Director, Business Process Engineering – AI Enablement

Webster First Federal Credit Union

Director leading AI enablement and process engineering at Tru Cooperative Bank. Focused on operational challenges, team leadership, and strategic collaboration across business units.

Posted 7/20/2026full-timeLangley • 🇨🇦 CanadaLead💰 CA$120,000 - CA$153,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in AI Enablement, Business Process Engineering, and Process Automation, with a strong focus on leading multidisciplinary teams and driving operational excellence. Proficient in coaching, performance management, and fostering a culture of continuous improvement.

Highest-signal resume keywords

AI EnablementBusiness Process EngineeringProcess AutomationProcess MappingLean Six Sigma

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

AI ToolsProcess Automation PlatformsWorkflow TechnologiesProgram ManagementIT Delivery

Soft Skills

Excellent CommunicationFacilitation SkillsCoaching Skills

Industry Keywords

Financial ServicesContinuous ImprovementRisk Management

About the role

Key responsibilities & impact

Provides leadership across multiple teams, ensuring alignment of priorities, objectives and outcomes.
Develops team capabilities through coaching, performance management, and succession planning, while fostering a culture of innovation, curiosity, and continuous improvement.
Oversees resourcing, budget management, and workforce planning to support evolving business and technology needs.
Executes on enterprise strategy and roadmap for AI enablement, business process engineering, and process automation.
Positions these capabilities as enablers of operational excellence, productivity, and digital transformation.
Establishes standards for identifying AI use cases within existing business processes.
Partners with business units to identify, assess, and prioritize operational challenges and opportunities.
Leads discovery, business analysis, and process mapping to diagnose root causes and define high-value use cases.
Establishes and leads a business process engineering capability to standardize, simplify, and optimize processes.
Oversees the analysis, framing, and enablement of business process engineering, process automation and AI-enabled solutions.
Acts as a key interface between business teams and developer teams.
Defines and tracks key performance indicators (e.g., productivity gains, cycle time reduction, automation rates, adoption metrics).

Requirements

What you’ll need

Bachelor’s Degree in Information Technology, Computer Science, Engineering, Business, or related discipline required or an equivalent combination of experience and education.
9+ years of progressive experience in AI, process automation, business process engineering, or related fields.
Experience leading multidisciplinary teams and enterprise-wide initiatives.
Financial services experience considered an asset.
Experience with process mapping, re-engineering methodologies (Lean, Six Sigma), and continuous improvement practices.
Knowledge of AI tools (e.g., Copilot, agentic AI), AI adoption practices, process automation platforms, and workflow technologies.
Strong understanding of program management & IT delivery and cross-functional collaboration models.
Excellent communication, facilitation, and coaching skills to teach AI enablement best practices and drive alignment and decision-making.
Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Webster First Federal Credit Union Website LinkedIn All Job Openings 201 - 500 employees Webster First is one of the largest credit unions located in Massachusetts. We are based out of Worcester, MA and have 15 branches throughout Worcester, Middlesex, Essex, and Suffolk counties. Director, Business Process Engineering – AI Enablement Job not on LinkedIn 🔥 14 minutes ago 🏢🏡 Langley – Hybrid 💵 $120k - $153.8k / year ⏰ Full Time 🔴 Lead ⚙️ Business Operations Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provides leadership across multiple teams, ensuring alignment of priorities, objectives and outcomes.
Develops team capabilities through coaching, performance management, and succession planning, while fostering a culture of innovation, curiosity, and continuous improvement.
Oversees resourcing, budget management, and workforce planning to support evolving business and technology needs.
Executes on enterprise strategy and roadmap for AI enablement, business process engineering, and process automation.
Positions these capabilities as enablers of operational excellence, productivity, and digital transformation.
Establishes standards for identifying AI use cases within existing business processes.
Partners with business units to identify, assess, and prioritize operational challenges and opportunities.
Leads discovery, business analysis, and process mapping to diagnose root causes and define high-value use cases.
Establishes and leads a business process engineering capability to standardize, simplify, and optimize processes.
Oversees the analysis, framing, and enablement of business process engineering, process automation and AI-enabled solutions.
Acts as a key interface between business teams and developer teams.
Defines and tracks key performance indicators (e.g., productivity gains, cycle time reduction, automation rates, adoption metrics). 🎯 Requirements
Bachelor’s Degree in Information Technology, Computer Science, Engineering, Business, or related discipline required or an equivalent combination of experience and education.
9+ years of progressive experience in AI, process automation, business process engineering, or related fields.
Experience leading multidisciplinary teams and enterprise-wide initiatives.
Financial services experience considered an asset.
Experience with process mapping, re-engineering methodologies (Lean, Six Sigma), and continuous improvement practices.
Knowledge of AI tools (e.g., Copilot, agentic AI), AI adoption practices, process automation platforms, and workflow technologies.
Strong understanding of program management & IT delivery and cross-functional collaboration models.
Excellent communication, facilitation, and coaching skills to teach AI enablement best practices and drive alignment and decision-making.
Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs