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About the role
Key responsibilities & impact- Grant, modify, and revoke access to corporate systems in accordance with internal information security policies, SoD (segregation of duties) matrices, and standardized access profiles;
- Handle the service ticket queue (incidents, requests, and inquiries) within SLA targets;
- Perform operational identity and access management routines (provisioning/modification and deprovisioning of accounts, group/profile adjustments, recertifications, account unlocks, password resets);
- Support user onboarding and offboarding, ensuring adherence to processes, checklists, and established timelines;
- Conduct basic analyses of access conflicts (SoD) and escalate to the responsible team when risks or exceptions are identified;
- Collaborate on periodic access reviews (recertification campaigns), organizing evidence and tracking outstanding items;
- Recommend operational improvements (workflow optimization, templates, simple automations, and profile standardization) and document procedures (SOPs);
- Actively participate in team meetings, sharing status updates, risks, lessons learned, and improvement opportunities;
- Support internal and external audits with evidence of access grants, approvals, and audit trails;
- Ensure compliance with relevant standards (ISO/IEC 27001, LGPD) in day-to-day IAM activities;
- Interact with partner areas (IT, Security, Audit, HR, Business) to align and resolve tickets;
- Record and monitor operational metrics (SLA, backlog, average response time, recurrence) and support action plans.
Requirements
What you’ll need- Bachelor's degree (completed or in progress) in IT, Information Security, Information Systems, or related fields;
- Active Directory (users, groups, OUs, basic password policies, group membership);
- Identity and Access Management (IAM): lifecycle concepts, access profiles, SoD, recertification;
- Excel (intermediate to advanced) for list management, reconciliations, and evidence handling;
- ITIL (basic): incidents, requests, changes, and SLAs;
- Familiarity with ISO/IEC 27001 (access control-related controls) and an understanding of LGPD as applied to access management (principles of least privilege and need-to-know).
Benefits
Comp & perks- Meal and grocery allowance: support for purchasing meals and food
- Home office and hybrid allowance: monthly stipend for remote or hybrid work
- Childcare reimbursement (daycare/babysitter): monthly reimbursement of expenses for daycare, preschool, or babysitter
- Mobility allowance: transportation expense support
- Results Participation (PPR): performance-based compensation that shares Unicred's results with employees
- Group life insurance: financial protection and support for added security and peace of mind
- Private pension plan: support for long-term financial planning with company co-contribution
- Health insurance: medical and hospital care coverage for you and your dependents
- Dental insurance: coverage for you and your dependents
- English Pass: digital platform for English learning for personal and professional development
- Wellhub (Gympass): access to gyms and studios nationwide
- Zenklub: platform offering psychologists and self-development content for you and your dependents
- Holiday gift basket: provided to help you create a special moment
- Birthday day off: one day off during your birthday month to celebrate
- Child's birthday day off: one day off during your child's birthday month to celebrate with family
- Maternity leave: 180 days (six months)
- Paternity leave: 20 days
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Active DirectoryIdentity and Access ManagementExcelITILaccess profilessegregation of dutiesrecertificationprovisioningdeprovisioningpassword resets
Soft Skills
collaborationcommunicationproblem-solvingorganizational skillsattention to detailtime managementteam participationrisk assessmentworkflow optimizationdocumentation
