Administration

• Supervise the day-to-day activities of work unit employees involved in instructional support as needed
• Provide classroom, online and/or laboratory instruction, including grading
• Assist in defining the objectives of the program and plays a major role in carrying out program duties
• Develop teaching techniques that enhance course effectiveness in alignment with desired outcomes and established strategy and train faculty and other instructional staff in use of said instructional techniques and programs
• May administer budget and personnel for instructional grants and programs
• Assess learner performance and prepares reports recommending instructional improvements
• Develop grant proposals for instructional development and may serve as principal or co-principal investigator on grants to develop new teaching methods in the discipline
• Design curriculum and/or techniques for instruction in a disciplinary area and suggest new ways of effective instruction in courses within that discipline
• Present evaluations of teaching methods and techniques to those in the institution and elsewhere

Adult, Continuing, and Higher Education Administration Faculty

• Process construction loan draw requests
• Update and distribute reports
• Provide construction loan policy updates
• Approve pre-construction worksheets
• Provide subdivision lot pay-off terms
• Assist lenders with construction training
• Provide coordination between lenders, the credit department, the loan services department, and managers.

Construction Loan Process Administrator

• Join the College of Letters & Science (L&S) for an exciting new role as a Divisional Research Admin Manager
• Support the research admin needs of the units being served by leading the ART 1 RA Team
• Collaborate with faculty researchers, dept and center admins, other ART managers and staff
• Train, supervise, and evaluate team members, as well as assign them work and grant and budget worktag roles
• Serve as a Workday subject matter expert and a key point of contact for departments and division administrators
• Collaborate with the Assistant Dean for Research Services and Associate Dean for Innovation and Strategic Budgeting to plan training, communication, and documentation of L&S Workday procedures and policy
• Assist in assessing and improving our ART structure, policies, and services to best meet the needs of L&S departments and centers

Divisional Research Administration Manager

• Test and implement software applications to deliver reliable technology solutions that support business needs.
• Troubleshoot and resolve hardware and software issues, escalating complex problems to the appropriate teams as needed.
• Protect company devices and systems through patch management and endpoint detection and response (EDR) tools.
• Identify and document technology and process improvements to enhance system performance and ensure efficient operations.

End User Computing Administrator

• Administer NDS's Atlassian Cloud platform (Jira, Confluence) at a system health and governance level.
• Write and maintain scripts (Python and/or Groovy/ScriptRunner) and advanced Jira Automation rules to support platform workflows.
• Evaluate and develop cloud-native automation solutions (Jira Automation, Forge, REST API integrations) as legacy ScriptRunner capabilities are assessed and transitioned.
• Partner closely with development teams and leadership to support active products and ensure adherence to standards.
• Perform value stream mapping for processes owned within NDS IT, with a focus on streamlining Atlassian-supported workflows and eliminating waste.
• Mentor other Atlassian administrators toward cloud platform competency, and build knowledge transfer materials to reduce single-person dependencies.
• Support and facilitate change management activities associated with process, tool, and governance changes across NDS IT.
• Ensure users have access to the training they need on Program Office tools — facilitating and coordinating training resources, not necessarily delivering it directly.
• Document, measure, and improve system and software lifecycles to meet business objectives across NDS IT programs.
• Interpret contractual and regulatory documentation (CMMI, NIST, FSA Contract, RFPs) to identify gaps in lifecycles, policies, and procedures, and work with stakeholders to close those gaps.
• Document processes and procedures in an organized, user-friendly format.

IT Program Administrator – Cloud, Atlassian Administrator

• Accountable for assigned dealers and work involved with assigned claim completion.
• Maintain positive communications and interactions with staff at dealerships, manufacturers, and WPI.
• Maintain and update account specifics and handling requirements to ensure backups for accounts are provided with knowledge of account requests.
• Maintain accurate records of claims throughout all steps of the process, updating claim notes with accurate detail.
• Respond to communications timely within WPI expectations.
• Punctual dependability, you’re considered the first contact for your accounts.
• Use internal reporting to reconcile work weekly and monthly.
• Analyze problems, identify trends, and report issues that are affecting the efficiency of claim processing for each assigned account, including proper accounting procedures and communicating with management instances of re-occurring customer guidance.
• Assist in providing input towards creating and implementing any Action Plan or strategy to improve warranty processes for customers.
• Communicate training or resources needed as required to execute responsibilities efficiently.
• Self-Report all issues identified.
• Review all warranty repair orders for accuracy and compliance, communicating any inconsistencies noted with customers as necessary.
• Communicate with dealers as needed, including helping them with questions or issues.
• Follow WPI Policy and Procedures for all claim handling.
• Other duties as assigned.

Warranty Administrator

• Administer and maintain the Polaris ILS, including system configuration, permission management and user account creation across multiple library organizations
• Support and troubleshoot circulation functions, including loans, holds, renewals, fine management and notifications, in alignment with each library’s individual policies
• Manage system upgrades, releases, hotfixes and support cases in coordination with the vendor
• Maintain patron database integrity, including registration workflows and data standards
• Manage integrations with third-party services such as discovery layers, e-content providers, online payment systems and SIP2/NCIP/API authentication systems
• Oversee bibliographic and item record integrity and support cataloging workflows
• Assist with the creation of reports to support library operations, collection analysis and statistical reporting
• Perform data clean-up, normalization and bulk record updates
• Provide frontline and escalated support to library staff across all departments
• Develop training materials and conduct staff training sessions for Polaris workflows
• Other duties as assigned

IT Administrator – Polaris

• Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer contacts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Manage large amounts of incoming phone calls and emails from internal and external customers
• Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts
• Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions
• Makes special studies, investigations and analyses and prepares related reports
• Daily interaction with Sales, Supply Chain/Logistics, Production and India counterparts
• Will require occasional evening or early morning calls to align and coordinate with international customers
• Performs other related duties as required

Customer Account Administrator

• Oversee the overall functionality of the REDCap instance, apply software updates and patches.
• Collaborate with researchers to translate study protocols into functional REDCap databases, surveys, and longitudinal instruments using data validation rules and calculated fields.
• Grant and manage user permissions, ensure data integrity, and implement data security controls to protect sensitive research information.
• Provide technical troubleshooting and training sessions for researchers, coordinators, and students on REDCap functionality and best practices.
• Utilize programming and scripting languages (e.g., SQL, API integrations) to extend REDCap's capabilities and integrate with other institutional systems like Epic.
• Ensure all data collection and storage align with institutional policies, ethical guidelines, and regulatory standards.

Lead Applications Administrator – IT Research

• Lead a team through end-to-end delivery of the product or service
• Drive discussions with customers and business stakeholders to understand needs
• Define and prioritize team's scope to achieve business success using Agile methods
• Coach and mentor team members to maximize product and service value
• Manage product or service lifecycle including maintenance and new version introductions
• Lead technology planning processes to align on priorities across IT services

Manager, Information Technology – Server Administration

• Managing construction-related damage claims and supporting the resolution process
• Serving as a key liaison between contractors, customers, and internal departments
• Ensuring timely communication and accurate documentation
• Drafting and issuing formal notifications to contractors regarding pending claims
• Tracking the status of all assigned construction and field ops claims
• Communicating with contractors and field personnel to resolve damage claims
• Completing and submitting required reports on claims in process
• Assisting in the development of process workflows and associated procedures regarding claims management
• Traveling to EVV twice a year

Contract Administrator

• Provide one-to-one inbound telephone contact with applicants
• Provide support through outbound calls as well
• Accurate documentation

Benefits Administration Services Associate

• Lead and manage teams responsible for fund compliance programs, regulatory filings, and financial statement preparation
• Oversee client relationships at a high level and support the administration teams that service them
• Proactively coordinate fund operations and communications with service providers, including investment advisors, custodians, transfer agents, fund accountants, attorneys, and auditors
• Review fund and client account activity to identify potential issues and recommend corrective actions
• Provide training and technical guidance to staff regarding regulatory and procedural changes
• Evaluate existing procedures and implement process improvements to enhance efficiency and compliance
• Provide objective guidance to other supervisors within a team
• Participate in department level initiatives, committees and working groups
• Execute strategies and drive change for the fund administration department and the entire business line
• Support business growth initiatives, including participation in new client or product activities

Fund Administration Supervisor

• Support the Account Servicing department through accurate and timely execution of administrative and customer correspondence tasks
• Handle account administrative support duties and processing customer correspondence in compliance with company policies
• Ensure a seamless customer experience and maintain detailed records of all activities
• Manage customer contact preference updates
• Process returned mail and ensure timely completion of tasks
• Perform general office and administrative duties related to account servicing
• Supervise assigned queues to ensure work is completed on time

Servicing Administration Specialist

• Assist with recruitment and interview process, including scheduling interviews and updating candidate statuses in applicant tracking systems.
• Review and screen candidate applications based on position requirements.
• Develop interview schedules to ensure qualified candidates are evaluated.
• Provide administrative support to the recruitment team, including updating progress and escalating concerns.
• Ensure timely review of applicants and coordination with recruiters or hiring managers.

Talent Administrator, Coordinator – LTE

• Select and manage a team of data modernization and informatics staff
• Lead the team’s strategic planning and implementation process
• Manage data infrastructure to improve data integration, enhance interoperability, assure effective data governance, and support the development of reporting and visualizations
• Ensure modernization efforts achieve improved timeliness and quality of data, better coordination of data activities and systems, reduction of data burden, and integration of emerging and open-source technologies where possible
• Coordinate with experts across the agency to assess the agency data environment and identify improvements required for the development of an effective data warehouse and data integration strategy.

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