operations Associate

Business Operations Manager

Business Operations Analyst 3

Director, Business Process Quality

Director, Business Process Quality

Domain Architect – Enterprise Business Systems

Senior Business Process Functional Analyst

Senior Business Process Engineer

Senior Manager, Global Development, Business Operations, Insights & Financial Planning

Senior Manager, Global Development, Business Operations, Insights, Financial Planning