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Business Analyst – Web Portal Lead
TELUSBusiness Analyst leading web portal solutions at TELUS Health, enhancing digital experiences and collaborating with technical teams on client needs. Responsibilities include requirements gathering and project support.
About the role
Key responsibilities & impact- Partner with clients and internal teams to understand business needs
- Translate requirements into detailed technical specifications
- Support the design, development, and delivery of web portal solutions
- Ensure solutions are user-friendly, accessible, and aligned with client expectations
- Contribute to the successful migration and implementation of client portals
- Lead requirements gathering through workshops and client interactions
- Break down complex needs into clear, structured documentation
- Collaborate on solution design and estimation discussions
- Support development teams by clarifying requirements
- Coordinate and participate in user acceptance testing (UAT)
- Ensure accessibility standards (WCAG) are applied
- Contribute to release documentation and communication
- Manage priorities across multiple projects with tight timelines
Requirements
What you’ll need- 3+ years Business Analysis experience
- 3+ years web portal/digital platform experience
- Experience gathering and documenting requirements
- Agile methodology experience
- Experience working with developers and QA teams
- Client-facing experience
- Bachelor’s degree or equivalent experience
Benefits
Comp & perks- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Requirements DocumentationTechnical SpecificationsSolution DesignProject ManagementUser Experience Design
Soft Skills
Client-Facing CommunicationCollaborationPrioritizationProblem-Solving