Business Operations

• Analyze and define user needs and translate them into requirements/epics/user stories/data mapping documents.
• Analyze and document how systems, processes, procedures, and clients will be impacted by future development with a focus on the links between processes and systems throughout the organization.
• Create and/or provide comments into internal and external communications and user documentation.
• Collaborate, review and provide comments on business and technical documentation.
• Support business on the roll-out of what has been developed with a focus on end-to-end validation.

Business and Systems Consultant

• Coach, develop, and inspire a high-performing team of Business & Systems Analysts, fostering a culture of continuous learning, accountability, and growth.
• Partner with team members to create meaningful career development plans and support progression through coaching, mentorship, stretch assignments, and targeted development opportunities.
• Conduct regular performance and career conversations, providing timely feedback that supports individual growth and business outcomes.
• Lead succession planning and knowledge retention efforts, identifying critical expertise, talent risks, and development opportunities.
• Collaborate with leaders across Canadian Delivery to proactively anticipate talent needs and ensure the chapter is positioned to support current and future demand.

Manager, Business & Systems Analysis

• Provides leadership across multiple teams, ensuring alignment of priorities, objectives and outcomes.
• Develops team capabilities through coaching, performance management, and succession planning, while fostering a culture of innovation, curiosity, and continuous improvement.
• Oversees resourcing, budget management, and workforce planning to support evolving business and technology needs.
• Executes on enterprise strategy and roadmap for AI enablement, business process engineering, and process automation.
• Positions these capabilities as enablers of operational excellence, productivity, and digital transformation.
• Establishes standards for identifying AI use cases within existing business processes.
• Partners with business units to identify, assess, and prioritize operational challenges and opportunities.
• Leads discovery, business analysis, and process mapping to diagnose root causes and define high-value use cases.
• Establishes and leads a business process engineering capability to standardize, simplify, and optimize processes.
• Oversees the analysis, framing, and enablement of business process engineering, process automation and AI-enabled solutions.
• Acts as a key interface between business teams and developer teams.
• Defines and tracks key performance indicators (e.g., productivity gains, cycle time reduction, automation rates, adoption metrics).

Director, Business Process Engineering – AI Enablement

• Coordinate with cross-departmental stakeholders to move projects and events forward
• Coordinate campaign execution - ensuring that products are launched as expected on makeship.com , manufacturing partners are set up for production, and everything in between
• Act as the primary point of contact and support for internal operations support
• Document internal systems, processes, and standard operating procedures
• Support with the coordination, design, and implementation of business workflows
• Support with debugging, optimizing, and building of low-code/no-code automations
• Support with ad-hoc reporting, data analysis, and data quality initiatives

Business Operations Coordinator

• Analyze workflows and operational processes to identify inefficiencies, bottlenecks, and improvement opportunities
• Lead process mapping, root cause analysis, and future-state design initiatives
• Develop and implement standardized procedures, best practices, and CI methodologies
• Monitor operational performance using key metrics and dashboards
• Lead initiatives from ideation through implementation and performance monitoring
• Partner with business leaders to prioritize improvements aligned with strategic objectives
• Evaluate opportunities to leverage automation, workflow technologies, and AI-powered tools
• Conduct cost-benefit and impact analyses to validate and prioritize initiatives
• Engage and coach stakeholders at all levels through process changes and new ways of working
• Facilitate workshops, discovery sessions, and improvement meetings
• Synthesize insights into clear, actionable recommendations and support communication of progress, risks, and outcomes
• Build strong relationships and credibility across business units
• Establish project governance and reporting frameworks; track benefits realization
• Provide regular stakeholder updates on progress, risks, and opportunities
• Support the development of a Business Process Improvement Centre of Excellence

Business Process Improvements Specialist

• Serve as the central coordinator for complex enterprise opportunities from pricing through contract execution and customer handoff
• Partner closely with Sales, Legal, Finance, and Customer Success to improve operational efficiency and execution quality across the customer lifecycle
• Structure and review commercial terms for pricing integrity, scalability, and operational feasibility
• Own and evolve key business workflows including approvals, contracting, pricing governance, exception management, and operational readiness
• Identify bottlenecks, process gaps, and scaling risks across go-to-market operations and drive practical solutions
• Support operational initiatives tied to customer onboarding, renewals, partner workflows, and cross-functional execution
• Design and implement AI-first workflows and systems that reduce manual effort and compress cycle times
• Build and deploy agentic solutions (AI agents, copilots, orchestration layers) to support operational decision-making and workflow execution
• Use AI to augment business processes including pricing analysis, workflow routing, contract generation, knowledge retrieval, and operational monitoring
• Continuously evolve processes toward adaptive, self-improving systems rather than static workflows
• Partner cross-functionally to integrate automation into core business operations
• Act as a force multiplier by increasing organizational leverage without linear process overhead
• Support high-impact operational and strategic initiatives across the business as company needs evolve
• Help drive cross-functional initiatives related to: Pricing and monetization strategy, Customer contracting and commercial operations, Operational readiness for new products or workflows, Partner and vendor operational processes, Customer onboarding and lifecycle optimization, Internal knowledge management and workflow standardization, KPI definition and operational reporting, AI enablement across business functions
• Help leadership identify opportunities to simplify operations, improve scalability, and increase organizational effectiveness
• Contribute to special projects that sit at the intersection of strategy, operations, and execution.

Business Operations & Strategy Lead

• Document key operations processes
• Ensure operations policies are documented
• Manage operations calendar and project timelines
• Track operational incidents and document corrective actions
• Administer Risk Management Process
• Conduct internal audits for compliance
• Manage Operations Wiki content
• Assist in insurance renewal process

Business Operations Lead

• The Business Process Lead Consultant is responsible for aiding in or leading the development and implementation of complex consulting projects.
• This position represents the business area in strategic planning activities and provides recommendations based on best practice benchmarking, data analysis and forecasting.
• This role consults with clients to identify current and future business needs of large scale complex end-to-end processes.
• This individual provides oversight for research, design, build, testing, deployment, analysis, administering, and maintaining environments.

Business Process Lead Consultant

• The Sales Operations & Business Development Manager is the operational backbone for the Technology Business Unit within OpsGuru
• Own pipeline reporting and run the weekly pipeline review
• Own sales enablement for this role’s systems
• Work with marketing to define ROI metrics for events, campaigns, and other go-to-market efforts
• Track outcomes and develop tools and processes that hold the sales organization accountable for follow-ups and driving pipeline growth
• Build and enforce the opportunity management framework
• Own win/loss and closed/lost analysis as a feedback loop into pipeline and opportunity management
• Attend and contribute to forecast meetings and drive pipeline-call cadence
• Develop and drive systems that audit and maintain CRM data integrity
• Support territory and account planning with structured data and analysis
• Assemble QBR decks and partner reporting from source data
• Build GTM Systems, Data & Integration

Sales Operations, Business Development Manager

• Recruiting Operations & Coordination
• Create, post, and manage job requisitions in the ATS and job boards to support hiring demand
• Maintain accuracy of requisition data, candidate stages, and documentation within systems
• Review applicant flow and support screening logistics, interview scheduling, and candidate communication
• Partner with recruiters to ensure consistent pipeline movement and timely hiring outcomes
• Generate and track offer letters, ensuring accuracy and alignment with internal processes
• Monitor hiring progress against key timelines (time-to-fill, time-to-start)
• Provide additional administrative and operational support as needed, including reporting, system updates, vendor coordination, process documentation, audit preparation, and other recruiting or onboarding-related responsibilities that support business needs
• ****Onboarding Execution & Support**
• Coordinate the end-to-end onboarding process from offer acceptance to Day 1 readiness
• Initiate onboarding workflows and track completion of all required documentation and compliance steps
• Serve as a point of contact for new hires, providing timely support and clear communication
• Troubleshoot onboarding issues (system access, paperwork, background checks, etc.) and escalate as needed
• Ensure all new hires are fully prepared for their start date with a consistent, positive experience
• **Training & Documentation**
• Develop and maintain training guides, SOPs, and job aids for recruiting and onboarding processes
• Identify process gaps and continuously improve documentation to enhance efficiency and consistency
• Support training for recruiters, hiring managers, and internal stakeholders on onboarding workflows and tools
• **Business Operations Partnership**
• Partner with Business Operations to deliver a white-glove onboarding experience, ensuring alignment on start dates, readiness, and workforce planning needs
• Support cross-functional coordination to ensure seamless handoff from hiring to onboarding to operational readiness
• Assist in tracking onboarding metrics and identifying opportunities to improve speed, quality, and experience
• **Success Measures**
• Timely and accurate creation and management of requisitions
• Reduction in onboarding delays and time-to-start gaps
• High completion rates and compliance within onboarding workflows
• Strong new hire satisfaction and positive onboarding experience feedback
• Operational efficiency through improved processes and documentation

Talent Acquisition – Business Operations Coordinator

• Analyze current business processes to identify inefficiencies, bottlenecks, and improvement opportunities
• Develop and implement automation, standardization, and workflow optimization strategies
• Document processes and build clear SOPs for consistency, compliance, and scalability
• Lead workstreams composed of analysts, SMEs, technology partners, and operations leaders
• Facilitate workshops, training sessions, and change adoption activities
• Ensure all process changes align with regulatory expectations and internal policies
• Define and track KPIs to measure effectiveness of process changes
• Contribute to modernization initiatives including system upgrades and AI-enabled workflows

Manager, Business Process Improvement

• define the right problems
• understand what business question it's answering and what decision it will inform
• define metrics, build reports, run analyses, design experiments, and surface data insights
• bring recommendations to counterparts in product, growth, finance or operations

Senior Associate, BizOps – Analytics

• responsible for the delivery, oversight, and continuous improvement of payments and deposits operations
• drive operational performance, managing risk and controls
• support the execution of the global payments strategy
• lead a multi-disciplinary team supporting high-volume payments processing

AVP, Global Payments & Deposits Operations

• Ramp on existing products by learning product development and customer research
• Build a new business by taking a target vertical from concept to revenue-generating product
• Run the incubation, build and ship the product, test and iterate, and hire a team to run it

Manager, BizOps & Analytics – New Products

• For the first few months, you will join an existing product team, and learn how we think about and develop products.
• Take one of our target verticals from concept to a revenue-generating product.
• Run the incubation, build and ship the product, test and iterate, and then hire a team to run it.

Manager, BizOps – Growth, New Products

• Ramp on existing products
• Join an existing product team and learn how to develop products
• Conduct customer research and write product specs
• Build a new business line and take a target vertical from concept to a revenue-generating product
• Run the incubation, build and ship the product, test and iterate

Manager, BizOps – Strategy, New Products

• Join an existing product team to learn about product development and customer research.
• Take a target vertical from concept to a revenue-generating product.
• Run incubation, build and ship the product, test and iterate, and hire a team to scale it.

Senior Manager, BizOps & Analytics – New Products

• Own new products from concept to revenue-generating product.
• Join existing product team to ramp on products and customer research.
• Conduct analysis, build and ship products, and lead go-to-market efforts.
• Test, iterate, and eventually build a team to scale new business line.

Senior Manager, BizOps & Growth – New Products

• Ramp on existing products by joining an existing product team and learning the product development process
• Conduct customer research, write product specs, and collaborate with engineers and designers
• Take a target vertical from concept to a revenue-generating product, running incubation, building, testing, and iterating on the product
• Hire a team to run the new business line once established

Senior Manager, BizOps & Strategy – New Products

• Support the day-to-day coordination of assigned business unit - tracking project related items, updating projects, and flagging risks to the delivery lead.
• Maintain accurate and up-to-date delivery documentation including status trackers, onboarding checklists, meeting notes, and action logs.
• Participate in internal business unit reviews, guidance calls, and meetings to discuss new processes.
• Monitor business unit project health indicators and escalate concerns proactively to Delivery Leadership.
• Support the preparation of delivery reports, dashboards, and weekly updates for Delivery Leadership and business unit stakeholders using tools such as JIRA, Salesforce, D365, and Power BI.
• Assist in the onboarding of newly acquired companies — coordinating logistics, scheduling sessions, and preparing documentation to help new teams transition smoothly.
• Support stakeholder harmonization activities by preparing materials, tracking integration milestones, and communicating progress updates.
• Help acquired team members navigate new tools, systems, and delivery processes during the transition period.
• Identify operational gaps or inconsistencies within delivery workflows and bring them to the attention of the team with suggested solutions.
• Help document and maintain standard operating procedures (SOPs), process guides, and team knowledge bases to support delivery consistency.
• Use JIRA, Salesforce, and Microsoft Dynamics 365 (D365) daily to track delivery activities, manage account data, and support reporting.
• Review data from JIRA, Salesforce, D365, and other operational systems on a regular cadence to identify trends, anomalies, or patterns that may indicate current or emerging delivery risks.

Business Operations jobs in Canada

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