Skip & Loss Prevention Specialist

Aqua Finance, Inc.

Skip and Loss Prevention Specialist responsible for investigating financial losses and ensuring customer account resolution. Engaging in skip tracing, outbound calls, and trend analysis with a focus on accuracy.

Posted 7/2/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong investigative skills to prevent financial losses while effectively managing customer accounts through outbound calling and trend analysis. Proficient in communication and detail-oriented tasks within a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceFinancial Industry ExperienceBilingual (English and Spanish)Attention to DetailMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Verbal CommunicationExcellent Written Communication

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Skip TracingTarget Calling CampaignsFirst Payment DefaultsOutbound DialsFast-Paced Work Environment

About the role

Key responsibilities & impact

Investigating and preventing financial losses within the company
Skip tracing, and target calling campaigns
Spot trends on first payment defaults and report information
Make outbound dials from calling queues to resolve customer accounts
Assist in answering appropriate overflow ring group calls

Requirements

What you’ll need

High School Diploma or GED equivalent required
2 years of customer service experience required
Financial industry experience preferred
Bilingual (English and Spanish) candidates beneficial
Attention to detail and accuracy required
Excellent verbal and written communication skills required
Proficient in the utilization of Microsoft Office Suite
Ability to thrive in a fast-paced work environment

Benefits

Comp & perks

Flexible and consumer-friendly financing programs
Values rooted in a midwestern culture that cares about you as an individual
Opportunity to succeed and grow