Aqua Finance, Inc.

Engineering Manager

• Lead and mentor software development teams in the design, development, implementation, and continuous improvement of applications, APIs, and backend services supporting critical business processes.
• Provide hands-on technical leadership, coaching, and mentorship to engineers building high-performance, scalable, and secure services.
• Establish and maintain engineering standards, coding best practices, and architectural patterns, including modular design, concurrency, error handling, testing, and documentation.
• Drive adoption of clean code principles, code reviews, automated testing, CI/CD pipelines, and observability across systems.
• Collaborate with Project Managers, Application Architects, Business Analysts, Security, and QA teams to plan, design, build, test, and deploy applications and microservices.
• Oversee cross-project resource planning and capacity management for engineering teams to ensure successful delivery timelines.
• Assist in the creation of user stories, technical estimates, sprint plans, and delivery roadmaps for development initiatives.
• Participate in and lead peer reviews of solution architecture, code, and integration designs to ensure quality, maintainability, and scalability.
• Proactively troubleshoot and resolve complex system, performance, and reliability issues within platforms.
• Ensure solutions follow secure coding standards, regulatory requirements, and internal SDLC practices while delivering on time and within budget.
• Support production environments as needed, including after-hours support for releases, system testing, upgrades, and incident resolution related to services.
• Evaluate and recommend improvements to development tooling, frameworks, deployment pipelines, and SDLC processes supporting engineering productivity.
• Encourage continuous learning by promoting training, certifications, and skill development in Golang, cloud-native architecture, distributed systems, and DevOps practices.
• Hire, onboard, coach, and develop high-performing engineers and technical leads.
• Manage employee performance, career development, coaching, and corrective actions in alignment with company standards.
• Foster strong partnerships with technology vendors, IT Security, PMO, Legal, and Infrastructure teams to support enterprise solutions.

Software Development Manager

Sales

• Responsible for selling company products and securing new customers
• Investigate potential new product uses or applications
• Perform field promotional work to sell and secure new business
• Develop sales and secure business in new territories or industries
• Establish new dealership partners and grow the network of dealerships
• Prospect new markets to establish a dealership base
• Assist with the services of the Company’s technical staff to determine customers’ needs
• Prepare formal presentations to customers on proposed products
• Expedite complaints in accordance with company policies and assist to resolve problems
• Prepare and submit periodic reports on activities, sales volume, expenses, etc.

Regional Sales Manager – Water

• Responsible for selling company products and securing new customers
• Perform field promotional work and develop sales in new territories
• Establish new dealership partners and grow the network of dealerships
• Prospect new markets and engage nonparticipating dealerships
• Prepare formal presentations to customers
• Investigate and expedite complaints and recommend corrective action
• Prepare and submit periodic reports on activities and sales volume

Regional Sales Manager – Power

Vice President

• Provide executive leadership for Funding and Dealer Support, ensuring alignment with organizational objectives and dealer experience standards.
• Develop and execute strategic plans, including departmental KPIs, performance metrics, and incentive programs.
• Lead, mentor, and develop managers and people leaders, fostering a culture of accountability, engagement, and professional growth.
• Serve as a catalyst for modernization and continuous improvement, ensuring processes remain efficient, scalable, and aligned with industry best practices.
• Ensure timely, accurate, and compliant processing of funding documents from receipt through loan purchase.
• Establish and enforce policies and procedures to maintain operational consistency and regulatory compliance.
• Drive process improvement initiatives and efficiency gains across departments and through cross-functional collaboration.
• Lead dealer support operations, ensuring a centralized, one-stop support model and delivery of a white-glove dealer experience.
• Assess and continuously improve dealer support practices, verification processes, and service metrics to enhance dealer satisfaction and operational performance.
• Resolve complex or escalated funding and dealer-related issues, ensuring timely and effective outcomes while reinforcing strong dealer relationships.

Senior Vice President, Funding & Dealer Support

Product Manager

• Own the end-to-end customer lifecycle strategy, including onboarding, authentication, multi-channel communications (email, SMS, phone, letters), and payment experiences
• Lead discovery, roadmap planning, and prioritization of lifecycle initiatives that drive customer retention, engagement, and satisfaction
• Define, manage, and scale AI-driven automation capabilities such as chatbots, intelligent virtual assistants (IVA), agent assist tools, document automation, and intelligent workflow solutions
• Partner cross-functionally with Product, Operations, Engineering, Compliance, and CX to align priorities, ROI, and measurable business outcomes
• Translate business and customer needs into clear product requirements and collaborate closely with engineering and design to deliver high-quality, customer-facing experiences
• Monitor performance metrics, customer feedback, and sentiment to identify insights and opportunities for continuous lifecycle improvement
• Drive change management, process optimization, and automation adoption across teams to improve scalability, efficiency, and operational effectiveness

Product Manager – Customer Lifecycle, Automation

Collections

• Own the enterprise outbound collections strategy and roadmap across dialer, SMS, and email channels.
• Define customer segmentation and contact cadences aligned to risk tiers, DPD, roll rates, and collectability.
• Establish and govern contact policies, including caps, quiet hours, time-zone rules, channel prioritization, and suppression logic.
• Partner with Dialer Management to optimize predictive, power, and preview strategies, routing, and callback workflows.
• Set performance standards and monitor RPC, PTP, cure rates, abandonment, call quality, and agent productivity.
• Collaborate with Workforce Management on list strategy, pacing, penetration, and occupancy targets.
• Lead SMS and email program strategy, including consent management, suppression frameworks, and sender reputation.
• Oversee compliant message libraries and dynamic content strategies by segment and customer intent.
• Drive test-and-learn initiatives, including A/B and multivariate testing across channels, cadence, and messaging.
• Develop executive-level dashboards and analytics to measure effectiveness, incremental lift, and ROI.
• Ensure compliance with FDCPA, TCPA, CAN-SPAM, Regulation F, UDAAP, privacy laws, and applicable state requirements.
• Maintain strategy documentation, change governance, and audit readiness.
• Provide strategic oversight of dialer platforms, SMS aggregators, and email service providers.
• Lead cross-functional change initiatives, aligning Operations, Compliance, Technology, and frontline teams.

Director, Collections Strategy

Procurement

• Develop and execute a comprehensive enterprise procurement strategy aligned with organizational objectives and cost-optimization initiatives.
• Identify, evaluate, and qualify potential suppliers through market research, benchmarking, and analysis of industry trends.
• Conduct thorough assessments of supplier capabilities, financial stability, quality standards, and overall risk profiles.
• Lead negotiations for pricing, contractual terms, and service agreements to maximize value and mitigate risk.
• Establish, maintain, and enforce procurement policies, processes, and documentation to ensure compliance and audit readiness.
• Analyze enterprise spend data to identify cost-saving opportunities and implement initiatives that reduce procurement costs without compromising quality or service.
• Partner cross-functionally with Legal, Finance, Risk, and Operations to align procurement decisions with business goals and regulatory requirements.
• Collaborate with Vendor Relations to support effective onboarding of new suppliers and ensure smooth transitions of procurement ownership.
• Identify potential supply chain risks and develop mitigation and contingency plans to support business continuity.
• Provide regular reporting and insights on procurement performance, cost savings, supplier metrics, and trends to senior leadership.

Enterprise Procurement Manager

• Own the end-to-end strategy and roadmap for the loan servicing platform, aligning capabilities with business goals across all operational domains.
• Serve as the primary liaison among key stakeholders, including Operations, IT, Compliance, Finance, and vendor partners, to ensure timely delivery of enhancements and adherence to regulatory standards.
• Define business requirements and manage platform priorities, backlog, and release schedules based on business value, risk, and technical feasibility.
• Lead requirements gathering and translate business needs into clear functional specifications for system enhancements.
• Oversee integration strategy with core systems, ensuring data quality, consistency, and governance.
• Develop and maintain standardized processes for configuration, testing, and deployment of platform changes.
• Monitor system performance, identify optimization opportunities, and implement automation to reduce manual effort and improve efficiency.
• Manage vendor relationships, including issue escalation, roadmap alignment, performance management, and cost negotiations.
• Ensure regulatory compliance through strong platform governance, controls, and audit readiness.
• Provide executive-level reporting and updates on platform performance, enhancement ROI, and operational impact.

Product Manager, Loan Servicing

Full-stack Engineer

• Responsible for the analysis, design, development and testing of complex development projects
• Assist with the planning of cost-effective solutions for development projects
• Plan, develop and implement large-scale projects from conception to completion
• Translate business requirements into technical applications and solutions
• Develop solutions to enhance performance and scalability of systems
• Estimate and provide innovative solutions for complex projects
• Understand and evaluate complex data models
• Design, develop and implement new system integrations
• Plan, design, test and implement software deployments
• Collaborate with project managers, software developers, application architects, business analysts, security analysts and quality analysts to plan, design, develop, test, and maintain business applications
• Create and update technical documentation as projects require
• Proactively solves complex problems
• Mentor and provide direction to development teams
• Independently troubleshoot and resolve issues
• Adhere to high-quality development principles while delivering solutions on-time and on-budget
• Periodic after core hours, night and weekend work is required in relation with support, system testing, upgrade, and implementation activity