Business Operations & Strategy Lead

ZestyAI

Business Operations & Strategy Lead driving operational and strategic initiatives at ZestyAI. Focusing on AI-driven automation to enhance business systems and processes.

Posted 7/17/2026full-timeRemote • 🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational efficiency, cross-functional collaboration, and AI-driven process improvement. Capable of managing complex enterprise opportunities and enhancing business workflows to support scalability and effectiveness.

Highest-signal resume keywords

Operational EfficiencyCross-Functional CollaborationAI-Driven Process ImprovementComplex Transaction StructuresBusiness Process Redesign

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pricing AnalysisContract GenerationWorkflow DesignBusiness Process ImprovementData Structure UnderstandingOperational ReadinessKPI DefinitionAutomation IntegrationAI Tools FamiliaritySystem Design Thinking

Soft Skills

Problem-SolvingStructured ThinkingAttention to DetailStakeholder ManagementOwnership Mindset

Tools & Technologies

CRM DataAI AgentsAutomation ToolsOrchestration LayersCopilots

Industry Keywords

Enterprise Customer EnvironmentsCommercial OperationsGo-To-Market OperationsCustomer OnboardingRevenue Challenges

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Serve as the central coordinator for complex enterprise opportunities from pricing through contract execution and customer handoff
Partner closely with Sales, Legal, Finance, and Customer Success to improve operational efficiency and execution quality across the customer lifecycle
Structure and review commercial terms for pricing integrity, scalability, and operational feasibility
Own and evolve key business workflows including approvals, contracting, pricing governance, exception management, and operational readiness
Identify bottlenecks, process gaps, and scaling risks across go-to-market operations and drive practical solutions
Support operational initiatives tied to customer onboarding, renewals, partner workflows, and cross-functional execution
Design and implement AI-first workflows and systems that reduce manual effort and compress cycle times
Build and deploy agentic solutions (AI agents, copilots, orchestration layers) to support operational decision-making and workflow execution
Use AI to augment business processes including pricing analysis, workflow routing, contract generation, knowledge retrieval, and operational monitoring
Continuously evolve processes toward adaptive, self-improving systems rather than static workflows
Partner cross-functionally to integrate automation into core business operations
Act as a force multiplier by increasing organizational leverage without linear process overhead
Support high-impact operational and strategic initiatives across the business as company needs evolve
Help drive cross-functional initiatives related to: Pricing and monetization strategy, Customer contracting and commercial operations, Operational readiness for new products or workflows, Partner and vendor operational processes, Customer onboarding and lifecycle optimization, Internal knowledge management and workflow standardization, KPI definition and operational reporting, AI enablement across business functions
Help leadership identify opportunities to simplify operations, improve scalability, and increase organizational effectiveness
Contribute to special projects that sit at the intersection of strategy, operations, and execution.

Requirements

What you’ll need

Strong problem-solving and structured thinking skills, with the ability to break down complex, ambiguous business problems and drive to practical solutions
Details matter - you obsess over finished product
Zero defect - we all make mistakes, but you find ways to check your work and sense check output
Ability to operate effectively in a fast-paced, high-growth environment
Strong cross-functional collaboration and stakeholder management skills
High ownership mindset—you are comfortable both designing solutions and executing them yourself.
Experience working on operational, revenue, pricing, go-to-market, or business process challenges
Exposure to enterprise customer environments, commercial operations, contracting, or complex transaction structures (direct or indirect)
Understanding of business data structures such as CRM data
Experience building, redesigning, or improving business processes in ambiguous environments, particularly in companies scaling from ~$40M–$100M ARR.
Familiarity with AI tools, automation, or system design thinking (hands-on experience and/or python familiarity is a plus; strong learning mindset is essential)
Experience driving cross-functional initiatives involving multiple stakeholders and competing priorities.

Benefits

Comp & perks

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