Business Analyst

• Support CAS platforms including LogicGate, Onit and NetDocuments
• Help migrate manual, Excel-based and legacy regulatory/risk reporting processes
• Elicit and document requirements, user stories, acceptance criteria, process flows
• Support system enhancements, configuration, testing cycles, UAT, issue resolution
• Bring project discipline to small projects and enhancements
• Partner with product, legal, risk, compliance, engineering and business stakeholders

Business Analyst, Back Office Portfolio

• Utilizes data extraction tools to perform in-depth analysis of programs and opportunities in the collections business
• Makes recommendations to improve business profitability or operational processes based on analysis
• Design strategies to implement recommendations
• Creates and monitors reports to identify trends, issues, and opportunities
• Presents and shares data with other team members

• Support systems onboarding, backend administration, access validation, and compliance activities
• Serve as a liaison between business teams and IT to coordinate issue resolution and technical support
• Perform troubleshooting, triage, root cause analysis, and follow-up on corrective actions
• Monitor systems and support cleanup activities to maintain data integrity and stability
• Support SAP updates, coordination, and validation activities
• Facilitate cross-functional team meetings and apply structured process methods and tools
• Influence stakeholders and support change efforts across diverse audiences
• Research procedures and guidelines to support strategic planning efforts

Senior Business Analyst

• Responsible for strategy and planning to align business operations with the credit union’s mission and goals.
• Conduct analyses and review business, member, and marketing data to identify strategic issues and opportunities affecting growth, profitability, member engagement, and marketing effectiveness.
• Work independently to interpret and develop solutions to complex business challenges that have a significant impact on the credit union and our members.
• Within Member Communication Orchestration & Analytics, lead targeting strategy, campaign orchestration, analysis, and optimization for member communications enabled by Pega Customer Decision Hub and related marketing decisioning capabilities.
• Use member data, predictive analytics, testing, and performance insights to support Next Best Action decisioning and create more relevant, member-centric experiences across inbound and outbound channels.

Principal Business Analyst, Marketing

• Lead end-to-end operational and business analysis for large-scale federal loan servicing programs, ensuring alignment across operations, technology, policy, and compliance requirements.
• Support key business initiatives from discovery through implementation.
• Partner with business stakeholders, technical teams, and leadership to gather, analyze, document, and prioritize business requirements.
• Drive business process reengineering and continuous improvement initiatives across loan lifecycle functions, reducing cycle times, improving accuracy, and increasing throughput.
• Partner with stakeholders to identify risks, dependencies, and operational gaps, and develop practical, evidence-based recommendations to improve processes while maintaining alignment with government policies and systems of record.
• Facilitate cross-functional working sessions, capture efforts, and executive briefings, driving alignment across business, technical, and program teams.
• Support and lead proposal development, technical solutioning, and capture strategy, including drafting technical approaches, KPI compliance plans, and operational models.
• Mentor and guide junior staff and analysts, and provide operational leadership across delivery teams, ensuring quality, accountability, and performance outcomes.

Lead Business Analyst

• Support change management activities for organizational initiatives, ensuring smooth adoption of new processes, systems, and ways of working.
• Partner with project teams and business stakeholders to assess change impacts, identify risks, and develop mitigation strategies.
• Assist in creating and delivering change management plans, communication plans, training materials, and stakeholder engagement strategies.
• Track change readiness, adoption, and feedback; recommend adjustments to improve outcomes.
• Help monitor project milestones and provide status updates, documentation, and reporting related to change activities.
• Contribute to continuous improvement of change management methodologies, tools, and templates.

Change Management Analyst

• Analyzes business needs to determine optimal means of meeting those needs
• Determines specific business application software requirements to address specific business needs
• Works with programming staff to ensure requirements will be incorporated into system design and testing
• Acts as liaison with users of the software to address questions/issues

Business Analyst II

• Support implementation and sustainment activities associated with research-related Electronic Health Record (EHR) solutions.
• Administer surveys and site assessments to identify research study build, maintenance, and sustainment requirements.
• Gather, document, analyze, and track study-specific requirements, requests, scope changes, and implementation needs.
• Maintain REDCap databases and ensure project information, survey results, study requirements, and status updates remain accurate and current.
• Verify, organize, validate, and clean project-related data to support reporting and operational decision-making.
• Coordinate communication among researchers, study teams, VHA facilities, OSIRES personnel, and other stakeholders.
• Schedule meetings, prepare agendas, document meeting minutes, track action items, and support follow-up activities.
• Develop and maintain trackers, status reports, requirement logs, and workflow documentation.
• Monitor progress of study build and sustainment activities and help ensure timely completion of assigned actions and milestones.
• Assist in development and refinement of processes, SOPs, job aids, templates, and other operational materials supporting program growth and standardization.
• Identify issues, risks, and opportunities for process improvement and assist in developing practical solutions.
• Support stakeholder engagement and coordination activities associated with ongoing EHR deployments and sustainment efforts.

Management Analyst – EHR Research Study Build, Maintenance Support

• Understand the entire lifecycle of a class action or similar matter, determine what data is required based on functional requirements, and define how that data and business rules will translate to internal applications.
• Develop and publish technical specifications, technical requirements, and other documentation, as required.
• Design data mappings and transformations which will be used to drive ETL procedures.
• Work with QC Analysts to design testing strategies and plans to ensure all outcomes are as expected.
• Using tools such as Excel, Access, SQL Server, and others, directly query, assess, and analyze data to ensure requirements are being met.
• Serve as liaison between Client Services (business) and Data Analysts (technical) teams to keep production work flowing smoothly.
• Work with Technical Project Managers to ensure all required steps and actions are captured in project plans, and that project timelines seem reasonable.
• Lead, conduct, or consult in user acceptance test exercises to ensure results are acceptable and meet requirements.
• Follow prescribed software development standards, processes, procedures, methodologies, etc., according to departmental policies and conventions.
• Interact and correspond professionally with team members, project management, clients, and other stakeholders.
• Account for and accurately log time against project work.

• Apply project management principles to plan, track, and report procurement-related activities across departments
• Use existing knowledge of procurement life-cycle processes (RFQ, Purchase Requisition, POs) to act as a central point of contact for completing procurement projects, maintaining communication with vendors and internal customers
• Coordinate with internal stakeholders— such as Buyers, Operations, Finance/AP, and Program Management —to ensure alignment on deliverables, timelines, and data accuracy
• Facilitate regular procurement status meetings, follow up on action items, and maintain visibility on pending activities
• Maintain and update procurement procedures, templates, and checklists to reflect current policy and compliance standards
• Ensure all procurement documentation (quotes, approvals, supplier communications, and contracts) that Operations teams would need to reference during Service Provider interactions are maintained in standardized format and location
• Monitor process adherence for requisitions, vendor selections, and approvals; identify and report process gaps or inconsistencies; proactively seek out opportunities for efficiencies by engaging with internal colleagues
• Become proficient in existing procurement milestones, cycle times, and compliance metrics; prepare reports for management review
• Assist in the rollout of new process tools or automation solutions that improve procurement efficiency and transparency
• Complete reconciliation of invoices presented for payment by Service Providers and other vendors; reconcile with approved procurement documentation and internal Program funding approvals to meet contractual obligations
• Identify discrepancies in vendor invoices & promptly escalate to appropriate stakeholder for resolution prior to payment

Business Process Analyst 2

• Own and manage the quality management framework for personnel vetting and credentialing activities
• Apply quality management standards, controls, and acceptance criteria to deliverables
• Map processes, identify bottlenecks, defects, and recommend improved future-state processes
• Define, implement, and monitor QA/QC checkpoints, sampling plans, and service level expectations
• Track defects, support remediation activities, and recommend corrective actions
• Elicit and document business and system requirements for improvements
• Partner with stakeholders for system enhancements and operational improvements
• Maintain audit-ready documentation and support development of performance dashboards
• Communicate quality findings and maintain strong relationships with stakeholders

Senior Business Analyst – Quality Manager

• Support program administration and operational activities associated with VA-affiliated nonprofit corporations.
• Coordinate communications and information requests among NPPO staff, nonprofit corporations, and other stakeholders.
• Maintain tracking systems, action item logs, compliance records, and program documentation.
• Assist with monitoring compliance-related activities, reporting requirements, audit follow-up activities, and corrective action tracking.
• Prepare reports, summaries, presentations, and briefing materials for leadership and stakeholders.
• Support nonprofit governance, oversight, compliance monitoring, and program evaluation activities.
• Analyze program data and identify trends, issues, or opportunities for process improvement.
• Coordinate meetings, document meeting outcomes, and track follow-up activities.
• Assist with policy implementation, procedural updates, and stakeholder communications.
• Support special projects and operational initiatives, as assigned.

Management Analyst – Non-Profit Program Office Support

• Communicate with customers in a fast-paced environment utilizing multiple platforms, systems, and databases to research, track, and resolve applicant issues
• Ability to communicate effectively with difficult customers and wrap up the call or refer to senior members for further support
• Log detailed customer information in systems
• Perform review of documents to establish identification while being able to pay attention to fake documents
• Complete tasks according to standard operating procedures and keep abreast of changing guidelines
• Provide customer relationship management to applicants, triage cases/tickets; assist with applicant data corrections; upload documents;
• Respond to customer inquiries and service tickets

Case Management Analyst – Journeyman

• Serve as the primary Workday Financials administrator and day-to-day support contact for the Finance team, triaging and resolving configuration issues, user requests, and system inquiries with a high degree of responsiveness and quality
• Diagnose and resolve Workday Financials configuration issues across modules, including Financial Accounting, Accounts Payable, Accounts Receivable, Expenses, Procurement, and/or Banking & Settlement
• Partner with Finance stakeholders to gather, document, and translate business requirements into functional design specifications and Workday configuration solutions
• Support and deliver enhancements, new feature rollouts, and process improvements in Workday Financials, from requirements through testing and change management
• Participate in Workday semi-annual release cycles — reviewing release notes, assessing functional impact, coordinating user acceptance testing, and managing deployment
• Maintain accurate and up-to-date system documentation, including configuration guides, business process flows, and training materials
• Collaborate with the broader Enterprise Systems team on cross-functional initiatives involving Workday HCM, Adaptive Planning, Integrations, and third-party connected systems
• Work with Finance leadership to support strategic priorities such as process automation, reporting improvements, and scalability initiatives tied to company growth
• Act as a bridge between Finance and IT, ensuring system changes are delivered with appropriate controls, testing rigor, and minimal disruption to financial operations
• Manage support tickets and project tasks through a defined intake and prioritization process, communicating status and expectations proactively to stakeholders

Workday Finance Business Analyst

• Apply your strategic and analytical skills to major company challenges
• Team with world-class professionals to develop and test strategies that impact the bottom line
• Analyze business challenges and opportunities for improvement and make recommendations
• Perform modeling/analytics to assist new product and pricing strategies
• Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel
• Help build targeted insights to inform customer experiences
• Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior
• Develop hypotheses, testing analysis, solution development, scope operational feasibility, and lead implementation efforts
• Work closely with colleagues across Capital One to drive improvement in quality, volume, service, and profitability

Senior Business Analyst – Retail, Small Business

• Evaluate potential model improvements and develop comprehensive model roadmaps
• Advise Lines of Business (LOBs) on potential impacts to their operations
• Perform modeling/analytics to assist new product and pricing strategies
• Support direct-to-consumer marketing efforts for select products
• Create risk models and test hypotheses using rigorous monitoring and analysis
• Collaborate with IT, Sales, Operations, and Finance to drive improvement

Senior Business Analyst – Enterprise Arbitration, Enterprise Consumer Product

• Collaborate with business stakeholders, delivery teams, and product owners to gather, analyze, and document detailed business and technical requirements specific to implementations.
• Translate business needs into well-defined user stories and acceptance criteria, supporting the development of scalable and maintainable solutions.
• Act as a liaison between business users and technical teams, ensuring clear understanding of functionality and constraints.
• Conduct gap analyses and make recommendations to optimize workflows, automation opportunities, and user experiences.
• Support solution design sessions, stakeholder demos, and User Acceptance Testing (UAT).
• Ensure alignment with best practices and federal IT compliance standards.
• Assist in managing backlogs, sprint planning, and Agile ceremonies in collaboration with Scrum Masters and delivery leads.

• Lead end-to-end workflow discovery and documentation across business and technical teams
• Conduct Lean Six Sigma Value Stream Analysis to identify bottlenecks, redundancies, and non-value-added steps
• Translate business processes into technical workflow models (BPMN 2.0+)
• Define future-state optimized workflows to reduce cycle time and improve decision-making
• Work closely with engineering teams to translate workflows into system design and automation requirements
• Support implementation of workflows in orchestration tools (e.g., Flowable) using BPMN/DMN and serverless orchestration
• Develop process documentation, user stories, and acceptance criteria for delivery teams
• Facilitate stakeholder workshops and working sessions to validate requirements and workflows
• Support continuous process improvement post-deployment through metrics and feedback loops

Senior Business Process Analyst

• Develop business strategies that will drive growth, profitability, and competitive success for Capital One.
• Manage and develop 1-2 analysts.
• Coaching and mentoring associates with a goal of developing and retaining talent at Capital One.
• Develop and implement new product and pricing strategies for various lending products.
• Lead product level modeling/analytics.
• Lead direct-to-consumer marketing efforts for select products.
• Build targeted insights to inform the design and development of new customer experiences.
• Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior.
• Manage and sequence delivery of business intent, build business requirements and execute against the product strategy.

Manager, Business Analyst – Discover Card Product Strategy

• Responsible for strategy and planning to align business operations with the credit union's mission and goals.
• Conduct analyses and gather, organize and review data to identify internal and external strategic issues and opportunities affecting growth and profitability of the organization.
• Work under minimal supervision and use complete understanding of business needs and objectives to support projects that have impact on the achievement of operational goals.
• Advanced skill set and proficiency with procedures and analysis techniques.

See all jobs on JobTailor

Business Analyst, Back Office Portfolio

Business Analyst

Senior Business Analyst

Principal Business Analyst, Marketing

Lead Business Analyst

Change Management Analyst

Business Analyst II

Management Analyst – EHR Research Study Build, Maintenance Support

Business Analyst

Business Process Analyst 2

Senior Business Analyst – Quality Manager

Management Analyst – Non-Profit Program Office Support

Case Management Analyst – Journeyman

Workday Finance Business Analyst

Senior Business Analyst – Retail, Small Business

Senior Business Analyst – Enterprise Arbitration, Enterprise Consumer Product

Business Analyst

Senior Business Process Analyst

Manager, Business Analyst – Discover Card Product Strategy

Senior Business Analyst