Business Operations

• Analyze and optimize core operational processes
• Develop scalable workflows and define KPIs
• Identify improvement opportunities and implement automations
• Collaborate with IT and Product teams
• Independently drive initiatives from idea to rollout

Senior Business Operations Manager

• You will have the opportunity to run and improve our customer support processes by identifying key bottlenecks and inefficiencies.
• You will work closely with our Customer Success and Customer Support Lead.
• You assist customers with product usage, troubleshooting, and account questions.
• You escalate complex issues to relevant teams (Product, Engineering, Sales).
• You capture and document recurring issues and customer feedback to identify improvement opportunities.
• You continuously improve and update our Help Center and FAQ articles.
• You analyze support tickets to detect patterns and root causes.
• You identify repetitive tasks suitable for automation, AI or smart systems.

Business Operations, Working Student

• Wir suchen einen Business Process & Atlassian Solution Manager (m/w/d), der unsere Unternehmensprozesse weiterentwickelt und diese mit modernen digitalen Lösungen unterstützt – insbesondere mit Jira, Confluence und weiteren Anwendungen im Atlassian-Umfeld
• In dieser Rolle verbindest Du Prozessmanagement, Business Analyse und Systemkonfiguration
• Du nimmst Anforderungen aus verschiedenen Fachbereichen auf, optimierst Abläufe und setzt praxistaugliche Lösungen direkt in Jira und Confluence um
• Dabei arbeitest Du an einer wichtigen Schnittstelle zwischen Fachbereichen, IT und zentralen Unternehmensfunktionen wie Support, Vertrieb, Produktmanagement und Entwicklung
• Perspektivisch begleitest Du auch die strukturierte Einbindung von Automatisierungs- und KI-gestützten Funktionen in unsere Prozesse und digitalen Arbeitsweisen

Business Process, Atlassian Solution Manager

• Focus on in-app content, with insights into Customer Service, Marketing and Key Account Management
• Support in Customer Service and development of a deep understanding of users, content and features
• Create and maintain in-app content (challenges, quizzes, articles, push notifications)
• Support the creation and ongoing development of the editorial calendar and the structuring of content
• Contribute to content for various channels (app, website, LinkedIn)
• Support Key Account Management and implement structured solutions for clients
• Use digital tools and AI to create and structure content efficiently
• Actively contribute your own ideas for process optimization

Working Student – Business Operations & Content

• Design and co-own the Opportunity-to-Order process with a strong emphasis on Salesforce Sales Cloud and CPQ across opportunity, quotation and order capture, ensuring a seamless handover into SAP SD.
• Act as a trusted advisor of Sales Excellence towards our markets and within the enterprise-wide EVOLUTION program (our S4/HANA transformation) to help redefine the process and technology landscape of the future.
• Translate business needs into clear, prioritized requirements and a pragmatic roadmap; run requirements engineering, backlog and release planning with cross functional Business and IT teams.
• Operationalize end-to-end processes within our process landscape, harmonizing ways of working across a heterogeneous regional setup and driving standardization and adoption.
• Steer and drive major releases and continuous improvement in our Salesforce platform OneCRM.

Business Process Manager – Sales

• Preparation and follow-up of meetings with corporates, investors, and partners.
• Market and technology research: Conduct in-depth analyses of trends and potential partner companies.
• Support in startup sourcing: Assist with program development and the selection process for new startups.
• Preparation of decision documents: Compile presentations, briefings, and materials for executive management.
• Event management: Provide organizational support for demo days, networking formats, and partner events.
• Process optimization: Structure and maintain internal workflows.
• Project support: Independently take on operational ad-hoc tasks in direct collaboration with executive management.
• AI-driven process optimization: Identify opportunities to automate internal processes and implement modern AI tools to increase efficiency.

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Senior Business Operations Manager

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