Associate Director, Business Process Optimization Lead

Johnson & Johnson

Associate Director responsible for strategy and performance of clinical processes in healthcare. Collaborating with global partners to drive optimization and continuous improvement.

Posted 7/14/2026full-timeTitusville • New Jersey, Pennsylvania • 🇺🇸 United StatesSenior💰 $137,000 - $235,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in process optimization and continuous improvement within Clinical Operations, leveraging strong analytical skills and effective communication to drive strategic initiatives. Proficient in developing metrics and collaborating with stakeholders to enhance process performance and compliance with regulatory standards.

Highest-signal resume keywords

Clinical Operations ExperienceProcess ImprovementProject ManagementMetrics DevelopmentRegulatory Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process OptimizationContinuous ImprovementAnalytical Problem-SolvingProcess AnalysisMetrics Monitoring

Soft Skills

Excellent Communication SkillsCollaborationInfluencing Decision-MakingCritical Thinking

Tools & Technologies

Microsoft OfficeMicrosoft VisioSharePoint

Certifications & Qualifications

Green Belt Certification

Industry Keywords

Clinical DevelopmentStandard Operating ProceduresCorrective and Preventative ActionsTrainingRegulatory Requirements

About the role

Key responsibilities & impact

Drive end to end optimization and continuous improvement of existing processes to deliver on key strategic improvement projects.
Develop and lead all aspects of process strategy, inclusive of continuous improvement, process health and optimization.
Establish positive relationships with Process Owners, BPO Lead peers, and key business partners across Global Development (GD).
Effectively communicate with sponsors, leadership and business partners on process status and opportunities.
Develop, baseline , and monitor appropriate metrics to improve process performance.
Support Process Owners as needed in timely and effective response to process gaps and inspection/audit findings, as well as self-identified issues.
Support risk identification within the assigned value stream of processes and develop and implement appropriate actions.
Establish and collaborate on process analysis and reporting capabilities.

Requirements

What you’ll need

A minimum of a Bachelor’s degree is required.
A minimum of 10 years of progressive business experience is required.
Experience in Clinical Operations/Quality Operations with exposure to clinical development teams/processes is required.
Exposure to Standard Operating Procedures (SOPs), Training, Corrective and Preventative Actions (CAPAs), Process Improvement, and Metrics is required.
Knowledge of clinical research processes and applicable regulatory requirements is required.
Project and portfolio management experience is required.
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) is required.
Excellent written, verbal, and interpersonal communication skills are required.
Strong critical thinking and analytical problem-solving skills are required.
Demonstrated ability to collaborate across organizational levels and influence decision-making within a global environment is required.
Knowledge of continuous improvement techniques or Green Belt certification is preferred.
Experience with Microsoft Visio is preferred.
Experience with SharePoint is preferred.

Benefits

Comp & perks

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year