Manager, Business & Systems Analysis

Sun Life

Manager of Business & Systems Analysis leading a team of analysts supporting Canadian Delivery. Fostering talent development and collaboration to achieve business objectives.

Posted 7/20/2026full-timeWaterloo • 🇨🇦 CanadaMid-LevelSenior💰 CA$80,000 - CA$128,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in coaching and developing high-performing teams of Business & Systems Analysts, with a focus on performance management, career development, and stakeholder partnership. Bilingual in French and English, facilitating effective communication and collaboration across diverse teams.

Highest-signal resume keywords

People Management ExperienceCoaching And MentorshipStakeholder PartnershipWorkforce PlanningBilingualism (French, English)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance ManagementCareer DevelopmentTalent AllocationRecruitingOnboarding

Soft Skills

CollaborationCommunicationEngagementCoachingFeedback

Industry Keywords

Business AnalystsSystems AnalystsSuccession PlanningKnowledge RetentionChange Management

About the role

Key responsibilities & impact

Coach, develop, and inspire a high-performing team of Business & Systems Analysts, fostering a culture of continuous learning, accountability, and growth.
Partner with team members to create meaningful career development plans and support progression through coaching, mentorship, stretch assignments, and targeted development opportunities.
Conduct regular performance and career conversations, providing timely feedback that supports individual growth and business outcomes.
Lead succession planning and knowledge retention efforts, identifying critical expertise, talent risks, and development opportunities.
Collaborate with leaders across Canadian Delivery to proactively anticipate talent needs and ensure the chapter is positioned to support current and future demand.

Requirements

What you’ll need

Proven people management experience, including coaching, performance management, career development, engagement, and support for team well-being.
Strong stakeholder partnership and delivery leadership skills, with experience aligning team members to business priorities and outcomes.
Experience with workforce planning, recruiting, onboarding, talent allocation, and supporting teams through change.
Excellent written and verbal communication skills, with the ability to collaborate across leadership levels and teams.
Bilingualism (French, English, both oral and written) is required for Quebec only as the position reports to a unilingual English-speaking manager outside Quebec.

Benefits

Comp & perks

Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.
A collaborative and interactive team environment
Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.