Business Operations

• Collaborating with GDMS Leadership to drive enterprise-wide planning, governance, and organizational readiness initiatives that enable successful execution of strategic programs and projects
• Providing resource and capacity planning to ensure optimal allocation of talent, skills, and budget across the portfolio, while driving PMO standards, project governance, and performance reporting
• Partnering with business leaders and key stakeholders to lead change management efforts, develop and execute communication strategies that promote transparency and stakeholder engagement, and champion learning and development initiatives that build organizational capabilities and support adoption of new processes, technologies, and ways of working
• Maintaining headcount, workload, and demand models for the functional area; run allocation algorithms to help ensure the Book of Business is delivered with quality and timeliness
• Supporting operating-model optimization within the functional area, translate outcomes into action plans and track through implementation
• Managing real-time workload balancing, capacity, and compliance-driven case allocation across geographies within the functional area to ensure balanced operations, on-time delivery, and business continuity through holidays, resource availability, and demand peaks
• Building and maintaining operational dashboards; collect, analyze, and validate portfolio data (efficiency, utilization, quality); ensure standardized reporting in partnership with cross-functional peers across GDMS (Global Data Management & Standards) and enterprise standards
• Assisting in developing forecasting tools, dashboards, and visualizations; contribute to continuous improvement of capacity modeling and workforce analytics
• Supporting long-term quality management plans; participate in strategic and tactical special projects as needed
• Supporting PMO activities, including project planning, metrics tracking, status reporting, and management of cross-functional dependencies
• Preparing inputs for Operational Reviews; ensure consistent metric definitions, sources, and timeframes per enterprise cadence and templates
• Coordinating resource and financial forecasting, contracting, and invoicing; tracking variances and data integrity and publishing reconciled views as required
• Collaborating with stakeholders to maintain a unified set of metrics, training, and SOP/BP (Standard Operating Practice/ Best Practice) frameworks based on functional area needs
• Monitoring operational metrics post–system release to ensure realized efficiencies are captured in forecasting models and resource planning assumptions
• Supporting creation, maintenance, and delivery of role-specific curriculum; co-develop GDMS-wide training for the functional area; measure uptake
• Coordinating function-specific communications and change management aligned to GDMS/GCTO (Global Clinical Trial Operations) frameworks
• Embedding Human-first Organization practices by designing adoption aids (FAQs, quick guides) and incorporating user feedback into process improvements

Associate Director – Global Data Management and Standards, Business Operations

• Maintain accurate books and records for multiple small to mid-sized clients
• Record daily financial transactions and perform timely cash postings and reconciliations
• Manage accounts payable and accounts receivable
• Prepare and reconcile general ledger and balance sheet and P&L accounts
• Ensure compliance with tax regulations and prepare required payroll and tax filings

AP Specialist – Business Process Outsourcing

• The Director, Business Operations is a critical role in the Communications team, providing support to the team and delivering excellence in an exciting, fast-paced and high-performance work environment.
• This role is instrumental in advancing the communications function through transformational operating model improvements, capability-building, AI adoption, and stakeholder engagement, project management, delivering measurable results and fostering a culture of innovation and agility.
• Collaboration across functions and geographies is vital as the Director will handle complex situations and multiple responsibilities, simultaneously balancing short-term and long-term projects with the urgency of immediate demands.
• Help the Chief Communications Office maximize her time and executive visibility – both internally and externally- within a strategic framework.
• Help identify, organize, and bring to the Chief Communications Officer critical issues and required information to help improve decision making and problem-solving.
• Support effective flow of information and decisions for the Chief Communications Officer.
• Support Communication team projects, strategic offsites & other events.

Director, Business Operations – Communications Team

• Drive end to end optimization and continuous improvement of existing processes to deliver on key strategic improvement projects.
• Develop and lead all aspects of process strategy, inclusive of continuous improvement, process health and optimization.
• Establish positive relationships with Process Owners, BPO Lead peers, and key business partners across Global Development (GD).
• Effectively communicate with sponsors, leadership and business partners on process status and opportunities.
• Develop, baseline , and monitor appropriate metrics to improve process performance.
• Support Process Owners as needed in timely and effective response to process gaps and inspection/audit findings, as well as self-identified issues.
• Support risk identification within the assigned value stream of processes and develop and implement appropriate actions.
• Establish and collaborate on process analysis and reporting capabilities.

Associate Director, Business Process Optimization Lead

• Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies
• Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies
• Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth
• Identify opportunities to automate manual processes and optimize operational efficiency

Senior Associate, BizOps & Analytics

• Plan and supervise assigned engagements
• Acquire a working knowledge of the client’s business
• Review all workpapers
• Review financial statements for accuracy and completeness
• Analyze balance sheet accounts and prepare reconciliations
• Perform daily posting of cash transactions and ensure cash reconciliations are timely
• Perform periodic internal audits on specific activity to ensure compliance with internal controls
• Research and facilitate the resolution of issues arising during engagements
• Interact with key client management to gather information, resolve problems and make recommendations for business and process improvements
• Active involvement in professional development of staff
• Prepare staff evaluations

Senior Business Process Outsourcing

• Translate business strategy into a prioritized roadmap of initiatives
• Partner with leaders across Sales, Product, Finance, Analytics, and Operations
• Lead high-impact cross-functional initiatives
• Use data and performance insights to identify opportunities and evaluate progress
• Lead and improve the team’s rhythm of business
• Support long-range planning and annual operating plan processes
• Build clear materials and recommendations for decision-making
• Improve processes, planning mechanisms, and operating models

Principal Business Operations Manager

• Lead financial planning, forecasting, and budgeting processes to support short- and long-term business objectives
• Partner with business and functional leaders to provide financial insights, scenario analysis, and recommendations that drive performance
• Oversee management reporting, variance analysis, and performance metrics to ensure transparency and accountability
• Drive continuous improvement initiatives to enhance financial processes, controls, and operational efficiency
• Support strategic initiatives, including investment evaluations, cost optimization, and business case development
• Ensure compliance with company policies, internal controls, and applicable regulatory requirements
• Lead and develop finance talent, fostering a culture of collaboration, accountability, and professional growth

Senior Manager, Business Ops / Finance

• Provide strategic and operational finance leadership to support business performance, decision-making, and long-range planning.
• Partner with business and functional leaders to provide financial insights, scenario analysis, and recommendations that drive performance.
• Oversee management reporting, variance analysis, and performance metrics to ensure transparency and accountability.
• Drive continuous improvement initiatives to enhance financial processes, controls, and operational efficiency.
• Support strategic initiatives, including investment evaluations, cost optimization, and business case development.
• Ensure compliance with company policies, internal controls, and applicable regulatory requirements.
• Lead and develop finance talent, fostering a culture of collaboration, accountability, and professional growth.

• Lead the development, implementation, and oversight of cost management frameworks to ensure operational spending aligns with approved budgets and organizational financial targets
• Oversee contract management processes, including review, negation support, compliance monitoring, and administration of commercial agreements to mitigate financial and contractual risk
• Establish and maintain cost tracking and forecasting systems to monitor operational expenditures, identify cost-saving opportunities, and improve financial efficiency
• Direct the preparation of and delivery of accurate and timely operational performance reports, including short-term incentive metrics, ensuring alignment with corporate performance measurement frameworks
• Collaborate with Finance, Procurement, Legal, and SJI REV operational leadership to ensure consistent contract governance, cost control practices, and adherence to company policies and regulatory requirements
• Analyze operational and financial data to provide strategic insights and recommendations that support executive decision-making and business performance improvement
• Monitor contract performance, including deliverables, milestones, pricing structures, and change orders, ensuring contractual obligations are met by internal teams and external partners
• Lead continuous improvement initiatives to enhance operational processes, strengthen internal controls, and improve the accuracy and efficiency of cost and performance reporting
• Support annual budgeting, forecasting, and financial planning processes by providing operational cost analysis and performance trend insights
• Ensure alignment between operational performance outcomes and incentive programs by validating data used for short term incentive calculations and maintaining transparent reporting processes
• Lead and manage junior team members.

Director, Renewable Energy Business Operations

• Own the end-to-end performance reporting framework, defining and maintaining the metrics that tracks business health and progress against goals
• Build, maintain, evolve, and shape dashboards and reporting infrastructure, ensuring stakeholders have accurate, timely visibility into key performance indicators, and proactively identifying and raising risks and opportunities in the business
• Design and execute ad-hoc analyses to answer critical business questions—diagnosing performance anomalies, surfacing underlying drivers, sizing opportunities, and stress-testing assumptions
• Build and maintain business performance forecasts, translating leading indicators and historical trends into forward-looking projections that support planning and forecasting processes
• Synthesize complex quantitative findings into clear, executive-ready narratives that drive alignment and decisions across cross-functional stakeholders
• Partner closely with Data Engineering, Data Science, and Product Analytics teams to ensure data infrastructure, definitions, and pipelines support the team’s analytical needs
• Identify gaps in current measurement approaches and proactively develop new frameworks to track emerging products and initiatives
• Orchestrate collaboration across Product, Data Science/Data Engineering, Finance, Marketing, Sales, and Customer Experience teams to ensure data and insights are connected to strategy and execution

Senior Strategy and Business Operations Manager

• Coordinate and execute internal client moves and relocations by organizing logistics, physically relocating furniture and equipment, and ensuring smooth transitions with minimal operational disruption
• Provide comprehensive operational and logistical support for internal events including coordinating building access, managing setup and breakdown activities, liaising with vendors, and preparing event spaces
• Support the facilities team with various operational responsibilities including conducting building inspections, assisting with basic maintenance tasks, and maintaining common area standards
• Serve as a responsive point of contact for building occupants by addressing service requests and inquiries with professionalism and timely follow-through
• Coordinate and track work orders from initiation through completion, ensuring quality service delivery and proper documentation
• Manage vendor access and coordinate contractor activities while ensuring all work complies with safety protocols and building standards
• Maintain accurate operational records and documentation including move schedules, event logistics plans, incident reports, and building activity logs

Business Operations Coordinator

• Represent the business on projects of various sizes as a project team member and/or as a subject matter expert
• Responsible for business and/or process analysis
• Lead projects and/or work packages within a business area
• Assists in the development of communication, implementation and/or training plans
• Responsible for 1-2 processes of low to medium complexity
• Identify and recommend process improvements and/or automation opportunities
• Prioritizes and manages own workload, and possibly the workload of others

Business Process Officer II – Procedure Writer

• Support the execution of strategic business process initiatives collaborating with cross-functional teams
• Support the launch of new products and services
• Maintain business process documentation and assist in optimizing business processes
• Provide support to business users for process and technology adoption
• Monitor and triage end-user support requests
• Collaborate with technology teams and solution owners to resolve incidents
• Ensure seamless transition of technology initiatives to business users
• Assist with change management and rollout of new products and technologies

Business Process Operations Analyst I

• Identify, validate, and implement strategic solutions for new concepts, programs, and policies to optimize business performance, using analysis, research, pilots, and proof-of-concept testing.
• Lead large-scale, cross-functional initiatives from concept through execution by defining scope, developing project plans, managing workstreams, conducting impact analyses, and driving alignment through clear communications and leadership-level readouts.
• Drive data-informed decision-making by leading analyses of complex business and operational challenges, designing and implementing operational reporting and analytical proofs of concept.
• Develop and operationalize policy frameworks and assessment protocols for payment and compliance, partnering with legal, industry, and cross-functional teams to align business strategy, regulatory obligations, and program contract language.
• Proactively identify, evaluate, and mitigate revenue and programmatic risks.
• Create and implement policies to address outstanding payments, minimize contra revenue, and mitigate bad debt.
• Partner with Product and cross-functional teams to implement payment-related features and process improvements, supporting go-to-market and adoption strategies.

Principal Program Manager, Business Operations

• Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
• Act as a key participant in providing strategic business solutions to companywide technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
• Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
• Lead project or systems documentation, and monitor and manage project schedules and deliverables
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
• Ensure communication and information flow between business and technology teams

Lead Technology Business Systems Consultant

• Own and improve annual budgeting, forecasting, and monthly or quarterly reforecasting processes across multiple organizations.
• Partner with Finance and Accounting to support accruals, reporting, and planning system updates, including tools such as Anaplan.
• Deliver financial analysis and actionable insights that support planning and decision-making across CREWO and partner teams.
• Use AI and automation tools to improve the speed, quality, and scalability of financial and operational work.
• Identify process inefficiencies and help build more streamlined, automated workflows for forecasting and operations.
• Develop dashboards and reporting that provide visibility into budgets, spend, and operational performance.
• Support recurring and ad hoc analytics needs across multiple teams and business priorities.
• Lead or support high-priority cross-functional initiatives by aligning stakeholders, clarifying scope, and driving execution.
• Maintain and continuously improve a custom annual operating budget template that supports the unique scope and complexity of this team's planning needs.

Business Operations jobs in New Jersey

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Associate Director – Global Data Management and Standards, Business Operations

AP Specialist – Business Process Outsourcing

Director, Business Operations – Communications Team

Associate Director, Business Process Optimization Lead

Senior Associate, BizOps & Analytics

Senior Business Process Outsourcing

Principal Business Operations Manager

Senior Manager, Business Ops / Finance

Senior Manager, Business Ops / Finance

Director, Renewable Energy Business Operations

Senior Strategy and Business Operations Manager

Business Operations Coordinator

Business Process Officer II – Procedure Writer

Business Process Operations Analyst I

Principal Program Manager, Business Operations

Lead Technology Business Systems Consultant

Business Operations Specialist