Customer Account Administrator

RTX

Customer Account Administrator managing full life cycle of customer purchase orders. Working at Collins Aerospace, responsive to customer needs and issues in aerospace sector.

Posted 6/24/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $86,800 - $165,200 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer contacts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Manage large amounts of incoming phone calls and emails from internal and external customers
Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts
Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions
Makes special studies, investigations and analyses and prepares related reports
Daily interaction with Sales, Supply Chain/Logistics, Production and India counterparts
Will require occasional evening or early morning calls to align and coordinate with international customers
Performs other related duties as required

Requirements

What you’ll need

Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
Proven customer support experience or experience as a Client Service Representative
Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)
SAP knowledge and experience is required
Aerospace industry experience, preferred
Project Management experience working in cross functional teams, preferred

Benefits

Comp & perks

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
And more!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer purchase order managementcontract analysispricing analysisincentive trackingreport preparationproject managementcross functional team collaboration

Soft Skills

customer satisfactionrelationship buildingcommunicationproblem solvingcomplaint handlinganalytical skills