Monitoring and Observability Analyst – Junior

UNICRED

Monitor systems and applications, ensuring operational efficiency in Brazil's cooperative finance. Collaborate with support, operations, and development teams to resolve incidents and improve processes.

Posted 7/3/2026full-time🇧🇷 BrazilJuniorWebsite

Tech Stack

Tools & technologies

GrafanaITSMPythonServiceNowSQL

About the role

Key responsibilities & impact

Proactively monitor systems and applications, identifying patterns and anomalies
Configure and tune monitoring items, alerts and basic dashboards in observability tools
Analyze logs to support incident diagnosis
Record and track incidents in ServiceNow, escalating those beyond your scope
Collaborate with support, operations and development teams to resolve issues
Act proactively to prevent risks and outages
Maintain technical documentation and prepare basic performance and availability reports
Propose improvements to optimize processes and the use of monitoring solutions
Execute and monitor batch routines, scheduled jobs and corporate processing flows
Handle known failures according to operational procedures
Monitor system integrations and file exchanges with partners
Perform controlled reprocessings with consistency and traceability.

Requirements

What you’ll need

Knowledge of monitoring/observability (e.g., Zabbix, Grafana, Dynatrace)
Familiarity with ITSM tools (ServiceNow or similar)
Logical thinking, log reading and basic SQL
Strong communication skills for escalation and documentation
Curious and versatile profile, willing to work across different operational areas
Availability for rotation/on-call shifts
Understanding of batch routines and schedulers (e.g., Control-M, AutoSys, cron)
Scripting (Shell/Python)
Basic knowledge of ITIL
Knowledge of integrations and file exchange methods (SFTP, APIs)
Knowledge of the financial sector / credit cooperatives.

Benefits

Comp & perks

Meal and grocery allowance: assistance for purchasing meals and groceries
Home office/hybrid allowance: monthly stipend for employees working from home or in a hybrid model
Childcare reimbursement: monthly reimbursement for daycare, nursery school or babysitter expenses
Mobility allowance: support for transportation expenses
Profit-sharing (PPR): performance-based compensation allowing employees to share in Unicred's results
Group life insurance: financial protection and support
Private pension plan: support to plan a more secure future, with company co-contribution
Medical insurance: access to medical and hospital care for you and your dependents
Dental insurance: coverage for you and your dependents
English Pass: digital English learning platform for personal and professional development
Wellhub (Gympass): access to gyms and fitness studios nationwide
Zenklub: platform offering psychologists and self-development content for you and your dependents
Holiday gift basket: provided so you can organize a special moment
Birthday day off: one day off during your birthday month to celebrate
Day off for your children's birthdays: one day off during your child's birthday month to celebrate with family
Maternity leave: 180 days (six months)
Paternity leave: 20 days

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Monitoring/Observability (Zabbix, Grafana, Dynatrace)Log ReadingBasic SQLBatch RoutinesScripting (Shell)Scripting (Python)ITIL KnowledgeIntegrations (SFTP, APIs)File Exchange MethodsPerformance Reporting

Soft Skills

Strong Communication SkillsCuriosityVersatility