Member and Recipient Services Agent, Bilingual

Trillium Health Resources

Member and Recipient Services Agent providing customer support for Trillium Health Resources. Answering calls, assisting members, and resolving issues in a remote capacity.

Posted 6/9/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $34,800 - $44,196 per yearWebsite

About the role

Key responsibilities & impact

Provide non-clinical administrative support to the Member Services Department.
Answer inbound calls and assist callers by connecting them to the appropriate party.
Share information, provide technical assistance, and handle/resolving complaints.
Maintain the highest level of customer satisfaction by seeking first call resolution.
Interact with callers to deliver information, answer frequently asked questions, and address complaints.
Gather and/or update data related to member and recipient services.

Requirements

What you’ll need

High School Diploma or GED
Minimum one (1) year of call center, member services and/or customer service experience; OR Equivalent combination of education/experience.
Fluent or conversational Spanish speaking ability required.
Must have a valid driver’s license.
Must reside within North Carolina.
Must be able to travel within catchment as required.
Preferred: One (1) year of work experience in mental health, substance abuse, and developmental disabilities.

Benefits

Comp & perks

Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan)
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call center experiencecustomer service experiencedata gatheringdata updating

Soft Skills

customer satisfactionfirst call resolutioncommunicationproblem solving

Certifications

High School DiplomaGEDvalid driver’s license