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Head of Business Operations – Automation
MICE DESKHead of Business Operations & Automation responsible for process mapping and automation at MICE DESK. Leading internal data management and CRM architecture with strong technical skills.
Tech Stack
Tools & technologiesBigQueryJavaScriptPostgresPythonSQL
About the role
Key responsibilities & impact- Process mapping & prioritisation across Sales, Onboarding, Customer Delivery, Finance, People Operations and Legal
- Design and build end-to-end automation yourself
- Own the internal data model, the data warehouse, and key metrics
- Own the data model of the CRM (currently Pipedrive)
- Evaluate, negotiate, roll out tools; consolidate instead of collect
- Documentation, monitoring, failure alerting, clear ownership
- Lead two direct reports with a high personal share of the actual build
Requirements
What you’ll need- 5+ years in Business Operations, BizOps, Internal Operations or Process Engineering
- Experience at a growth-stage startup or scale-up (Series A to C)
- Built automations yourself, not just commissioned them
- Know n8n, Make or equivalent; strong SQL; Python or JavaScript
- Understand CRM data models at architect level (Pipedrive, HubSpot, Salesforce)
- Owned at least one CRM migration or fundamental restructuring
- Fluent in German and English
- Nice to have: Experience with a modern data stack (dbt, BigQuery/Snowflake/Postgres, Metabase/Looker)
- Consulting background followed by an operator role
- Background in hospitality, travel, or B2B SaaS with long sales cycles
Benefits
Comp & perks- Performance bonuses for demonstrable results
- Multi-day team events in places that are actually fun
- Genuine room to shape things
- A short path to the management team
- Decisions take days, not committee rounds
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Process MappingAutomation DesignSQLPythonJavaScriptCRM MigrationData Model ArchitectureData Warehouse ManagementMetrics OwnershipDocumentation
Soft Skills
LeadershipNegotiationMonitoringClear Ownership