Warranty Administrator

WPI

Warranty Administrator managing warranty claims processing and customer interactions in a fully remote role. Responsible for communicating effectively with dealers and maintaining accurate records.

Posted 6/30/2026full-timeRemote • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $44,000 - $62,000 per yearWebsite

About the role

Key responsibilities & impact

Accountable for assigned dealers and work involved with assigned claim completion.
Maintain positive communications and interactions with staff at dealerships, manufacturers, and WPI.
Maintain and update account specifics and handling requirements to ensure backups for accounts are provided with knowledge of account requests.
Maintain accurate records of claims throughout all steps of the process, updating claim notes with accurate detail.
Respond to communications timely within WPI expectations.
Punctual dependability, you’re considered the first contact for your accounts.
Use internal reporting to reconcile work weekly and monthly.
Analyze problems, identify trends, and report issues that are affecting the efficiency of claim processing for each assigned account, including proper accounting procedures and communicating with management instances of re-occurring customer guidance.
Assist in providing input towards creating and implementing any Action Plan or strategy to improve warranty processes for customers.
Communicate training or resources needed as required to execute responsibilities efficiently.
Self-Report all issues identified.
Review all warranty repair orders for accuracy and compliance, communicating any inconsistencies noted with customers as necessary.
Communicate with dealers as needed, including helping them with questions or issues.
Follow WPI Policy and Procedures for all claim handling.
Other duties as assigned.

Requirements

What you’ll need

Excellent communication and attention to detail skills
Proficient or ability to learn new computer systems
Prior experience in warranty processing preferred
High School Diploma or GED equivalent
Sound reasoning and math skills

Benefits

Comp & perks

Pay based on Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claim ProcessingData ReconciliationAccounting ProceduresComputer Systems ProficiencyMathematical Skills

Soft Skills

Punctual DependabilityPositive CommunicationSelf-Reporting

Certifications

High School DiplomaGED Equivalent