Aqua Finance, Inc.

Administration

• Complete clerical duties for accounts, including answering phones, making phone calls, entering data, filling in forms, and keeping/updating records/spreadsheets
• Successfully negotiate with consumers or authorized third parties for payment in full, settlement, or monthly payments on accounts
• Provide support in skip-tracing accounts when necessary
• Manage third party placements and communicate with third party vendors regarding those placements

Recovery Administration Specialist

Pricing Analyst

• Analyze complex financing structures and underlying collateral pools, including ABS transactions and warehouse facilities
• Develop trend reporting to track actual vs. modeled performance across structural features such as credit enhancements, advance rates, covenants, loss triggers, and prepayment rates
• Assess how structural components impact deal performance and return profiles
• Build and maintain financial models to project returns on consumer loan portfolios and funding costs
• Support pricing strategies for new consumer loans to optimize profitability and risk-adjusted returns
• Conduct sensitivity analyses (e.g., default rates, credit costs, product structure) to inform pricing and risk mitigation decisions
• Recommend interest rates, yield targets, and advance rates based on data insights and market benchmarks
• Support structuring of financing transactions by recommending credit enhancements and risk mitigation strategies
• Evaluate and suggest collateral requirements, triggers, and covenants (e.g., delinquency or loss triggers)
• Partner with senior team members to optimize deal structures for investor protection and capital efficiency
• Collaborate with Credit, Finance, Capital Markets, and Servicing teams to develop reporting and financial models
• Partner with Credit Analytics to ensure consistency in assumptions and outputs
• Clearly communicate insights and recommendations to stakeholders, including senior leadership

Credit Investor, Pricing Analyst

Manager

• Drive operational transformation through process optimization and automation design.
• Identify inefficiencies, analyze workflows, and develop detailed business requirements for automation and process redesign.
• Partner with stakeholders to ensure solutions are feasible and aligned with organizational goals.
• Transition to the change enablement team for implementation.
• Conduct deep-dive assessments of operational workflows to uncover inefficiencies and automation opportunities.
• Apply Lean Six Sigma principles to validate improvement potential and quantify expected benefits.
• Direct and coordinate efforts of cross-functional teams (IT, Operations, vendors) during solution design phases.
• Coach and mentor employees on Lean Six Sigma principles.

Manager, Process – Automation Strategy

Technical Project Manager

• Define and manage project scope, goals, deliverables that support overall project objectives working with Product Managers and/or Enterprise Project Managers
• Accountable for delivering complex projects according to PMO standards to achieve the strategic objectives of the project
• Structure tasks according to predefined sprints within the current JIRA framework
• Monitor progress, address challenges quickly, and notify Product Managers or the Enterprise Project Manager of any plan deviations
• Manage project communication and provide weekly updates to a cross functional team on sprint and project progress
• Manage, facilitate, and maintain CRID (Change Requests, Risks, Issues, Decisions) Log and report weekly
• Partner with associated development or technical teams to resolve issues and conflicts within the team
• Directing the team to achieve a common goal by establishing a shared vision

Compliance

• Lead the enterprise Compliance Testing and Monitoring program, including strategy, methodology, execution oversight, and continuous improvement
• Develop and maintain risk-based, multi-year and annual testing plans aligned with enterprise risk assessments, regulatory changes, business initiatives, and emerging risks
• Oversee end-to-end compliance control testing across the product and service lifecycle, ensuring adherence to applicable federal and state regulations
• Design and implement scalable, technology-enabled testing solutions, including automated and semi-automated approaches to improve coverage, consistency, and efficiency
• Translate risk assessments into clearly defined, audit-defensible testing strategies, including scope, frequency, and depth of testing activities
• Provide effective second-line oversight and challenge of first-line monitoring activities, including evaluation of monitoring design, execution quality, and issue escalation practices
• Partner with business leaders to strengthen ownership of compliance risk while holding stakeholders accountable for timely remediation of identified issues
• Deliver clear, concise, and actionable reporting on testing results, trends, and remediation status to senior leadership, management committees, and the Board
• Support the Chief Compliance Officer in the execution of the overall Compliance Program and strategic initiatives

Vice President, Compliance – Testing & Monitoring

Human Resources

• Analyzes human capital trends and metrics in partnership with the Human Resources Team to develop solutions, programs, and policies that support the Organization
• Serve as the primary Human Resources Business Partner for Operations managers and their employees ensuring fair and consistent application of company policies while also supporting a positive employee experience
• Partner with People Leaders to drive effective performance management, including coaching, progressive discipline, performance action plans, and terminations while mitigating organizational risk
• Drive employee engagement initiatives by analyzing survey data, identifying morale concerns, supporting recognition programs, and maintaining a visible and approachable HR presence within departments of responsibility
• Assist with and support change management initiatives such as restructures, policy updates, etc. by coaching leaders, facilitating communication, and minimizing disruption to employees
• Coach and develop frontline People Leaders to strengthen leadership effectiveness, enhance communication skills, and build capability in managing people and performance
• Lead the administration, configuration, and continuous optimization of the company’s Human Capital Management (HCM) system, with a primary focus on Workday functionality across core modules
• Serve as the primary point of contact for HCM-related inquiries by troubleshooting system issues
• Manage system-driven employee lifecycle processes (e.g., onboarding, job changes, compensation cycles, and terminations) to ensure accuracy, efficiency, and adherence to organizational policies
• Maintain and enhance data integrity within the HCM system by performing regular audits ensuring timely processing of HR transactions
• Ensures compliance with Federal and State employment regulations and company policies in all areas of employment

Human Resources Business Partner

Customer Support

• Lead, coach, and develop a blended team to achieve key performance metrics including SLA, AHT, QA, productivity, NPS, complaint timeliness, and resolution quality
• Oversee daily contact center and complaint operations to ensure consistent, high-quality, and compliant customer outcomes
• Manage complaint intake, triage, prioritization, and assignment to ensure timely and accurate resolution
• Conduct quality reviews of calls and written complaint responses; provide coaching and ensure adherence to quality and regulatory standards
• Analyze operational data, complaint trends, and customer feedback to identify root causes and drive process improvements
• Leverage AI-enabled tools to enhance insights, optimize workflows, support trend analysis, and improve quality outcomes
• Support adoption and expansion of AI capabilities, including training, user enablement, pilots, and rollout initiatives
• Partner cross-functionally with Training, Quality, Technology, Operations, Compliance, and Legal to improve processes and customer outcomes
• Identify gaps, propose solutions, and independently drive performance and process improvements
• Perform core people leadership responsibilities including hiring, onboarding, performance management, and coaching
• Communicate policy updates, procedural changes, and system enhancements effectively
• Maintain accurate documentation, ensure adherence to controls, and proactively escalate risks or systemic issues

Customer Experience Manager, Complaint Resolution

Engineering Manager

• Lead and mentor software development teams in the design, development, implementation, and continuous improvement of applications, APIs, and backend services supporting critical business processes.
• Provide hands-on technical leadership, coaching, and mentorship to engineers building high-performance, scalable, and secure services.
• Establish and maintain engineering standards, coding best practices, and architectural patterns, including modular design, concurrency, error handling, testing, and documentation.
• Drive adoption of clean code principles, code reviews, automated testing, CI/CD pipelines, and observability across systems.
• Collaborate with Project Managers, Application Architects, Business Analysts, Security, and QA teams to plan, design, build, test, and deploy applications and microservices.
• Oversee cross-project resource planning and capacity management for engineering teams to ensure successful delivery timelines.
• Assist in the creation of user stories, technical estimates, sprint plans, and delivery roadmaps for development initiatives.
• Participate in and lead peer reviews of solution architecture, code, and integration designs to ensure quality, maintainability, and scalability.
• Proactively troubleshoot and resolve complex system, performance, and reliability issues within platforms.
• Ensure solutions follow secure coding standards, regulatory requirements, and internal SDLC practices while delivering on time and within budget.
• Support production environments as needed, including after-hours support for releases, system testing, upgrades, and incident resolution related to services.
• Evaluate and recommend improvements to development tooling, frameworks, deployment pipelines, and SDLC processes supporting engineering productivity.
• Encourage continuous learning by promoting training, certifications, and skill development in Golang, cloud-native architecture, distributed systems, and DevOps practices.
• Hire, onboard, coach, and develop high-performing engineers and technical leads.
• Manage employee performance, career development, coaching, and corrective actions in alignment with company standards.
• Foster strong partnerships with technology vendors, IT Security, PMO, Legal, and Infrastructure teams to support enterprise solutions.