Business Analyst

• Reporting to the Manager, Business Analysis, the Business Analyst supports the analysis and delivery of business initiatives that advance both day-to-day operations and the strategic objectives of Doctors of BC.
• Working closely with teams across the organization, the Business Analyst partners with interest holders to elicit and document business requirements, analyze processes and systems, evaluate solution options, and develop documentation that supports operational effectiveness and continuous improvement.
• As a key contributor to project delivery, the Business Analyst collaborates with interest holders to assess business needs, identify opportunities for improvement, and support the design of practical solutions that align with organizational goals.
• The role supports projects end-to-end, including requirements gathering, process analysis, solution evaluation, testing coordination, implementation support, and change adoption activities.
• The Business Analyst helps ensure that systems, processes, and workflows evolve in a structured, consistent, and integrated manner across the organization.

• Leads the analysis and delivery of complex, cross-functional business initiatives that support both day-to-day operations and the strategic objectives of Doctors of BC.
• Partners with interest holders to elicit and analyze business requirements, evaluate processes and systems, develop business cases and recommendations, and design practical solutions that improve organizational effectiveness.
• Facilitates interest holder alignment, influences decision-making, and provides strategic insight on business impacts, risks, opportunities, and organizational dependencies.
• Supports projects end-to-end, including future-state process design, requirements analysis, solution evaluation, testing coordination, implementation planning, and change adoption.
• Ensures that systems, processes, and workflows evolve in a structured, consistent, and integrated manner across the organization.
• Establishes and promotes business analysis best practices, provides guidance and mentorship to other analysts, and contributes to the successful resolution of complex business challenges with organization-wide impact.

Senior Business Analyst

• Provide client support on most functional and data related matters
• Configure d1g1t platform and on-board users in accordance with their business requirements
• Oversee daily reconciliation process
• Participate in the software delivery process to d1g1t clients including testing, documenting system usage and operational processes and training users
• Help build the best possible experience for our clients
• Work as part of the team to understand client current and future requirements
• Maintain knowledge base & internal documentation that would enable effective client support & improve client experience
• Act as a strategic partner to product teams
• Develop reports and dashboards for the team to monitor and report on client success.
• Identify product requirements that would drive operational efficiencies.

• Design, build, and maintain contact volume forecasts from scratch across three levels of support.
• Forecast demand across multiple channels, including voice, email, chat, and social.
• Establish forecasting methodologies, assumptions, and documentation to support scalability and accuracy over time.
• Develop short-term and long-term headcount models to support hiring plans, attrition, productivity changes, and service level targets.
• Partner closely with outsource vendors on workforce planning, staffing strategies, and performance management.
• Provide data-driven insights to inform cost optimization strategies.

Senior Workforce Management Analyst

• Unlock knowledge to enable smarter decisions and better service delivery across government!
• Design and maintain Knowledge Bases (KBs) as a self-service platform for content management and sharing.
• Configure KB structures, categories, and role-based access controls.
• Customize workflows for article publishing, updates, and retirement.
• Plan and implement KB patches, fixes, enhancements, and upgrades.
• Participate in System and User Acceptance Testing (UAT).
• Develop and enhance Knowledge Management governance frameworks, processes, and procedures.
• Document workflows, templates, and operational standards.
• Facilitate monthly KM Representative Committee meetings.
• Manage KM author/approver onboarding and offboarding processes.
• Coordinate and deliver KM training for service teams and users.
• Collaborate with support teams and vendors to ensure KB alignment with business needs.
• Engage stakeholders to identify current and future requirements.
• Lead Continual Service Improvement (CSI) initiatives.

Knowledge Management Analyst

• Lead, analyze, document, and manage business requirements throughout the lifecycle of an initiative in alignment with the business needs and strategies
• Ensure business processes/systems impacted by requirements are analyzed and the acceptance criteria clearly demonstrates the changes to business process/systems to meet customer needs
• Work with Change Management to assess and ensure that customer and employee experience/stakeholder impacts are appropriately identified and managed

• Lead evaluation and analysis of compensation, Living Out Allowance, and SPIFF programs
• Design pilot frameworks, define success metrics, and establish KPIs
• Present business cases and scaling recommendations to executive leadership
• Leverage generative AI platforms (TELUS FueliX and others) to enhance analysis and uncover insights
• Mentor teams on AI tool adoption and best practices
• Partner with vendor, QA, data, and operations teams
• Lead requirements workshops with diverse stakeholders
• Conduct monthly strategic reviews with trend analysis
• Generate actionable insights from complex datasets using business intelligence platforms
• Create compelling dashboards and visualizations for executive decision-making
• Support compensation reporting and payment processes
• Identify bottlenecks and recommend AI-assisted improvements
• Develop business cases and ROI analyses for new initiatives
• Build playbooks and best practice guides for team adoption

• Gather requirements and design intuitive solutions that solve real problems and optimize system delivery across call management platforms.
• Leverage AI tools (copilots, ChatGPT, etc.) daily to accelerate requirements gathering, design validation, and documentation.
• Partner closely with QA and development teams to craft precise acceptance criteria, validate designs, and ensure high-quality deliverables.
• Drive continuous improvement initiatives by identifying optimization opportunities, streamlining workflows, and evolving systems in response to business needs.

• Provide world class customer support demonstrating focus and empathy to clients who have problems administering, configuring, and using the application
• Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities
• Facilitate the resolution of simple to moderately complex technical issues by way of log analysis, research, or problem recreation
• Work cross-functionally within the team, to deliver quality, satisfaction, and resolutions to customers
• Effectively use and search the knowledge base, occasionally contributing new or updated content
• Meet or exceed established service delivery guidelines and key performance indicators
• Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system
• Be available to work rotating shifts between 8am to 8pm EST on weekdays with occasional scheduled overtime for weekends, holidays, and on-call as necessary when determined by business need

Solutions Analyst – Financial, West Coast

• Synthesize complex data across support, product usage, customer behavior, VOC, and operational workflows.
• Identify systemic risks and opportunities across the practitioner and patient journey, not just isolated issues.
• Translate ambiguous business questions into structured analysis, clear findings, and recommended actions.
• Work directly with modern data warehouses.
• Use AI-assisted tools to accelerate insight discovery, anomaly detection, and qualitative signal extraction.
• Evolve VOC from a reporting function into a strategic capability that informs Product, CX, and Operations.
• Build executive-ready narratives that connect customer impact, root cause, opportunity size, and business trade-offs.

Senior Customer Insights Analyst

• Map current and future-state processes; identify opportunities to improve and streamline workflows
• Partner with stakeholders and vendors to gather, document, and refine business requirements
• Support ERP configuration, implementation activities, and integration discussions
• Develop and execute testing scenarios (SIT/UAT); track issues and support resolution
• Assist with data migration activities, including mapping and validation
• Support user readiness through training and change-related activities
• Act as a key liaison between end users, project teams, and external partners

Business Analyst, Finance ERP Implementation

• Design, document, and maintain operational controls that mitigate risk across AdminAdvantage processes.
• Assess control effectiveness and identify gaps, breakdowns, or emerging risks.
• Support control remediation activities and track issues through resolution.
• Ensure controls are embedded into operational processes rather than operating as standalone activities.
• Analyze control results and exceptions to identify trends, root causes, and improvement opportunities.
• Ensure reporting is accurate, timely, and actionable for operational leaders.
• Partner with stakeholders to continuously improve control measurement and visibility.
• Support and monitor automation tools and system-based controls to ensure they are functioning as intended.
• Perform data validation, reconciliations, and reasonableness checks to ensure control outputs are reliable.
• Act as a trusted partner to AdminAdvantage operations teams, helping them understand control expectations and outcomes.

Business Analyst – Operational Controls

• Conducts needs assessments across departments to identify opportunities where AI tools can improve operational efficiency or research outcomes.
• Monitors emerging AI technologies and evaluates their relevance to Alimentiv's operational context.
• Develops roadmaps that align AI opportunities with organizational priorities and realistic implementation timelines.
• Synthesizes industry trends into actionable recommendations tailored to Alimentiv's business environment.
• Evaluates AI platforms and tools against defined use cases, documenting findings in structured assessments.
• Develops lightweight solution prototypes to validate feasibility before full implementation is pursued.
• Prepares business cases that articulate the value and feasibility of proposed AI initiatives for non-technical stakeholders.
• Designs and delivers structured training programs that build AI proficiency across diverse teams and skill levels.
• Produces plain-language reference materials, guides, and job aids that support independent tool use.
• Facilitates workshops and demonstrations that connect AI capabilities to team-specific workflows.
• Provides hands-on support during tool rollouts to accelerate user proficiency and resolve adoption barriers.
• Identifies and addresses adoption obstacles through targeted follow-up and adjusted delivery approaches.
• Establishes communities of practice to enable peer learning and sustained engagement with AI tools.
• Monitors usage data and initiates proactive outreach where additional training or support is indicated.
• Designs and builds proof-of-concept AI solutions that demonstrate practical value to specific business functions.
• Develops working prototypes using no-code and low-code AI platforms to illustrate how AI can be applied to real operational challenges.
• Presents and demonstrates prototype solutions to stakeholders, translating outputs into clear business value.
• Builds demonstrations and prototypes using no-code and low-code AI platforms; production development and system integration remain the responsibility of technical IT and development teams.
• Gathers departmental requirements and communicates them to technical teams in plain language.
• Coordinates cross-functional stakeholders to ensure AI tool configurations align with operational workflows.
• Develops standard operating procedures that integrate AI tools into established team workflows.
• Establishes success metrics that capture both adoption rates and measurable business impact.
• Analyzes usage and performance data to assess initiative effectiveness and identify areas for improvement.
• Prepares reports that communicate AI initiative outcomes clearly to leadership audiences.
• Conducts post-implementation reviews to capture lessons learned and apply findings to future rollouts.

Business Analyst Specialist

• Analyze business needs to define IT solutions.
• Facilitate/participate in business requirements workshops to specify IT solutions.
• Perform impact analyses and effort estimates to recommend, obtain approval for, and document the IT solution using effective methods, interacting with both business users and the IT project team.
• Support solution development and technical analyses.
• Support quality assurance activities and user acceptance testing (UAT).
• Support the Product Manager in defining and prioritizing the product backlog.
• Document user stories so they are clearly understood by designers and the QA team.
• Identify and communicate impacts on business processes to support change management in business units using a train-the-trainer approach.
• Build and maintain functional documentation that is robust, accurate, and accessible to all business stakeholders.

Senior IT Business Analyst, Data and Analytics

• Partner with business stakeholders to understand objectives, challenges, and requirements
• Analyze business processes and workflows to identify inefficiencies and improvement opportunities
• Gather, document, and validate business and technical requirements
• Evaluate existing systems and recommend technology solutions aligned with business needs
• Act as a liaison between business and IT teams, translating requirements into technical solutions
• Support implementation activities including solution design, testing, and user acceptance
• Prioritize initiatives to ensure alignment with business strategy and project goals
• Monitor implemented solutions and recommend enhancements for continuous improvement
• Contribute to successful project delivery by ensuring solutions meet business expectations and technical standards
• Define and monitor SLAs related to intake and customer satisfaction

Senior IT Business Analyst

• Responsible for analyzing customer requirements and the analysis of information/data.
• Responsible for understanding the pension business needs of the client and identifying how best to meet those needs.
• This includes working with the business and the technology areas to gather requirements for development and management.
• The role leads the effort to analyze, validate and document the business and system requirements.
• Acts as a bridge between the business and the IT groups, and is accountable for a technology solution that supports the business request or opportunity and is based on the enterprise architecture.
• Assists in designing, modifying and creating business processes that will be used to implement the business transformation solutions.
• This is done through research and fact-finding combined with a basic understanding of applicable business processes, systems, and industry requirements.
• Provides input to improve overall efficiency and processes.
• Perform other duties as assigned.
• Maintain a high level of client relationship management.
• Act as liaison between clients, other service providers and programmers to further develop and foster the client relationship.
• Provide daily support to clients during system development and implementation, including telephone support / contact for clients.
• Participate in regular client status meetings including assisting with status reports, meeting notes, etc as determined by client's needs.
• Manage multiple clients and tasks and prioritize work as required.
• Send correspondence to clients.
• Participate in upgrade or new implementation projects from beginning to end or parts of a major project.
• This will include estimating and quoting work in conjunction with Programmers.
• Participate in sessions with client to collect business requirements (JAD).
• Provide client training.
• Analyze complex business and pension requirements, user requests for system modifications / enhancements or error corrections; propose possible solutions for review by Senior team member, and document solutions in functional specifications in conjunction with programmers.
• Analyze plan documents and prepare and/or peer review specifications.
• Draft release notes and update delivery documents.
• Assist with monthly support and maintenance updates if required.
• Follow CPAS standard practices and procedures in selecting methods and techniques for obtaining solutions and meeting deliverables.
• Setup client and plan rules in CPAS v5 products with support
• Ensure the system meets legislative compliance and accuracy standards.
• Formulate quality assurance standards / programs for client installations.
• Document and maintain problem logs.
• Write comprehensive test plans as needed for upgrades / changes.
• Test template application, custom work, defect fixes etc providing QA of the system.
• Enter, update defects in the CPAS Quality system
• Demonstrate a financial accountability to up sell and encourage clients to configure additional CPAS functions.
• Contribute to the client invoicing process through timely, accurate and detailed tracking in the CPAS Quality system.

Business Analyst Level III

• Play a pivotal role in our digital transformation journey by leading the implementation of integrated business planning platform tailored to the Apparel and Footwear industry.
• Act as the key liaison between business and technology teams.
• Drive requirements gathering, solution design, and seamless execution of end-to-end (E2E) planning capabilities from demand planning to supply and inventory optimization.
• Collaborate with Supply Chain and Data & Analytics teams to ensure solutions align with business objectives and are fully supported by the systems.

Business Analyst – Supply Chain E2E Planning

• Support Account Executives with the data and integration expertise needed throughout the sales process.
• Answer prospect questions about data coverage, signal types, methodology, platform configuration, workflows, and use-case fit to strengthen data trust.
• Advise prospects on relevant signals, indicators, data packages, product add-ons, filters, dashboards, feeds, alerts, and data methodology.
• Conduct deeper data and technical discovery during sales intelligence workshops to understand prospective customers’ systems, data environments, workflows, and integration needs.
• Support AE-owned demos by ensuring demo environments, data feeds configuration, methodology explanations, and supporting materials are accurate, relevant, and ready for prospect conversations.
• Create data-backed materials that support Citylitics’ sales and marketing efforts while helping prospects understand the quality, relevance, and differentiation of Citylitics’ data.
• Support outbound and inbound marketing campaigns with relevant sample data, market examples, data stories, and other collateral needs.
• Help quantify opportunity volume, account coverage, signal activity, and potential pipeline relevance for prospects.
• Set up and configure trial accounts based on prospect needs, target markets, user roles, geographies, use cases, and signal preferences.
• Conduct 1:1 training calls to help trial users navigate the platform, interpret signals, use dashboards, and apply insights to their workflow.
• Scope and present implementation and data integration plans based on customer needs, system requirements, data availability, workflow complexity, and existing GTM systems.
• Document prospect needs, use cases, configured workflows, signal preferences, trial learnings, user feedback, success criteria, and data integration considerations.

Data Solutions Analyst

• Conducting facilitation workshops
• Writing user stories and test cases
• Mapping process flows
• Creating wireframes for mobile-responsive web apps
• Maintaining requirement traceability matrices

• bridge business needs with technology solutions across investment management platform
• partner with front- and middle-office teams to analyze workflows and data flows
• translate complex business requirements into functional solutions
• improve CRIMS user experience through custom reports, integrations, and workflow optimizations
• endure systems continue to meet evolving business needs
• work closely with investment professionals, technology teams, and external vendors
• deliver solutions that enable efficiency, accuracy, and better decision-making

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