Business Analyst

• Act as a strategic link between Risk and Credit Recovery and other business areas connected to the business, ensuring synergy between actions;
• Structure, monitor and present credit performance indicators, with a focus on portfolio expansion;
• Track market trends and opportunities;
• Identify improvements to credit policies and guidelines.

Senior Business Analyst – Credit Focus

• Act as the business focal point for the TOTVS Datasul system, ensuring support and evolution of solutions;
• Elicit, analyze and document business requirements, translating needs into functional solutions;
• Coordinate and monitor system projects and improvements, ensuring deadlines and objectives are met;
• Support and optimize processes in the areas of Tax, Purchasing, Sales, Production, Maintenance, Quality, Engineering, and Receiving;
• Identify opportunities for continuous improvement, automation and process standardization;
• Collaborate with users, IT teams and vendors to ensure effective delivery of solutions;
• Ensure the quality, traceability and compliance of solutions with company policies and processes;
• Keep functional and technical documentation up to date.

Senior Business Analyst

• Participate in the planning, selection, procurement and implementation of new solutions.
• Work on implementation projects, assisting with planning activities and monitoring third-party work.
• Conduct training with the Systems Support team and assist them in analyzing and resolving requests.
• Distribute information to the area, receiving it by e-mail, printing it and collecting an acknowledgment signature on the document to keep the team informed and help resolve future issues.
• Analyze the area’s business rules to propose process automation.
• Provide remote support or on-site assistance (physically at locations) in the case of new implementations or training sessions.
• Monitor legislation related to health plan operators.
• Analyze corrections to system parameterizations and operational routines to comply with ANS, Unimed do Brasil and other relevant rules.
• Perform testing of new system implementations to validate routines with users.
• Gather information from users to analyze needs and propose solutions, automations and process optimizations.
• Provide operational training to departments on specific system routines or functions, clarifying users’ questions about changes made, as well as training new employees and supporting them in developing their activities.
• Audit all processes executed in the department with the aim of developing action plans to improve activities, including suggestions for changes, rollouts, implementation of activities, tasks, processes and manuals.
• Implement new routines in the various systems used by the Cooperative.
• Analyze errors and identify opportunities for process improvements, engaging support when necessary.
• Open technical support tickets and follow up on system incidents when there are errors or needs for process improvements.
• Monitor system updates through update packages released by third-party vendors; analyze, configure and test new implementations.
• Gather and prepare specifications for requirements or technological changes that may impact the cooperative’s systems, analyzing the flows and processes related to the change together with the Process Management Department when necessary, aiming to facilitate system execution and assess the feasibility of creating a new system from a global perspective.
• Develop, implement, operationalize and enable projects defined together with area management according to the needs of the cooperative and internal/external clients, ensuring schedules and targets are met.
• Identify problems/opportunities related to the processes and projects under your responsibility and propose alternative solutions.
• Operationalize critical processes and projects under your responsibility, meeting schedules and targets.
• Keep management informed about actions and activities carried out in the area under your responsibility, reporting any irregularities or suspected fraud.
• Take care of the equipment, resources and materials under your responsibility and maintain the work environment.
• Comply with rules, procedures, internal regulations, corporate policies and occupational safety standards inherent to the department.
• Perform other duties related to the role as directed by the area manager.

Business Analyst I – Digital and IT Governance

• Monitorar e simular as condições eletro-energéticas do Sistema Interligado Nacional no curto e médio prazos, identificando riscos e oportunidades para o portfólio.
• Desenvolver estudos diários de evolução do Preço de Liquidação de Diferenças para suporte à gestão de Portfólio e Trading.
• Propor e desenvolver modelos computacionais que emulem a operação real do sistema, considerando critérios de segurança do ONS.
• Executar estudos de formação de preço de comercialização de energia, garantindo qualidade e consistência das premissas utilizadas.
• Participar de fóruns de validação de metodologias e garantir a consistência de testes relacionados ao planejamento da oferta energética.
• Atualizar relatórios estratégicos e sistemas corporativos com resultados de simulações e premissas de formação de preço.
• Propor melhorias em processos e estudos sob sua responsabilidade, considerando evolução tecnológica e melhores práticas de mercado.

Analista Gestão de Risco II

• Manage medium-complexity digital projects in partnership with clients, building strong relationships and loyalty while ensuring high-value deliveries aligned with our clients' expectations.
• Identify and map opportunities, directing potential upselling and cross-selling to our sales team.
• Collaborate with the team to understand the impact of solutions developed for our clients and on the end user.
• Create and manage the project schedule based on sprint development.
• Monitor scope compliance in terms of deliverables and monthly hours consumption.
• Track project performance KPIs together with the client.

• Planning, execution and optimization of paid media campaigns (Google Ads, LinkedIn Ads and Meta Ads), with a focus on lead generation and performance.
• Management and monitoring of campaign budgets, making bid, targeting, and creative adjustments for continuous improvement of results.
• Monitoring key metrics (CPC, CPL, CPA, ROAS) and supporting campaign performance analysis.
• Supporting the creation and execution of A/B tests for ads, audiences, and campaign variations.
• Assisting in improving pages and materials (landing pages, creatives, etc.) with a focus on conversion.
• Liaising with internal teams (such as the sales team) to align strategies and ensure lead quality.

Traffic Management Analyst

• Research, evaluate/validate, and procure new technologies;
• Support the renewal and replacement of existing contracts;
• Work collaboratively with business units and IT;
• Ensure solutions meet the organization’s technical and strategic needs;
• Conduct quotes and technical/commercial comparisons;
• Support vendor negotiations under guidance;
• Register and update contracts and renewals in corporate systems;
• Assist in preparing contract drafts and acceptance terms with the Legal department;
• Contribute to budget analysis and spending forecasts;
• Perform other related activities.

Technology Solutions Analyst I – Corporate IT

• Promote synergy across the company’s business areas through strong relationships, aligning efforts to ensure the area’s expected results;
• Develop presentations with controls and commercial area performance indicators for managers and the commercial directorate;
• Gather and maintain information about the market and key competitors to stay up to date and able to address any client needs;
• Maintain strategic commercial relationships with clients in the short, medium, and long term through visits, meetings, and social events;
• Prepare and deliver presentations to execute initiatives and train clients and partner networks;
• Identify the best alternatives for the finance area’s work processes, preparing analyses and studies that contribute to the creation, modification, or improvement of internal policies and procedures.

Mid-level Business Analyst

• Grant, modify, and revoke access to corporate systems in accordance with internal information security policies, SoD (segregation of duties) matrices, and standardized access profiles;
• Handle the service ticket queue (incidents, requests, and inquiries) within SLA targets;
• Perform operational identity and access management routines (provisioning/modification and deprovisioning of accounts, group/profile adjustments, recertifications, account unlocks, password resets);
• Support user onboarding and offboarding, ensuring adherence to processes, checklists, and established timelines;
• Conduct basic analyses of access conflicts (SoD) and escalate to the responsible team when risks or exceptions are identified;
• Collaborate on periodic access reviews (recertification campaigns), organizing evidence and tracking outstanding items;
• Recommend operational improvements (workflow optimization, templates, simple automations, and profile standardization) and document procedures (SOPs);
• Actively participate in team meetings, sharing status updates, risks, lessons learned, and improvement opportunities;
• Support internal and external audits with evidence of access grants, approvals, and audit trails;
• Ensure compliance with relevant standards (ISO/IEC 27001, LGPD) in day-to-day IAM activities;
• Interact with partner areas (IT, Security, Audit, HR, Business) to align and resolve tickets;
• Record and monitor operational metrics (SLA, backlog, average response time, recurrence) and support action plans.

Junior Identity and Access Management (IAM) Analyst

• Monitor and process payments related to electric energy, ensuring proper management of associated data and documents (electricity invoices, energy purchase/sale invoices, debit notes for generation projects, among others);
• Oversee the execution of contracts with third-party providers involved in the energy invoice lifecycle, auditing data and issuing payment requests;
• Liaise with participants in the electric power supply chain, primarily utilities and internal stakeholders;
• Update unit (UC) registrations in energy management systems and maintain invoice-related data;
• Audit consumption and cost data for electricity across operations;
• Assist with monthly processes for provisioning and reversing energy costs;
• Interpret operational consumption data, demand, and contracts with utilities to improve financial efficiency;
• Provide data and information on electricity-related matters requested by audits and other corporate departments;
• Support the preparation of budgeting processes and monitor the company's energy cost performance;
• Manage new Low Voltage and Medium Voltage connection processes with electric utilities;
• Submit service requests or complaints to utilities, tracking protocols and resolutions;
• Operate vehicles used for work activities in an efficient and safe manner;
• Ensure compliance with occupational health and safety regulations and correctly use personal and collective protective equipment;
• Organize and maintain the department's filing system for document retention and easy retrieval;
• Commit to the areas of Quality Management, Environment, and Occupational Safety;
• Perform other tasks related to the above as required by the organization, under the direction of the immediate supervisor.

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