Bilingual

• Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement
• Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions
• Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals
• Support everyday banking needs, including new account openings, service requests, and credit applications
• Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards
• Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs
• Deliver accurate, compliant service while exercising sound judgement within defined risk controls
• Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise

Personal Banker, Bilingual

• Provide medical care virtually (both by phone and message)
• Provide patient care in alignment with Oscar Medical Group guidelines, practices and policies
• Focus on efficiency and quality of care delivery
• Ensure patient access to VUC services
• Collaborate with MAs, RNs, and other providers across service lines (e.g. primary care and health assessments)

1099 Nurse Practitioner or Physician Assistant – Virtual Urgent Care, Bilingual – Spanish

• Perform preventative care screenings, complete medication reconciliation, diagnose medical conditions and provide health coaching, referrals and treatment when clinically appropriate.
• Outreach members who are more chronically ill based on historical and suspected health information.
• Engage members who have a lower probability of seeing their PCP.
• Identify areas in the member's medical journey that can be improved by increasing their access to care with a licensed provider.
• Cross-train into urgent care and/or virtual primary care service line
• Interact with members virtually, including virtual assessment, diagnosis and treatment.
• Compliance with all applicable laws and regulations
• Other duties as assigned

Nurse Practitioner, Physician Assistant – Virtual Health Assessment, Bilingual

• Provide non-clinical administrative support to the Member Services Department.
• Answer inbound calls and assist callers by connecting them to the appropriate party.
• Share information, provide technical assistance, and handle/resolving complaints.
• Maintain the highest level of customer satisfaction by seeking first call resolution.
• Interact with callers to deliver information, answer frequently asked questions, and address complaints.
• Gather and/or update data related to member and recipient services.

Member and Recipient Services Agent, Bilingual

• Provide personalized banking support across multiple branch locations within an assigned geographic area, covering for banker and teller absences and temporarily filling open positions as needed
• Adapt quickly to new branch environments, teams, and customer needs while maintaining consistent service quality and adherence to bank standards
• Build lasting customer relationships through proactive, meaningful conversations that support financial well‑being and deepen engagement
• Lead discovery driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions
• Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals
• Support everyday banking needs, including account openings, service requests, and credit applications
• Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards
• Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs
• Deliver accurate, compliant service while exercising sound judgment within defined risk controls
• Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise

Bilingual Spanish Associate Personal Banker

• Provide hands-on individual training to our dealer partners
• Effectively communicating strengths and opportunities to dealership and JM&A leadership teams
• Fostering meaningful, deep relationships with our dealer partners through the JM&A value proposition
• Embracing a growth mindset and demonstrates accountability for self-directed professional development

F&I Specialist – Bilingual (Spanish/English)

• Handle inbound and outbound calls for healthcare clients
• Schedule and reschedule appointments
• Verify patient information and assist based on client protocols
• Ensure HIPAA compliance and maintain high standards of customer service

Patient Care Representative – Bilingual Preferred

Personal Banker, Bilingual Spanish

• Provide direct oversight and supervision of nurse practitioners and physician assistants within state by state regulations
• Provide medical care virtually (by phone, video, & message) in alignment with Oscar Medical Group guidelines, practices and policies
• Collaborate with MAs, RNs, and other providers across service lines
• Compliance with all applicable laws and regulations
• Other duties as assigned

Bilingual Physician – Virtual Health Assessment

• Conduct training sessions, workshops, and presentations on technology and software topics, both in-person and virtually
• Evaluate the impact of training programs and provide feedback to partnering departments to improve training retention
• Deliver specialized training on platforms such as the LMS, Microsoft Office, EHS Insights, Tiempo, and other systems as required
• Adapt training methods and materials to meet different learning styles and organizational needs
• Mentor and support employees as they apply new skills, serving as a go-to technology expert and field resource
• Facilitate practical, hands-on training and demonstrations in real-world settings
• Visit divisions across the company footprint to build relationships and ensure consistent adoption of technology tools
• Partner with corporate departments to learn new systems and roll out training initiatives
• Assist with implementing additional training programs related to tree care, spray, or other safety topics as needed
• Participate in continuous improvement and professional development through certifications, classes, and conferences

Bilingual Technology Trainer

• Conduct training sessions, workshops, and presentations on technology and software topics, both in-person and virtually
• Evaluate the impact of training programs and provide feedback to partnering departments to improve training retention
• Deliver specialized training on platforms such as the LMS, Microsoft Office, EHS Insights, Tiempo, and other systems as required
• Adapt training methods and materials to meet different learning styles and organizational needs
• Mentor and support employees as they apply new skills, serving as a go-to technology expert and field resource
• Facilitate practical, hands-on training and demonstrations in real-world settings
• Visit divisions across the company footprint to build relationships and ensure consistent adoption of technology tools
• Partner with corporate departments to learn new systems and roll out training initiatives
• Assist with implementing additional training programs related to tree care, spray, or other safety topics as needed
• Participate in continuous improvement and professional development through certifications, classes, and conference

• Monitor multiple Electronic Health Record systems (i.e., AthenaOne, TouchWorks, EPIC) for new referrals and provider communication
• Serve as the first point of contact for referred patients, providing a welcoming and supportive experience
• Independently own and manage the patient referral entry and outreach queue - making up to an average of 50 calls/day with associated data entry
• Educate patients about the Collaborative Care Model, its benefits, and what to expect during enrollment
• Contact disengaged and unreached patients as well as those who request rescheduling of their intake
• Utilize de-escalation techniques when engaging patients who are frustrated or emotionally distressed with compassion
• Follow safety protocols to recognize and appropriately respond to patients expressing thoughts of self-harm or crisis
• Communicate with patients via phone, SMS, and email to complete the enrollment process
• Collaborate with healthcare providers and internal care teams to ensure seamless coordination and prompt updates on patient status
• Assist patients in understanding and verifying their insurance coverage as needed

Enrollment Coordinator, Bilingual

• Serve as the point of contact for new client referrals and guide families through the intake process
• Identify key information for each potential client and work closely with clinical directors and authorizations coordinators to determine eligibility for services
• Obtain insurance benefit information by contacting the funding source and assist families with understanding their plan details
• Collaborate effectively with cross-functional team members (i.e., Authorizations, Clinical, and Scheduling)
• Enter referral information into all required databases and systems regularly
• Engage prospective clients to complete all necessary paperwork required to commence services and follow-up to provide support
• Follow all standard operating procedures related to the intake of new clients, as directed by team lead, manager and director
• Answer and transfer incoming calls and messages as needed
• Electronically file documents such as client reports and save to the appropriate, corresponding file
• Additional responsibilities as requested by Intake/Clinical/Authorizations

Bilingual Intake Associate

• Member of a call center group receiving calls and making outbound calls.
• Processes return service authorizations in response to incoming phone calls, e-mails and web-based inquiries including but not limited to warranty and non-warranty repairs, preventive maintenance requests, etc. with the highest level of support professionalism
• Contributes to data within the Enterprise Resource Planning systems/assists with account initiation/reactivation
• Processes confidential information, including billing information, to initiate repair orders for Service and Repair activities.
• Provides information, such as repair status, in response to inquiries
• Determines/verifies sold to/ship to/bill to in appropriate Enterprise Resource Planning systems
• Contact customers when an estimate is required, tracking responses, providing estimates to customers, obtaining approval/denial of estimates, entering responses and necessary information in applicable system
• Contact customers for unauthorized Return Material Authorizations and follow through with authorization requirements
• Meet or exceed key performance metrics of customer satisfaction I.e. 1st call resolution, 24-hour response time/acknowledgement, required documentation etc.
• Utilize knowledge base to resolve customer inquiries and achieve department metrics. Develop new solutions to frequently occurring problems.

Client Solutions Specialist, Bilingual French/English

• Educate patients over the phone about insurance-sponsored programs that can help manage their chronic conditions
• Introduce supplementary services such as CCM, BHI and, Principal Care Management (PCM)
• Meet or exceed daily call expectations and enrollment goals
• Empower patients by guiding them in their healthcare journey and advocating for their needs
• Document all patient interactions accurately and compliantly in the electronic record system
• Work collaboratively with a supportive and mission-driven team

Patient Outreach Coordinator, Bilingual

• Creating and Maintaining 3D Models
• Supports Pre-construction with Visualization and Presentation
• Supports Research and Implementation of Construction Technology
• Supports Onboarding and Training Needs
• Supports Information Technology
• Ensures a Safe Work Environment
• Participates in Training/Certifications

Bilingual BIM/VDC Specialist

• Perform initial assessments and develop Palliative Plans of Care for members newly enrolling to the Palliative Care Program.
• Follow a longitudinal panel of the highest risk patients (~ 40-50 patients) via regular telephonic and/or video encounters.
• Provide consultative visits to patients empaneled to the RNs, including but not limited to: advanced symptom management; complex goals of care; advanced disease education; prognostication; medical orders for home health, DME, medications, and hospice transitions.
• Evaluate hospital admissions for root-cause; support transitions of care for engaged patients, identify trends in readmissions and help develop solutions for achieving/ maintaining readmission rate less than or equal to 15%
• Attend Devoted Medical meetings as role appropriate. These may include but not limited to All-Hands, Clinical Excellence and Orinoco Updates meetings
• Provide on-call weekend/holiday coverage on a rotating basis
• Support the Devoted Health mission by caring for members like family.

Bilingual (Spanish) Advanced Practice Provider – Palliative Care

• Review loan applications and associated documents for accuracy, completeness, and adherence to company guidelines
• Verify borrower information, including income, employment, credit history, and assets.
• Organize and maintain loan files, ensuring all necessary documentation is included
• Communicate effectively with borrowers via phone to gather required documents, clarify information, and address any concerns or questions
• Provide guidance to borrowers regarding the loan application process, documentation requirements, and timelines
• Collaborate closely with underwriters to resolve any discrepancies or issues identified during the loan processing stage
• Prepare loan files for underwriting review, ensuring all necessary documentation is accurately compiled and accessible
• Conduct quality control checks on loan files to ensure accuracy, completeness, and compliance with company standards.
• Utilize mortgage software and other relevant tools to track and update loan status accurately.
• Perform administrative tasks related to loan processing, including data entry, file organization, and recordkeeping.

Loan Processor, Bilingual Spanish

• Conduct nutritional assessments via telehealth and develop individualized dietetic care plans for patients with varying disease classifications
• Provide ongoing dietary counseling and education to patients and their families
• Deliver nutrition services only to patients in states where you are licensed to practice
• Support patients enrolled in clinical research studies by monitoring nutritional progress and adherence
• Maintain accurate, timely, and confidential clinical documentation
• Participate in virtual team meetings, training sessions, and study-related activities

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Personal Banker, Bilingual

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Nurse Practitioner, Physician Assistant – Virtual Health Assessment, Bilingual

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Bilingual Spanish Associate Personal Banker

F&I Specialist – Bilingual (Spanish/English)

Patient Care Representative – Bilingual Preferred

Personal Banker, Bilingual Spanish

Bilingual Physician – Virtual Health Assessment

Bilingual Technology Trainer

Bilingual Technology Trainer

Bilingual Technology Trainer

Enrollment Coordinator, Bilingual

Bilingual Intake Associate

Client Solutions Specialist, Bilingual French/English

Patient Outreach Coordinator, Bilingual

Bilingual BIM/VDC Specialist

Bilingual (Spanish) Advanced Practice Provider – Palliative Care

Loan Processor, Bilingual Spanish

Spanish Bilingual Registered Dietitian, Clinical Trials, Telehealth