UNICRED

Analyst

• Control of Bank Reserve and PI balances
• Rules and messaging for STR and SPI, Central Bank
• Monitor and map operational risks, promoting continuous improvements
• Support and participate in the management of systemic initiatives and projects
• Participate in events related to the Brazilian Payment System (SPB) and SPI
• Update procedure manuals and business continuity documentation
• Conduct homologation/testing processes with Clearing Houses, Bacen (Central Bank of Brazil) and other participants, as well as for internal systems
• Update the message catalog with Bacen (Central Bank of Brazil)
• Control the cash flow of SPB and SPI accounts with Bacen (Central Bank of Brazil)
• Control and execute settlement of operations with Clearing Houses: SELIC, SILOC, B3, SITRAF

Reserve Pilot Analyst, Mid-level

• Support the support team to operationalize routines and requests with the objective of keeping IT environments functional and stable;
• Provide 2nd-level technical support, guiding users and support teams on incidents and requests related to network and telecom;
• Respond to operational emergencies, driving problem resolution and crisis management;
• Manage and monitor network and telecom infrastructure to ensure high availability, security, quality, and performance of IT services;
• Configure, maintain, and troubleshoot network equipment (access points, switches, firewalls), ensuring availability, performance, and security of the environment;
• Support contract administration and supplier relations, monitoring SLAs and service quality, and proposing improvements or replacements;
• Maintain control and inventory of network and telecom assets, keeping updated records of equipment, links, contracted plans, vendors, and other items;
• Develop and maintain technical documentation related to telecom infrastructure (network topology, operational manuals, contingency procedures, etc.);
• Analyze network performance and propose optimizations, applying best practices, identifying bottlenecks, risks, and opportunities for security and efficiency improvements;
• Perform physical installation of network assets, organizing racks according to established technical standards;
• Participate in network expansion and upgrade projects, collaborating on technical solution definition, schedules, and implementation of new technologies;
• Assist with telecom carrier billing management processes;
• Observe and follow technical and corporate procedures, rules, and policies;
• Ensure compliance with information security standards and internal policies;
• Provide technical support for technology upgrade initiatives within the Telecom, Network Security, and IT infrastructure environment.

Telecom Analyst, Mid-level

• Realizar o atendimento digital e telefônico aos cooperados Unicred, colocando-os como prioridade, entendendo suas necessidades e com disposição a resolvê-las da melhor maneira possível, com agilidade e eficiência, respeitando os padrões de segurança e baseando-se nas normas e procedimentos pré-estabelecidos pelo Sistema Unicred;
• Auxiliar os cooperados Unicred através de suporte técnico, esclarecendo dúvidas e apresentando soluções adequadas às necessidades deles, certificando-se de que eles conheçam os recursos de nossas aplicações;
• Receber reclamações demonstrando empatia, conectando-se ao cooperado para garantir a retenção e a fidelização;
• Transmitir os valores da Cooperativa aos associados, realizando uma ponte entre a empresa e o público, destacando os benefícios e usabilidades dos nossos produtos e serviços;
• Reportar aos líderes oportunidades de melhorias em nossos processos e tabular os problemas operacionais, possíveis bugs, comentários e sugestões apresentados pelos cooperados para auxiliar na busca da causa raiz;
• Comunicar oportunidades de novos negócios aos Gerentes de Relacionamento das Cooperativas filiadas;
• Apoiar os líderes em atividades administrativas da área.

Analista de Relacionamento Junior – Exclusiva para PCDs

Analista de Relacionamento, Junior

• Perform the calculation and determination of federal and municipal taxes such as LALUR, IOF, IRRF, ISS, IRPJ, CSLL, ensuring correct compliance with tax obligations; validate withholdings on services received by the cooperatives and the Central.
• Prepare and submit tax filings and declarations, such as DIRF, DCTF MENSAL, DCTFWEB, ECD, ECF, EFD Contribuições, EFD-Reinf, ITR, ISS, COSIF, among others, within established deadlines.
• Issue payment slips and reconcile federal and municipal taxes in accordance with applicable rules and deadlines.
• Manage ancillary tax obligations, maintaining control over filings and ensuring all deadlines are met and documentation is in order.
• Respond to and provide support for municipal, state, and federal notices and summons, presenting necessary documentation and clarifying inquiries from the competent authorities.
• Validate withholdings on services received by the cooperatives and the Central.
• Analyze and study new legislation and process flows related to new products; validate and configure revenue and expense accounts such as Ato Cooperativo (Cooperative Act) and Ato Não Cooperativo (Non-Cooperative Act), as defined by the Brazilian Federal Revenue Service (Receita Federal).

Tax Analyst, Junior

• Analyze credit operations;
• Prepare technical opinions/reports for credit operations;
• Ensure adherence to required response times, productivity targets, and quality indicators for credit processes.

Junior Credit Analyst – Reserved for Candidates with Disabilities

Risk

• Map risks and controls in processes, products and services according to your area of responsibility;
• Analyze and address operational losses and failures, driving continuous improvement;
• Propose and monitor action plans to strengthen controls and reduce risk exposure;
• Develop and monitor operational risk indicators;
• Update internal policies related to operational risk management;
• Monitor regulatory changes applicable to Operational Risk Management;
• Prepare reports, presentations and internal policies related to the area;
• Support the implementation and maintenance of the risk management methodology;
• Prepare ad hoc opinions to support the Central Unicred areas and affiliated cooperatives in risk management;
• Promote the dissemination of a risk management culture across the Unicred System.

Operational Risk Analyst – Mid-level

Operations

• Work focused on the financial cycle of the card product, including reconciliations, process analysis and review of the payment arrangement with process participants (merchants, acquirers and card networks), payment allocations and budget analyses.
• Respond to requests from cooperatives and internal stakeholders, whether as temporary demands or established routines, through our multichannel support via chat, internal tickets, or verbal communication.
• Participate in meetings and alignments with suppliers and partners to contribute to the structuring of future projects and/or monitor the execution of ongoing initiatives, and act proactively in proposing improvements or identifying issues that require correction.
• Manage the routines inherent to the credit card product and related services through activities that include collection assessments, payment allocations, reconciliations of payments to suppliers, and oversight of the entire card lifecycle within the payment arrangement in which we participate.
• Serve as a collaborative problem-solver to drive continuous improvement in team performance, evaluating automation opportunities, new tools or processes aimed at increasing operational efficiency.

Mid-Level Operations Analyst – Cards

• Lead and advance Unicred’s Member Voice (VoC) program;
• Design and manage experience research initiatives such as Lab Unicred and the Members' Forum;
• Ensure governance and continuous improvement of experience metrics and CX culture;
• Identify satisfaction drivers and detractors;
• Guide product and technology development teams to prioritize members' needs;
• Administer and evolve the Qualtrics platform;
• Create VoC and other CX dashboards;
• Structure data and surveys in Qualtrics;
• Build dashboards and executive reports;
• Produce analyses and strategic recommendations for leadership;
• Maintain visibility of top member pain points and track initiatives that address them;
• Facilitate experience forums with Unicred leadership;
• Present insights to executive committees;
• Support the promotion of a member-centric culture across the Unicred system;
• Conceptualize and organize the CX Day event.

Senior CX Analyst, VoC focus

• Act as a Mid-level Financial Risk Analyst with a focus on market risk, liquidity risk and capital management;
• Continuously monitor the financial risks of an S4-classified institution, ensuring compliance with regulatory and internal limits;
• Analyze risk indicators, metrics and exposures, contributing to the preparation of management and regulatory reports;
• Support the development, maintenance and execution of processes related to capital management, stress testing and contingency plans;
• Contribute to the automation, continuous improvement and standardization of the department's processes, with a focus on efficiency, data quality and traceability;
• Create, maintain and operate databases, ensuring data consistency, integrity and governance.

Market, Liquidity and Capital Risk Analyst – Mid-level

• Manage calculation spreadsheets, prepare controls and compile data;
• Conduct research related to credit recovery, configure charts and dynamic, interactive dashboards;
• Provide high-quality service to cooperative members and cooperatives within the system through available channels;
• Monitor the credit recovery portfolio and delinquency indicators;
• Support the development of internal regulations and policies;
• Contribute to training and instructional materials;
• Track requests across the credit recovery cycle and monitor service quality;
• Participate in developing improvements to the credit recovery workflow;
• Support recovery campaigns and action plans;
• Operate in compliance with institutional policies, standards and values.

Credit Recovery Analyst – Junior

• Elaborar e analisar relatórios gerenciais mensais, com explicações de variações relevantes;
• Participar do processo orçamentário anual e revisões periódicas (forecast);
• Consolidar informações financeiras de diferentes áreas/unidades;
• Realizar análises de custos, margens e rentabilidade de produtos/serviços;
• Apoiar auditorias internas e externas com fornecimento de dados;
• Sugerir melhorias em processos de apuração e controle de resultados;
• Elaborar e realizar cobranças de fundos, serviços e precificações.

Analista de Controladoria Pleno

Business Analyst

• Propose and support improvements to processes and tools;
• Participate in internal innovation and institutional development groups;
• Foster partner relationship practices in accordance with SLAs;
• Act in accordance with institutional norms, policies and values;
• Knowledge of the access management discipline: analyze solutions based on standardized procedures and work with moderate guidance;
• Analyze and respond to support tickets;
• Automate legacy systems and integrate them into new projects;
• Contribute to automation initiatives to increase productivity;
• Implement improvements to access management flows and processes;
• Facilitate internal team training and keep the knowledge base up to date;
• Participate in agile ceremonies (planning/review) and prioritize critical situations;
• Communicate system failures and delays to the relevant areas;
• Control and review access matrices;
• Support periodic access reviews;
• Work on products and processes from other areas with a focus on identity and access management;
• Manage individual and team ticket queues according to SLAs.