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About the role
Key responsibilities & impact- Provide direction and support for the industrial brokerage business's strategy, programs, procedures, and projects
- Monitor progress against annual priorities, strategic initiatives, and operational plans
- Prepare regular updates, reports, and recommendations for the National Director to support informed decision-making
- Maintain regular contact and build solid working relationships with brokers and their appointed staff to ensure the highest level of service
- Support the National Director on business development efforts and various client engagement, leveraging other functional departments, as well as regional and local resources
- Represent Colliers at industry events and within the business community to strengthen brand presence and support business development efforts
- Assist with the development and implementation of company-wide brokerage initiatives and new technology solutions to enable growth in industrial sector revenue
- Assist the National Director in conflict resolution issues
- Serve as the primary connector across Marketing, Research, Operations, Technology, Legal, People Services, and other internal partners to increase efficiency and improve broker access to resources
- Track and communicate updates on platform tools, programs, systems, and national initiatives
- Support brokers by explaining platform capabilities, guiding resource usage, and helping identify the right contacts or tools for various needs
- Maintain and enhance onboarding materials, including welcome guides, process documentation, and training resources for new platform team members
- Coordinate onboarding sessions and cross-functional introductions to ensure smooth integration
- Act as the first point of contact for broker questions regarding operations, resources, reporting, and platform functionality
- Identify opportunities to streamline workflows and recommend process improvements
- Assist with oversight of contracts, memberships, subscriptions and approvals
- Assist with the annual budgeting and quarterly forecasting processes in partnership with Finance
- Monitor monthly financial performance, review revenue trends, and identify opportunities for local or national growth
- Maintain oversight of contracts, memberships, subscriptions, and related approval workflows
- Conduct ROI assessments for major expenses or initiatives and prepare supporting analysis for leadership
- Provide ad hoc financial insights, KPI tracking, and business performance reporting as needed
- Help ensure operational compliance with internal policies and approval protocols
- Assist the National Director with a variety of ad-hoc assignments
- Partner with U.S. Research to monitor trends in the industrial sector, including supply, demand, capital flows, and economic indicators
- Summarize key findings and deliver trend updates that support business planning, content development, and leadership strategy
- Maintain awareness of competitive landscape shifts and opportunities for differentiation.
Requirements
What you’ll need- 10+ years of progressive operations management experience managing in commercial real estate in a local or regional scope
- Proven track record in the deployment and oversight of administrative practices in a decentralized environment
- Leadership, strategic thinking, enterprising in nature
- Change management champion, capable of driving successful organizational change
- Excellent communication, analytical and problem-solving skills
- Proficiency with computer applications required, including Microsoft, Windows, Excel, Word, and Outlook
- Strong focus on business partnership and high degree of discretion and confidentiality.
Benefits
Comp & perks- Employees (and their families) are provided options for employer subsidized medical benefits including RX, dental, vision
- employer paid basic life/AD&D insurance and short-term / long-term disability
- Employees are able to enroll in our company’s 401k plan, which includes an employer match
- Employees will also receive 10 days of sick leave and a minimum of 15-days vacation annually
- Certain senior-level roles are eligible for unlimited time off
- Employees will also enjoy 10 paid holidays plus two personal flex days throughout the calendar year
- Twelve weeks (for birth parents) and 4 weeks (for non-birth parents, including adoptive/foster parents) for paid parental leave will also be available for use after successful completion of 90 days of employment
- This position is eligible for an annual bonus, based on company and individual performance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementfinancial performance monitoringbudgetingforecastingROI assessmentsKPI trackingprocess improvementconflict resolutionbusiness developmentadministrative practices
Soft Skills
leadershipstrategic thinkingchange managementcommunicationanalytical skillsproblem-solvingrelationship buildingorganizational skillsdiscretionconfidentiality