Business Process Operations Analyst I

NJM Insurance Group

Business Process Operations Analyst supporting process improvement and technology initiatives at NJM Insurance Group. Collaborating with cross-functional teams to optimize business processes and support operationalization of new technology solutions.

Posted 6/13/2026full-timeTrenton • New Jersey • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support the execution of strategic business process initiatives collaborating with cross-functional teams
Support the launch of new products and services
Maintain business process documentation and assist in optimizing business processes
Provide support to business users for process and technology adoption
Monitor and triage end-user support requests
Collaborate with technology teams and solution owners to resolve incidents
Ensure seamless transition of technology initiatives to business users
Assist with change management and rollout of new products and technologies

Requirements

What you’ll need

Minimum 0 – 3 years’ experience in understanding and analyzing insurance business processes
Basic ability to determine the root cause of problems and create solutions
Strong verbal, written, and interpersonal communication skills
Ability to collaborate with diverse multi-function teams
Bachelor’s degree preferred
Property & Casualty Insurance experience preferred
Knowledge of Insurance products and certifications from The Institutes is a plus

Benefits

Comp & perks

401(k) with employer match up to 8%
additional service-based contributions
Health, Dental, and Vision insurance
Life and Disability coverage
generous PTO
Paid Sick Leave
paid parental leave
state-mandated leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business process documentationbusiness process optimizationroot cause analysissolution creation

Soft Skills

verbal communicationwritten communicationinterpersonal communicationcollaborationchange management

Certifications

certifications from The Institutes