Business Operations

• Collaborating with GDMS Leadership to drive enterprise-wide planning, governance, and organizational readiness initiatives that enable successful execution of strategic programs and projects
• Providing resource and capacity planning to ensure optimal allocation of talent, skills, and budget across the portfolio, while driving PMO standards, project governance, and performance reporting
• Partnering with business leaders and key stakeholders to lead change management efforts, develop and execute communication strategies that promote transparency and stakeholder engagement, and champion learning and development initiatives that build organizational capabilities and support adoption of new processes, technologies, and ways of working
• Maintaining headcount, workload, and demand models for the functional area; run allocation algorithms to help ensure the Book of Business is delivered with quality and timeliness
• Supporting operating-model optimization within the functional area, translate outcomes into action plans and track through implementation
• Managing real-time workload balancing, capacity, and compliance-driven case allocation across geographies within the functional area to ensure balanced operations, on-time delivery, and business continuity through holidays, resource availability, and demand peaks
• Building and maintaining operational dashboards; collect, analyze, and validate portfolio data (efficiency, utilization, quality); ensure standardized reporting in partnership with cross-functional peers across GDMS (Global Data Management & Standards) and enterprise standards
• Assisting in developing forecasting tools, dashboards, and visualizations; contribute to continuous improvement of capacity modeling and workforce analytics
• Supporting long-term quality management plans; participate in strategic and tactical special projects as needed
• Supporting PMO activities, including project planning, metrics tracking, status reporting, and management of cross-functional dependencies
• Preparing inputs for Operational Reviews; ensure consistent metric definitions, sources, and timeframes per enterprise cadence and templates
• Coordinating resource and financial forecasting, contracting, and invoicing; tracking variances and data integrity and publishing reconciled views as required
• Collaborating with stakeholders to maintain a unified set of metrics, training, and SOP/BP (Standard Operating Practice/ Best Practice) frameworks based on functional area needs
• Monitoring operational metrics post–system release to ensure realized efficiencies are captured in forecasting models and resource planning assumptions
• Supporting creation, maintenance, and delivery of role-specific curriculum; co-develop GDMS-wide training for the functional area; measure uptake
• Coordinating function-specific communications and change management aligned to GDMS/GCTO (Global Clinical Trial Operations) frameworks
• Embedding Human-first Organization practices by designing adoption aids (FAQs, quick guides) and incorporating user feedback into process improvements

Associate Director – Global Data Management and Standards, Business Operations

• Maintain accurate books and records for multiple small to mid-sized clients
• Record daily financial transactions and perform timely cash postings and reconciliations
• Manage accounts payable and accounts receivable
• Prepare and reconcile general ledger and balance sheet and P&L accounts
• Ensure compliance with tax regulations and prepare required payroll and tax filings

AP Specialist – Business Process Outsourcing

• Lead the design, integration, and optimization of a digital ecosystem.
• Ensure that systems, data, and technology investments improve compliance, operational excellence, cost control, safety, and predictable project outcomes.
• Report to the Senior Director, Supply Chain Operations and OpEx and work remote.

Systems & Technology Business Process Manager

• Drive end to end optimization and continuous improvement of existing processes to deliver on key strategic improvement projects.
• Develop and lead all aspects of process strategy, inclusive of continuous improvement, process health and optimization.
• Establish positive relationships with Process Owners, BPO Lead peers, and key business partners across Global Development (GD).
• Effectively communicate with sponsors, leadership and business partners on process status and opportunities.
• Develop, baseline , and monitor appropriate metrics to improve process performance.
• Support Process Owners as needed in timely and effective response to process gaps and inspection/audit findings, as well as self-identified issues.
• Support risk identification within the assigned value stream of processes and develop and implement appropriate actions.
• Establish and collaborate on process analysis and reporting capabilities.

Associate Director, Business Process Optimization Lead

• Provide financial oversight to legal department and practice chairs, including planning and ongoing management against financial and non-financial goals and metrics through the leveraging of key performance indicators to assist practices in meeting firm expectations
• Coordinate with the various administrative functions within the firm, including Finance, Case Management, IT, etc., to provide insight and guidance into the business and ensure the operational needs of the business are being met
• Implement matter management tools and techniques to help ensure matters are executed efficiently within the pricing guidelines and budget
• Utilize profitability models and market intelligence for evaluating and recommending changes to new and existing fee arrangements, and to build client relationships aligned with firm strategy
• Lead integration efforts for lateral acquisitions related to onboarding of clients, matters, rates, etc.
• Support system and technical improvements through business process reengineering to streamline processes as they relate to finance, accounting, billing, and various other firm functions
• Partner with Data Analysis and FP&A teams on various projects and recurring processes, including but not limited to, annual budgeting, monthly P&L analysis, and management reporting
• Perform ad hoc analyses and projects as needed by executive leadership, attorneys, directors, managers, and others

Manager, Business Operations

• Plan and supervise assigned engagements
• Acquire a working knowledge of the client’s business
• Review all workpapers
• Review financial statements for accuracy and completeness, including note disclosures
• Analyze balance sheet accounts and prepare reconciliations
• Perform daily posting of cash transactions and ensure cash reconciliations are timely
• Perform periodic internal audits on specific activity to ensure compliance with internal controls
• Research and facilitate the resolution of issues arising during engagements
• Interact with key client management to gather information, resolve problems and make recommendations for business and process improvements.
• Active involvement in professional development of staff
• Prepare staff evaluations

Senior Outsourced Accounting – Business Process Outsourcing

• Run the day-to-day financial operations of clients including general ledger, payables, receivables, payroll, collections, and financial reporting
• Monitor team’s use of internal procedures and controls
• Manage both onshore and offshore staff on an ongoing basis
• Assist in the preparation of financial statements in compliance with official guidelines
• Manage communications with various stakeholders
• Handle journal entries, reconciliations, and monthly/annual closing processes
• Assist in the preparation of budgets and forecasts
• Review accounting information to resolve inaccuracies
• Convert customers to new accounting systems
• Advise and assist with technical accounting decisions

Manager – Life Sciences, Business Process Outsourcing

Senior Technical Accountant – Business Process Outsourcing

Manager – Business Process Outsourcing

• Measure project performance and monitor metrics to identify areas for improvement
• Support internal projects and, over time, take ownership of leading projects, running meetings, and recommending process improvements
• Evaluate potential problems and technical hitches and assist in developing solutions
• Plan and manage team goals, project schedules, and resources (internal and external), ensuring projects remain on track and within scope, schedule, and budget
• Manage project-related documentation by ensuring all necessary materials are current, properly filed and stored
• Manage project correspondences by preparing and reviewing project proposals, memos, meeting minutes, and emails
• Build strong partnerships and collaborate across teams to align objectives
• Work on multiple projects simultaneously
• Liaise with management to define project requirements, scopes, and objectives that align with organizational goals
• Document complete project plan, identify milestones, risk, change management and metrics for success
• Achieve organizational goals while adhering to company standards and project management best practices

Junior Project Manager, Business Operations

• Lead financial planning, forecasting, and budgeting processes to support short- and long-term business objectives
• Partner with business and functional leaders to provide financial insights, scenario analysis, and recommendations that drive performance
• Oversee management reporting, variance analysis, and performance metrics to ensure transparency and accountability
• Drive continuous improvement initiatives to enhance financial processes, controls, and operational efficiency
• Support strategic initiatives, including investment evaluations, cost optimization, and business case development
• Ensure compliance with company policies, internal controls, and applicable regulatory requirements
• Lead and develop finance talent, fostering a culture of collaboration, accountability, and professional growth

Senior Manager, Business Ops / Finance

• Provide strategic and operational finance leadership to support business performance, decision-making, and long-range planning.
• Partner with business and functional leaders to provide financial insights, scenario analysis, and recommendations that drive performance.
• Oversee management reporting, variance analysis, and performance metrics to ensure transparency and accountability.
• Drive continuous improvement initiatives to enhance financial processes, controls, and operational efficiency.
• Support strategic initiatives, including investment evaluations, cost optimization, and business case development.
• Ensure compliance with company policies, internal controls, and applicable regulatory requirements.
• Lead and develop finance talent, fostering a culture of collaboration, accountability, and professional growth.

• Support the execution of vendor management activities across the Americas region in alignment with GWE goals
• Support the creation of Project Management services vendor management process
• Update and maintain change orders
• Support the creation of a vendor management playbook for global consistency
• Assist with tracking vendor performance against service level agreements (SLAs) and key performance indicators (KPIs)
• Help prepare materials for regional vendor reviews, including performance data, scorecards, and presentations
• Support the development and maintenance of vendor documentation, including contracts, scopes of work, pricing templates, and governance materials
• Assist with issue tracking and escalation related to vendor performance
• Help ensure vendor management activities comply with Pfizer Procurement policies and procedures
• Maintain accurate vendor records and support audit and compliance requests as needed
• Support tracking and coordination of key activities, deliverables, and milestones to ensure timely execution of team priorities
• Prepare standard operational reports, dashboards, and presentation materials, ensuring accuracy, consistency, and adherence to defined templates
• Collect, validate, and consolidate data from multiple sources to support performance reporting and operational reviews
• Maintain accurate documentation, trackers, and shared repositories to support audit readiness and operational transparency
• Coordinate logistics and materials for recurring meetings and working sessions, including agendas, pre‑reads, and follow‑ups
• Support process documentation and continuous improvement efforts by identifying gaps, documenting procedures, and recommending updates
• Partner with cross‑functional stakeholders to support operational initiatives, escalating issues and risks as appropriate

Vendor Management Specialist, Business Operations

• Establish and operate the RFP and Business Operations function
• Improve sales execution and deal velocity
• Collaborate with Sales, Finance, Legal, and other departments
• Develop metrics to assess performance and drive improvements
• Lead cross-functional coordination for proposals and deliverables

Director, Business Operations

• Act as the 'operational architect,' responsible for mapping the current state of both the acquiring and target companies and designing a unified, scalable 'Future State' that captures planned synergies.
• Identify and evaluate process redundancies, technical debt, and cultural bottlenecks that may jeopardize the success of corporate integrations.
• Conduct comprehensive gap analyses to assess the alignment of target company processes with established Airgas standards.
• Architect scalable 'Future State' process models to facilitate the seamless integration of target entities into the Airgas operational ecosystem.
• Formulate and formalize standardized operating procedures (SOPs) to ensure functional harmonization across the newly unified organization.
• Help to quantify and track realized operational synergies, focusing on cost-mitigation and efficiency gains derived from post-integration process enhancements.
• Monitor critical Key Performance Indicators (KPIs) throughout the post-merger integration lifecycle to safeguard productivity and maintain Airgas customer service standards.
• Identify and implement automation opportunities within unified workflows to accelerate the extraction of deal value and operational maturity.
• Assist with compiling and providing data input for monthly reports to Corporate and Group, quarterly reports to the Board of Directors, and other required reporting functions.
• Act as a liaison between the Corporate Development team and functional business units.

Business Process Specialist

• Performing financial and business analyses.
• Creating efficient reporting files that convert raw data into value-adding formats/visualizations.
• Assisting with the annual rate setting process, routine inventory management and other firm initiatives.
• Helping to develop matter budgets, client pricing support and client/matter performance analysis.
• Providing support for special projects and firm initiatives at the request of leadership.

Business Operations Analyst – Senior Analyst

• Provide direction and support for the industrial brokerage business's strategy, programs, procedures, and projects
• Monitor progress against annual priorities, strategic initiatives, and operational plans
• Prepare regular updates, reports, and recommendations for the National Director to support informed decision-making
• Maintain regular contact and build solid working relationships with brokers and their appointed staff to ensure the highest level of service
• Support the National Director on business development efforts and various client engagement, leveraging other functional departments, as well as regional and local resources
• Represent Colliers at industry events and within the business community to strengthen brand presence and support business development efforts
• Assist with the development and implementation of company-wide brokerage initiatives and new technology solutions to enable growth in industrial sector revenue
• Assist the National Director in conflict resolution issues
• Serve as the primary connector across Marketing, Research, Operations, Technology, Legal, People Services, and other internal partners to increase efficiency and improve broker access to resources
• Track and communicate updates on platform tools, programs, systems, and national initiatives
• Support brokers by explaining platform capabilities, guiding resource usage, and helping identify the right contacts or tools for various needs
• Maintain and enhance onboarding materials, including welcome guides, process documentation, and training resources for new platform team members
• Coordinate onboarding sessions and cross-functional introductions to ensure smooth integration
• Act as the first point of contact for broker questions regarding operations, resources, reporting, and platform functionality
• Identify opportunities to streamline workflows and recommend process improvements
• Assist with oversight of contracts, memberships, subscriptions and approvals
• Assist with the annual budgeting and quarterly forecasting processes in partnership with Finance
• Monitor monthly financial performance, review revenue trends, and identify opportunities for local or national growth
• Maintain oversight of contracts, memberships, subscriptions, and related approval workflows
• Conduct ROI assessments for major expenses or initiatives and prepare supporting analysis for leadership
• Provide ad hoc financial insights, KPI tracking, and business performance reporting as needed
• Help ensure operational compliance with internal policies and approval protocols
• Assist the National Director with a variety of ad-hoc assignments
• Partner with U.S. Research to monitor trends in the industrial sector, including supply, demand, capital flows, and economic indicators
• Summarize key findings and deliver trend updates that support business planning, content development, and leadership strategy
• Maintain awareness of competitive landscape shifts and opportunities for differentiation.

Director, Business Operations – Industrial Services

• Operations and supply chain leader with 8+ years of experience driving enterprise transformation in complex, matrixed organizations.
• Proven ability to translate strategy into scalable initiatives that improve performance, efficiency, and cross-functional alignment.
• Strong executive presence with experience influencing without authority and delivering measurable business impact.
• Data-driven leader with financial acumen, skilled at prioritizing investments, mitigating risk, and executing under tight timelines.
• Translate corporate strategy into actionable, multi-year roadmaps across Business Units
• Partner with T&E BUs and Commercial Leadership on sales enablement, NPI, M&A, and digital initiatives
• Drive improvements in service, inventory, and operational readiness
• Communicate strategic priorities and align stakeholders
• Identify risks, dependencies, and mitigation plans
• Support due diligence efforts as needed
• Lead KPI reviews and drive performance improvements
• Prioritize initiatives based on ROI, effort, and impact
• Partner with field and branch networks to execute roadmaps
• Support inventory strategy (par levels, lifecycle, obsolescence)
• Build and maintain processes, including SAP documentation
• Align priorities across Functions, Regions, and Business Units
• Influence without authority to accelerate execution and remove barriers
• Link operational initiatives to P&L impact
• Evaluate ROI of supply chain investments
• Identify and mitigate enterprise risks
• Present strategy and performance updates to leadership
• Drive alignment across cross-functional stakeholders
• Foster accountability and operational excellence

Business Process Owner, Upstream

• Independently analyze and define requirements for business process improvement
• Manage projects including transitioning businesses from high cost to low cost resource options
• Serve as an escalation point for junior team members
• Review and approve financial analyses of vendors and cost-cutting opportunities

Business Operations jobs in Pennsylvania

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Associate Director – Global Data Management and Standards, Business Operations

AP Specialist – Business Process Outsourcing

Systems & Technology Business Process Manager

Associate Director, Business Process Optimization Lead

Manager, Business Operations

Senior Outsourced Accounting – Business Process Outsourcing

Manager – Life Sciences, Business Process Outsourcing

Senior Technical Accountant – Business Process Outsourcing

Manager – Business Process Outsourcing

Junior Project Manager, Business Operations

Senior Manager, Business Ops / Finance

Senior Manager, Business Ops / Finance

Vendor Management Specialist, Business Operations

Director, Business Operations

Business Process Specialist

Business Operations Analyst – Senior Analyst

Director, Business Operations – Industrial Services

Business Process Owner, Upstream

Senior Associate, OPS Business Process Improvements – Best Practice