Business Operations Analyst

Arbi Arredobagno

Business Operations Analyst supporting delivery operations within a growing consultancy. Focus on onboarding, documentation, and operational improvement with a proactive mindset.

Posted 5/30/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$55,000 - CA$70,000 per yearWebsite

About the role

Key responsibilities & impact

Support the day-to-day coordination of assigned business unit - tracking project related items, updating projects, and flagging risks to the delivery lead.
Maintain accurate and up-to-date delivery documentation including status trackers, onboarding checklists, meeting notes, and action logs.
Participate in internal business unit reviews, guidance calls, and meetings to discuss new processes.
Monitor business unit project health indicators and escalate concerns proactively to Delivery Leadership.
Support the preparation of delivery reports, dashboards, and weekly updates for Delivery Leadership and business unit stakeholders using tools such as JIRA, Salesforce, D365, and Power BI.
Assist in the onboarding of newly acquired companies — coordinating logistics, scheduling sessions, and preparing documentation to help new teams transition smoothly.
Support stakeholder harmonization activities by preparing materials, tracking integration milestones, and communicating progress updates.
Help acquired team members navigate new tools, systems, and delivery processes during the transition period.
Identify operational gaps or inconsistencies within delivery workflows and bring them to the attention of the team with suggested solutions.
Help document and maintain standard operating procedures (SOPs), process guides, and team knowledge bases to support delivery consistency.
Use JIRA, Salesforce, and Microsoft Dynamics 365 (D365) daily to track delivery activities, manage account data, and support reporting.
Review data from JIRA, Salesforce, D365, and other operational systems on a regular cadence to identify trends, anomalies, or patterns that may indicate current or emerging delivery risks.

Requirements

What you’ll need

2-4 years of experience in business operations, delivery coordination, project support, or a related analytical role.
Demonstrated ability to manage multiple priorities, track details across several workstreams, and communicate progress clearly to teammates and stakeholders.
Experience working in a cross-functional environment — comfortable collaborating across teams and adapting quickly to shifting priorities.
Hands-on experience with at least 2 of the 3 core tools: JIRA, Salesforce, or Microsoft Dynamics 365 (D365).
Strong written and verbal communication skills — able to prepare clear, professional updates for internal audiences, business unit stakeholders, and Delivery Leadership.
A proactive, solutions-oriented mindset — you raise problems early and come with ideas, not just questions.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project supportdelivery coordinationdata analysisstatus trackingrisk managementdocumentationprocess improvementoperational workflowsreport preparationstakeholder communication

Soft Skills

communicationcollaborationproblem-solvingadaptabilityprioritizationattention to detailproactive mindsetorganizational skillsteamworkanalytical thinking