Servicing Administration Specialist

Aqua Finance, Inc.

Servicing Administration Specialist responsible for accurate and timely execution of administrative tasks for the Account Servicing department. Ensuring compliance and a seamless customer experience at Aqua Finance.

Posted 6/4/2026full-timeWausau • Wisconsin • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Support the Account Servicing department through accurate and timely execution of administrative and customer correspondence tasks
Handle account administrative support duties and processing customer correspondence in compliance with company policies
Ensure a seamless customer experience and maintain detailed records of all activities
Manage customer contact preference updates
Process returned mail and ensure timely completion of tasks
Perform general office and administrative duties related to account servicing
Supervise assigned queues to ensure work is completed on time

Requirements

What you’ll need

High School Diploma or GED equivalent required
1 year in Customer Service, or a related field, required
Financial industry experience preferred
Attention to detail and accuracy required
Excellent verbal and written communication skills required
Proficient in the utilization of Microsoft Office Suite
Strong problem-solving skills
Capable of managing large amounts of information using computer systems
Basic understanding of mathematical concepts
Strong organizational and analytical skills to handle multiple tasks simultaneously

Benefits

Comp & perks

Flexible and consumer-friendly financing programs
Career development opportunities
Supportive midwestern company culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer correspondenceadministrative supportrecord keepingproblem-solvingmathematical concepts

Soft Skills

attention to detailaccuracyverbal communicationwritten communicationorganizational skillsanalytical skills

Certifications

High School DiplomaGED