Business Operations

• Identify, validate, and implement strategic solutions for new concepts, programs, and policies to optimize business performance, using analysis, research, pilots, and proof-of-concept testing.
• Lead large-scale, cross-functional initiatives from concept through execution by defining scope, developing project plans, managing workstreams, conducting impact analyses, and driving alignment through clear communications and leadership-level readouts.
• Drive data-informed decision-making by leading analyses of complex business and operational challenges, designing and implementing operational reporting and analytical proofs of concept.
• Develop and operationalize policy frameworks and assessment protocols for payment and compliance, partnering with legal, industry, and cross-functional teams to align business strategy, regulatory obligations, and program contract language.
• Proactively identify, evaluate, and mitigate revenue and programmatic risks.
• Create and implement policies to address outstanding payments, minimize contra revenue, and mitigate bad debt.
• Partner with Product and cross-functional teams to implement payment-related features and process improvements, supporting go-to-market and adoption strategies.

Principal Program Manager, Business Operations

• Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
• Act as a key participant in providing strategic business solutions to companywide technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
• Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
• Lead project or systems documentation, and monitor and manage project schedules and deliverables
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
• Ensure communication and information flow between business and technology teams

Lead Technology Business Systems Consultant

• Own and improve annual budgeting, forecasting, and monthly or quarterly reforecasting processes across multiple organizations.
• Partner with Finance and Accounting to support accruals, reporting, and planning system updates, including tools such as Anaplan.
• Deliver financial analysis and actionable insights that support planning and decision-making across CREWO and partner teams.
• Use AI and automation tools to improve the speed, quality, and scalability of financial and operational work.
• Identify process inefficiencies and help build more streamlined, automated workflows for forecasting and operations.
• Develop dashboards and reporting that provide visibility into budgets, spend, and operational performance.
• Support recurring and ad hoc analytics needs across multiple teams and business priorities.
• Lead or support high-priority cross-functional initiatives by aligning stakeholders, clarifying scope, and driving execution.
• Maintain and continuously improve a custom annual operating budget template that supports the unique scope and complexity of this team's planning needs.

Business Operations Specialist

• Serve as the primary liaison with Finance at GQ level (150+m budget oversight), driving effective budget allocation, forecasting and tracking spend.
• Enable an integrated strategy execution roadmap, driving transparency, prioritization, and business impact.
• Maintain/ Enhance governance structures to monitor strategic initiatives, business operations, and financial performance.
• Leverage resource allocation and financial planning frameworks to support leadership decision-making.
• Ensure timely reporting, benefits realization, and cross-functional coordination of key initiatives.
• Drive financial planning, budget governance, and resource management strategies to optimize operational efficiency.
• Lead GQ-wide financial tracking and forecasting, ensuring alignment with GPS Finance and Procurement.
• Leverage data analytics to identify opportunities to enhance operational efficiencies, optimize resources, and improve cost-effectiveness and mitigate risks.
• Build and maintain strong partnerships with Finance and Change Management to drive integrated execution of strategic initiatives.
• Establish and lead continuous improvement initiatives, embedding best practices across Global Quality.
• Develop and implement operating models, governance frameworks, and KPI tracking systems to measure and enhance performance.
• Drive change management strategies to support business transformation, process optimization, and financial governance.

Director, Business Operations – Global Quality

• Partner with the Product Manager to run discovery: stakeholder interviews, workflow mapping, pain-point analysis, and scope definition for data delivery, client access, analytics, and administration capabilities.
• Support product discovery activities: problem statements, success metrics, MVP scope, and release phasing recommendations.
• Author and maintain business requirements, functional specifications, and user stories with testable acceptance criteria aligned to the team’s delivery model.
• Participate in backlog refinement, sprint planning, demos, and retrospectives; capture decisions and change logs.
• Triage clarification requests during development; escalate scope or policy conflicts to the Product Manager with options and impact.
• Contribute to release notes and internal enablement materials for operations and client-facing teams.
• Facilitate working sessions with engineering, architecture, security, operations, and client success.

Associate Director, Business Systems

• Inventory and map Nava’s core internal operations across cross-functional teams and shared services; identify the highest-impact gaps and sequence improvement work accordingly
• Design and implement improved processes that reduce manual effort, increase consistency, and produce measurable outcomes; establish and maintain a living process inventory across the org
• Own the change management required to make transformation stick: build stakeholder alignment, drive adoption of new frameworks and ways of working, and bring cross-functional teams along with clarity and conviction
• Lead the evaluation and decision-making process for where Nava should build AI-powered solutions, use external tools, or optimize human-led processes; developing a clear framework for assessing readiness, ROI, and risk; ensure tooling decisions follow process design rather than precede it
• Partner with engineering, data, and operations to translate documented processes into viable candidates for automation or AI augmentation
• Track the AI and automation solutions portfolio across the Operations function, ensuring initiatives are properly scoped, measured, and integrated into the broader operational roadmap
• Stay current on emerging AI tooling and agentic workflow capabilities; bring informed recommendations to leadership on where Nava can gain leverage
• Own central operations for the Ops & Automation function: define how work is prioritized, how decisions get made, and how initiatives are tracked from scoping through delivery
• Define the operational excellence framework Nava uses to assess and score core business processes; establish KPIs and leading indicators, and stand up measurement infrastructure to monitor performance over time
• Identify which operational functions are candidates for a shared services model; design those models including ownership, SLAs, handoff points, and governance; lead phased stand-up
• Provide process and automation support to Staffing Operations as it stabilizes and scales
• Build proactive, trusted relationships with cross-functional leaders across Delivery, People Operations, Finance, and Growth; communicate progress, roadblocks, and recommendations to the VP, Ops & Automation and senior leadership with clarity and confidence
• As the function matures, opportunity to build and lead a team as the function scales; the right person will help define what that team needs to look like

Director, Business Operations – Process Optimization

• Manage a Professional Services portfolio from project intake through scheduling by establishing timelines, monitoring due dates, and tracking cost, revenue, and key performance indicators.
• Review contracts, amendments, statements of work, and related client documentation to assess delivery feasibility, implementation dependencies, and operational requirements.
• Analyze project costs, projected revenue, business metrics, and portfolio data to support planning, prioritization, and business decision-making.
• Coordinate with implementation, sales, client support, development, product management, account management, and service management teams to align project readiness and delivery expectations.
• Execute defined operational procedures using tools such as Clarity, SharePoint, ServicePoint, eCRM, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, and Power BI or similar reporting tools.
• Identify process gaps and recommend improvements that strengthen intake, scheduling, reporting, portfolio management, and process automation.
• Communicate project status, risks, dependencies, and recommendations to stakeholders, including senior leaders, through written updates, reporting, and structured discussions.
• Support project scoping and business case activities through handoff to the Project Management team by organizing schedules, clarifying requirements, and driving timely follow-through.

Senior Business Operations Analyst

• The Director, Business Operations sits within the DU and is accountable for establishing and continuously optimizing business operations strategy to enable the DU to deliver the portfolio, as measured by time, cost, and quality.
• Identify, assess, and proactively mitigate portfolio-level and operational risks.
• Manage and coordinate business operations strategy and initiatives to drive operational excellence across key functional domains.
• Establish and lead DU business reviews, risk forums, and performance discussions.
• Oversee DU-level planning and tracking of functional budgets.
• Ensure consistent and timely communication within the DU.
• Provide guidance and tools to support continuous improvement initiatives.
• Establish key customer and stakeholder interfaces across the DU and align operational strategy to evolving needs.
• Supervise and support team members within the business operations function.
• Define and implement DU-wide process optimization strategies.
• Provide strategic and operational support to the DU Head and PADU SLT.

Director, Business Operations

• Drive performance management and reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for product and performance data. When we over- or underperform, you’ll know why
• Develop new analytics and data processes: understand Ladder’s data processes and dashboards, work internally with engineering, data science, and other stakeholders to optimize
• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a change in our user funnel,, or strategizing to drive further monetization
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision-making at all levels
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

Business Operations Manager

• Conducting data collection and analyses to support process improvement programs and projects
• Leading a variety of initiatives, ranging in complexity and scope, within business divisions
• Drafting and reviewing project deliverables and analyses such as value-stream mapping and statistical analyses
• Supervising business process analysts in the project team environment
• Developing business cases using ROI models in direct relationship to strategic corporate goals
• Interacting with subject matter experts to develop solutions that improve process performance
• Planning and participating in BPI organization building and activities to help promote the BPI brand

Senior Business Process Engineer, Process Design Specialist

• Performs systems analysis assignments with varying degrees of supervision.
• Provides complex technical business support to clients that utilize small/midsize/enterprise level systems.
• Communicates with programmers to ensure understanding of business processes and requirements of the users.
• Works with programmers to ensure that the delivered system matches the specified features and functions.
• Assesses available technologies recommending innovative and cost-effective solutions.
• Analyzes business challenges and recommends appropriate IT solutions and services.
• Maps current business processes to new systems and supports the transition to the new solution.
• Determines interface requirements for effective system transition.
• Resolves issues that cross multiple systems or departments that may affect the business process.
• Develops detailed specification documents that include features and functions of the new system.
• Develops test plans and test case scenarios to guarantee the new system design meets business requirements.
• Implements new system installations, upgrade and conversions.
• Documents selected system parameters, file layouts, and application design layouts.
• Tracks open issues and resolution of issues.

Business Systems Specialist – Systematics AM, ALS

• Join ABB as a Business Process Manager specializing in SAP FICO for our Service division, serving as a strategic financial systems expert and business translator between finance, operations, and IS/IT organizations to drive transformational change in cost accounting and controllership processes.
• You'll have the autonomy to identify breakthrough opportunities in financial process optimization, implement innovative FICO solutions, and shape the future of our financial operations through SAP excellence and automation.
• Working remotely with frequent on-site engagement at Service plants (30-40% travel), you'll provide critical training, team support, and go-live assistance to ensure successful adoption of financial systems and processes.
• Lead SAP FICO excellence across Service plants, optimizing FI/CO processes, cost accounting, product costing, and period‑end close while ensuring strong integration with SD, PP, MM, and WM.
• Drive major FICO improvement initiatives and system implementations, resolving complex financial/controlling issues and delivering best‑practice, scalable solutions across plants.
• Provide hands‑on training, change leadership, and cross‑functional collaboration to improve financial accuracy, automate processes, and enhance operational performance (30–40% travel).
• Partner with senior leadership on FICO strategy, data integrity, internal controls, and roadmap development while governing master data and supporting month‑/year‑end close optimization.

Business Process Manager

• Play a critical leadership role within the IM Transcend initiative, a global business transformation program focused on modernizing Supply Chain digital capabilities
• Support the execution of complex global programs by driving operational excellence and program governance
• Ensure that quality perspectives and standards are integrated into the Transcend program’s strategy
• Partner with stakeholders across various functions to embed quality systems and risk-based decision-making
• Implement and scale the program operating model, supporting deployment execution, and leading central workstreams
• Track and report on program milestones, financials, and resource utilization, and identify risks
• Manage interdependencies and conflicts across workstreams, ensuring alignment and timely issue resolution
• Prepare and deliver program updates and presentations for senior stakeholders
• Contribute to the development and execution of the Quality Management Strategy for the Transcend Program.

Director, Business Process Quality

• The Director, Transcend will play a critical leadership role within the IM Transcend initiative, a multi-year global business transformation program focused on modernizing end-to-end Supply Chain digital capabilities.
• This role will support the execution of complex global programs by driving operational excellence, program governance, and cross-functional alignment across key business areas.
• As a key representative of Supply Chain Quality organization , the Director will ensure that quality perspectives, requirements, and compliance standards are fully integrated into the Transcend program’s strategy and execution.
• This includes partnering with stakeholders across Supply Chain, Commercial, Finance, Technology, and Quality to embed quality systems and risk-based decision-making into all phases of the transformation.
• The Director will be responsible for implementing and scaling the program operating model, supporting deployment execution, and leading central workstreams that enable transformation across processes, technology, and data.
• This role requires strong collaboration with program leads and stakeholders to ensure consistent delivery, risk management, and resource optimization, while also advocating for the unique needs and priorities of Supply Chain Quality function, including Advanced Therapy Quality, Biotherapeutics Quality, Synthetics Quality, and External Quality.

• define and lead Zillow’s Customer & Operator Insights program, establishing a unified approach to collecting, synthesizing, and translating signals from customers, operators, quality, analytics, research, and business data into a clear view of priorities.
• build and run a repeatable process that turns fragmented inputs into clear problem statements, themes, and prioritized opportunities.
• translate insights into decision-ready recommendations using structured prioritization based on customer impact, business value, and strategic relevance.
• partner cross-functionally to align on ownership, next steps, and timelines, ensuring recommendations are operationalized and carried through without directly owning all execution.
• establish closed-loop measurement to connect what was heard, what changed, and the resulting customer or business impact.
• support hypothesis development, experimentation, and continuous learning to improve decision quality and deepen understanding of root causes over time.
• serve as a trusted partner to senior leaders by bringing clarity, sound judgment, and strong program management practices to complex, cross-functional work.

Senior Program Manager, Business Operations

• Provide Tier 2 functional support and ticket triage for ERP Materials Management (MM), including analysis, resolution, documentation, and routing of issues
• Support Purchase Requisition (PR) and Purchase Order (PO) end‑to‑end business processes across multiple document types and integrated systems
• Troubleshoot workflow, configuration, and interface issues; research root causes and downstream impacts
• Coordinate with cross‑functional teams, Tier 2 analysts, and U.S. Navy program managers to resolve cross‑system and cross‑command issues
• Participate in User Acceptance Testing (UAT), Integrated Process Team (IPT) meetings, and system enhancement reviews
• Support quality assurance, change management, and functional impact analysis for MM‑related system changes
• Maintain audit‑ready documentation, knowledge articles, and reference materials to ensure continuity and compliance

Senior Business Process Functional Analyst

• Lead the development, implementation, and oversight of cost management frameworks to ensure operational spending aligns with approved budgets and organizational financial targets
• Oversee contract management processes, including review, negation support, compliance monitoring, and administration of commercial agreements to mitigate financial and contractual risk
• Establish and maintain cost tracking and forecasting systems to monitor operational expenditures, identify cost-saving opportunities, and improve financial efficiency
• Direct the preparation of and delivery of accurate and timely operational performance reports, including short-term incentive metrics, ensuring alignment with corporate performance measurement frameworks
• Collaborate with Finance, Procurement, Legal, and SJI REV operational leadership to ensure consistent contract governance, cost control practices, and adherence to company policies and regulatory requirements
• Analyze operational and financial data to provide strategic insights and recommendations that support executive decision-making and business performance improvement
• Monitor contract performance, including deliverables, milestones, pricing structures, and change orders, ensuring contractual obligations are met by internal teams and external partners
• Lead continuous improvement initiatives to enhance operational processes, strengthen internal controls, and improve the accuracy and efficiency of cost and performance reporting
• Support annual budgeting, forecasting, and financial planning processes by providing operational cost analysis and performance trend insights
• Ensure alignment between operational performance outcomes and incentive programs by validating data used for short term incentive calculations and maintaining transparent reporting processes.
• Lead and manage junior team members

Director, Renewable Energy Business Operations

• Partner with internal and external sales teams to support merchant discussions, assess business requirements, and explain product capabilities throughout the sales process.
• Serve as a subject matter resource for sales teams before and during the sales cycle to help identify merchant needs, address product fit questions, and improve sales readiness.
• Analyze sales and merchant feedback to identify trends, training opportunities, and process improvements that increase sales effectiveness and merchant satisfaction.
• Troubleshoot complex merchant and product issues that cannot be resolved through standard support channels and coordinate escalation to Tier 2, Tier 3, or product teams as needed.
• Act as an escalation point for sales and merchant issues, helping determine root cause, document findings, and drive resolution across business and technical partners.
• Work directly with product owners and internal stakeholders to communicate recurring issues, unmet merchant needs, and gaps in product or process performance.
• Support process improvement efforts related to sales enablement, merchant onboarding, issue resolution, and cross-functional handoffs.
• Prepare documentation, recommendations, and trend reporting to support leadership discussions, training needs, and operational decision-making.

Senior Business Process Professional

• Develop high-quality business solutions in an agile context
• Identify areas for improvement within business processes
• Work directly with HR and CIS-HR teams to support the Workday system
• Ensure the Workday system is up-to-date and support new features and enhancements
• Independently address issues and design decisions of moderate to high complexity
• Deliver clear communication and documentation of complex concepts

Workday HCM Business Process Specialist

• Manage end-to-end vendor qualification processes across Legal, Finance, Risk, IT Security, Procurement, and Compliance
• Oversee invoice processing, payment tracking, and vendor financial relationships
• Conduct risk assessments for new vendors and technology partnerships
• Serve as the primary liaison between Digital In Silico Research / Lab & Plant Operations and corporate functions
• Develop and maintain cross-functional networks to facilitate timely decision-making
• Manage and improve the process to purchase software and to add it to Sanofi catalogs
• Support the Strategy & Operations Leads with portfolio-level operational planning across in silico research and lab operations

See all jobs on JobTailor

Principal Program Manager, Business Operations

Lead Technology Business Systems Consultant

Business Operations Specialist

Director, Business Operations – Global Quality

Associate Director, Business Systems

Director, Business Operations – Process Optimization

Senior Business Operations Analyst

Director, Business Operations

Business Operations Manager

Senior Business Process Engineer, Process Design Specialist

Business Systems Specialist – Systematics AM, ALS

Business Process Manager

Director, Business Process Quality

Director, Business Process Quality

Senior Program Manager, Business Operations

Senior Business Process Functional Analyst

Director, Renewable Energy Business Operations

Senior Business Process Professional

Workday HCM Business Process Specialist

Business Operations Lead