Administration

• Lead and manage teams responsible for fund compliance programs, regulatory filings, and financial statement preparation
• Oversee client relationships at a high level and support the administration teams that service them
• Proactively coordinate fund operations and communications with service providers, including investment advisors, custodians, transfer agents, fund accountants, attorneys, and auditors
• Review fund and client account activity to identify potential issues and recommend corrective actions
• Provide training and technical guidance to staff regarding regulatory and procedural changes
• Evaluate existing procedures and implement process improvements to enhance efficiency and compliance
• Provide objective guidance to other supervisors within a team
• Participate in department level initiatives, committees and working groups
• Execute strategies and drive change for the fund administration department and the entire business line
• Support business growth initiatives, including participation in new client or product activities

Fund Administration Supervisor

• Support the Account Servicing department through accurate and timely execution of administrative and customer correspondence tasks
• Handle account administrative support duties and processing customer correspondence in compliance with company policies
• Ensure a seamless customer experience and maintain detailed records of all activities
• Manage customer contact preference updates
• Process returned mail and ensure timely completion of tasks
• Perform general office and administrative duties related to account servicing
• Supervise assigned queues to ensure work is completed on time

Servicing Administration Specialist

• Assist with recruitment and interview process, including scheduling interviews and updating candidate statuses in applicant tracking systems.
• Review and screen candidate applications based on position requirements.
• Develop interview schedules to ensure qualified candidates are evaluated.
• Provide administrative support to the recruitment team, including updating progress and escalating concerns.
• Ensure timely review of applicants and coordination with recruiters or hiring managers.

Talent Administrator, Coordinator – LTE

• Select and manage a team of data modernization and informatics staff
• Lead the team’s strategic planning and implementation process
• Manage data infrastructure to improve data integration, enhance interoperability, assure effective data governance, and support the development of reporting and visualizations
• Ensure modernization efforts achieve improved timeliness and quality of data, better coordination of data activities and systems, reduction of data burden, and integration of emerging and open-source technologies where possible
• Coordinate with experts across the agency to assess the agency data environment and identify improvements required for the development of an effective data warehouse and data integration strategy.

Senior Application Administrator

• Coordinate the monthly collection of portfolio, financial, and reference data for 300+ funds from multiple internal and external sources
• Validate, reconcile, and analyze data to ensure completeness and accuracy prior to regulatory submission
• Identify and resolve data discrepancies by coordinating with advisers, fund accountants, custodians, and data vendors
• Ingest and format data within standardized reporting templates for Forms N-PORT and N-CEN filings
• Prepare and/or review regulatory filings, including Forms N-PORT, N-CEN, 24f-2, N-PX, and N-CSR, whether prepared internally or by external service providers
• Support new fund launches, including operational setup, vendor coordination, and documentation review
• Assist with regulatory exams, internal audits, and due diligence reviews
• Contribute to continuous improvement of operational processes and internal controls
• Provide guidance and training to junior administrators
• Collaborate with internal teams including Compliance, Legal, Capital Markets, and Client Services
• Coordinate with third-party service providers such as administrators, fund accountants, custodians, auditors, and legal counsel

AVP, Fund Administration

• Provide senior level administrative support to the talent acquisition process through pre-hire and post-hire activities
• Facilitate a wide variety of logistical and recruitment activities to service a particular client program or teams
• Assist with recruitment and interview process
• Complete phone interviews and document candidate responses, effectively screening in or out of the recruitment process based on position requirements
• Develop interview schedules to ensure qualified candidates are evaluated
• Update candidate statues in the appropriate recruitment systems (Applicant Tracking System (ATS), proprietary systems, etc.)
• Timely review of applicants who have applied via the ATS
• Schedule complex phone, video and in-person interviews with Recruiters or Hiring Managers
• Execute the offer process, including creating & routing offer letter and presenting offer to candidate
• Coordinate candidate background, medical and reference checking processes
• Arrange travel, transportation and accommodation for candidates
• Coordinate aspects of the on-boarding and off-boarding processes
• Edit and post positions to the ATS accurately and within the specified timeframes
• Administratively manage posting of roles to candidate generation channels
• Provide metric and pipeline reporting
• Lead independent discussions with candidates and Hiring Managers as needed
• Assist with the administration, optimization and use of the ATS
• Provide best practices and process improvements throughout the talent acquisition cycle
• Document process changes, such as process maps, team structure charts, detailed procedures, etc
• Identify and remediate workflow & system issues
• Identify opportunities for improving both client and candidate experience; make process recommendations to achieve operational excellence
• Act as a subject matter expert
• Provide training and coaching to less experienced colleagues
• Provide other administrative support to recruitment team as needed

Senior Talent Administrator, Coordinator

• Assist with recruitment and interview process
• Complete phone interviews and document candidate responses, effectively screening in or out of the recruitment process based on position requirements
• Develop interview schedules to ensure qualified candidates are evaluated
• Update candidate statuses in the appropriate recruitment systems (Applicant Tracking System (ATS), proprietary systems, etc.)
• Timely review of applicants who have applied via the ATS
• Schedule complex phone, video and in-person interviews with Recruiters or Hiring Managers
• Execute the offer process, including creating & routing offer letter and presenting offer to candidate
• Coordinate candidate background, medical and reference checking processes
• Arrange travel, transportation and accommodation for candidates
• Coordinate aspects of the on-boarding and off-boarding processes
• Edit and post positions to the ATS accurately and within the specified timeframes
• Administratively manage posting of roles to candidate generation channels
• Ensure recruitment team are appropriately updated on progress, escalate concerns or obstacles
• Provide metric and pipeline reporting
• Provide other administrative support to recruitment team as needed

Specialized Talent Administrator, Coordinator

• Support the daily operations of the practice by assisting with client communication, scheduling, referrals, and general administrative tasks
• Serve as a central point of coordination between clients, therapists, and administrative processes
• Maintain accurate logs and trackers (Call Log, Referral Tracker, etc.)
• Ensure administrative workflows are followed consistently and thoroughly
• Communicate payment-related information clearly and professionally when needed
• Assist with basic billing tasks including charging services and supporting client balances
• Support daily office operations and ensure a smooth and organized environment
• Assist with administrative tasks, documentation, and coordination as assigned
• Assist with social media coordination and content collaboration as directed

Office Administrator

• Complete clerical duties for accounts, including answering phones, making phone calls, entering data, filling in forms, and keeping/updating records/spreadsheets
• Successfully negotiate with consumers or authorized third parties for payment in full, settlement, or monthly payments on accounts
• Provide support in skip-tracing accounts when necessary
• Manage third party placements and communicate with third party vendors regarding those placements

Recovery Administration Specialist

• Manage assigned University, corporate, athletic, and individual immigration matters
• Oversee case lifecycles and ensure timely progression and compliance with deadlines
• Conduct follow‑ups on stalled or delayed cases
• Serve as the primary point of contact for clients on assigned matters
• Maintain organized client files and ensure all required documentation is collected and properly stored
• Prepare and update case‑tracking spreadsheets and internal reports
• Support billing processes, including time entry, invoice review, and client billing coordination
• Draft correspondence, immigration forms, and supporting documentation.

Immigration Practice Administrator

• Provide implementation, operational, and maintenance support for enterprise software applications
• Ensure a stable systems environment with optimal performance and reliability
• Support analytical software, dedicated hardware, and server-based laboratory applications
• Resolve application issues, execute change requests, maintain system documentation
• Collaborate with colleagues to address technical challenges

Associate Application Administrator II

• Support the negotiation, preparation, and administration of contracts including Non-Disclosure Agreements (NDAs), Teaming Agreements (TAs), Subcontract Agreements, Master Service Agreements (MSAs), Task Orders (TOs), Indefinite Delivery/Indefinite Quantity (IDIQ) contracts, and Blanket Purchase Agreements (BPAs).
• Assist with managing various government contract types including Firm Fixed Price (FFP), Time & Materials (T&M), Cost Plus, and hybrid contracts.
• Prepare formal contract correspondence and help ensure compliance with contract terms and conditions, federal and state regulations, and internal policies.
• Review and process contract awards, modifications, contract closeouts, and related documentation.
• Support proposal and capture teams with Requests for Proposals (RFPs), including compliance reviews, proposal documentation, and audit trail maintenance.
• Partner cross-functionally with finance, accounting, pricing, business development, operations, and program teams to support contract administration activities.
• Maintain organized contract files and ensure documentation is completed in accordance with FAR, regulatory, and company requirements.
• Interpret contract provisions and provide guidance to internal stakeholders regarding contractual obligations and requirements.
• Prepare and distribute contracts and related documents for customers, subcontractors, and suppliers.
• Assist with additional contracts and compliance responsibilities as needed.

Contracts Administrator

• Primary responsibility for investor services aspect of client relationships and service delivery
• Develop best practices and procedures for onboarding of clients and client deliverables
• Provide oversight and development of investor services team members
• Perform review of investor subscription documents for completeness
• Perform KYC/AML review of investor subscription documents
• Ability to review and understand offering documents, such as LPA and PPM, of private equity funds
• Work with various software platforms to lead the setup and management of Investor Portals
• Identify and report risk issues and develop appropriate controls to mitigate risk issues
• Identify areas for creating operational efficiencies and complete special projects as needed
• Liaise with internal fund administration team and lead Investor Services aspect of client meetings

Investor Services Manager – Fund Administration

• manage, secure, and operate SAP BTP services across enterprise landscapes
• responsible for BTP account administration, security, connectivity, service enablement, and platform governance
• ensure high availability, compliance, and scalability of SAP cloud solutions
• work as a primary support contact for application end-users
• perform impact analysis of desired changes, build and test systems changes
• identify areas of improvement associated with platform performance
• guide workflow design, configure and test system changes, and analyze technical issues
• create and maintain technical documentation
• identify and troubleshoot issues that arise in the application area
• work with end-users, provide production support for issues

SAP BTP Administrator

• Assists with the development and implementation of procedures from the customer service aspect for all clients (internal and external)
• Assists in the strategy and implementation of new products and services from the production operations perspective
• Assists in the management of a high-volume shared mailbox by monitoring incoming messages, triaging, and prioritizing requests, assigning/forwarding items as needed, and ensuring timely, accurate responses
• Track inquiries from intake through resolution, perform research to identify answers, and coordinate with internal teams to close out open items
• Validate client reports for accuracy, completeness, and consistency prior to delivery
• Track expected vs. received files and promptly identify missing, late, or failed transmissions
• Review, validate, and implement client exclusion and special handling changes; confirm updates are reflected across all required platforms/tools
• Assist with loading recovery files and researches and resolves any file load exceptions by analyzing source data and matching records to the correct member/group eligibility combinations
• Perform regression testing following system releases to validate existing functionality and identify unintended impacts
• Implement letter template changes (content, variables, formatting) and validate outputs through testing/quality checks prior to use
• Other ad hoc projects/tasks as needed

Program Administrator – Carelon Payment Integrity

• Oversee design, implementation, and maintenance of cloud data platform compute, clusters, and workloads; ensure platform scalability, performance, and security.
• Develop and enforce platform administration policies and procedures; align capabilities with business goals in partnership with leadership.
• Provide escalated support and troubleshooting; oversee data governance, access control, and catalog services, including external access controls such as service principals, SQL warehouses, Delta Sharing, and equivalent platform capabilities.
• Drive continuous improvement of infrastructure, user management, and external access processes, review documentation quality.
• Oversee creation of monitoring queries/dashboards; enforce tagging and naming standards; review cluster health and best‑practice compliance.
• Ensure regular backups/recovery and recurring privilege reviews; stay current on Databricks/cloud trends.
• Provide day‑to‑day leadership providing coaching, development, and performance management.
• Define and enforce platform DevOps standards, including CI/CD, infrastructure‑as‑code, environment promotion, and automated compliance controls across the platform ecosystem.

Lead Platform Administrator

• Develop and drive the strategic vision and roadmap for Zendesk’s global certification programs
• Own and optimize all certification lifecycle operations
• Champion cross-functional efforts to measure certification engagement campaigns
• Manage LMS systems and integrations
• Lead operational excellence through standardized processes and automation

Senior Certification and LMS Administration Specialist

• Management, development, and deployment of enterprise applications, software updates, device configuration, and operating system task sequences with SCCM and Intune.
• Coordinate college-wide initiatives for updating and installing applications, ensuring seamless integration and compliance with established protocols.
• Utilize scripting and automation tools to streamline deployment processes and improve efficiency in application distribution.
• Implement and maintain Windows deployment strategies to ensure standardized configurations across endpoints.
• Stay updated with industry trends and best practices related to SCCM, Intune, application deployment, and Windows deployment to optimize systems and processes.
• Collaborate with stakeholders to identify requirements and provide technical expertise in optimizing application deployment workflows.
• Perform troubleshooting and provide support/documentation for application deployment-related issues to ensure smooth operation of college-wide systems.
• Educating staff and students on endpoint operation best practices and policies.

Endpoint Administrator

• Oversee and perform nightly quality control review of ETF NAV calculations, ensuring accuracy and completeness prior to dissemination.
• Validate portfolio holdings, pricing sources, corporate actions, income accruals, and expense allocations impacting daily NAV.
• Investigate and resolve NAV breaks, pricing discrepancies, and reconciliation differences with fund accounting teams and custodians.
• Maintain and enhance NAV oversight procedures and control frameworks.
• Review security valuations and pricing sources, including third-party pricing vendors and fair value adjustments.
• Evaluate and escalate stale prices, significant price movements, and pricing exceptions.
• Coordinate with internal valuation committees and portfolio management where necessary.
• Ensure compliance with valuation policies and regulatory guidance (e.g., fair valuation frameworks).
• Review and validate liquidity classifications for portfolio securities.
• Ensure consistency with internal liquidity risk management programs and regulatory requirements.
• Identify securities that may require enhanced monitoring due to market stress, low trading volume, or pricing challenges.
• Serve as the primary liaison with external accounting firms and auditors during annual and semi-annual audits.
• Develop and implement quality control processes to strengthen fund administration oversight.

VP of Fund Administration

• Provide administrative support to the talent acquisition process through pre-hire and post-hire activities
• Facilitate a variety of logistical and recruitment activities to service a particular client program or teams
• Assist with recruitment and interview process
• Complete phone interviews and document candidate responses
• Develop interview schedules to ensure qualified candidates are evaluated
• Update candidate statues in the appropriate recruitment systems
• Schedule complex phone, video and in-person interviews with Recruiters or Hiring Managers
• Execute the offer process, including creating & routing offer letter
• Coordinate candidate background, medical and reference checking processes
• Arrange travel, transportation and accommodation for candidates
• Coordinate aspects of the on-boarding and off-boarding processes
• Edit and post positions to the ATS accurately and within the specified timeframes
• Ensure recruitment team are appropriately updated on progress
• Provide metric and pipeline reporting
• Provide other administrative support to recruitment team as needed

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