IT Administrator – Polaris

Library Systems & Services, LLC

ILS Administrator managing Polaris ILS and supporting multiple library systems across the U.S. Ensuring optimal system performance and enhancing patron access to library resources.

Posted 6/25/2026full-timeRemote • Arizona, California, District of Columbia, Florida, Illinois, Kansas, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Administer and maintain the Polaris ILS, including system configuration, permission management and user account creation across multiple library organizations
Support and troubleshoot circulation functions, including loans, holds, renewals, fine management and notifications, in alignment with each library’s individual policies
Manage system upgrades, releases, hotfixes and support cases in coordination with the vendor
Maintain patron database integrity, including registration workflows and data standards
Manage integrations with third-party services such as discovery layers, e-content providers, online payment systems and SIP2/NCIP/API authentication systems
Oversee bibliographic and item record integrity and support cataloging workflows
Assist with the creation of reports to support library operations, collection analysis and statistical reporting
Perform data clean-up, normalization and bulk record updates
Provide frontline and escalated support to library staff across all departments
Develop training materials and conduct staff training sessions for Polaris workflows
Other duties as assigned

Requirements

What you’ll need

Demonstrated experience administering an ILS in a public library setting (Polaris ILS preferred but candidates with experience in comparable platforms will be considered)
Strong customer service orientation with a solid understanding of circulation, patron services, cataloging and acquisitions workflows
Familiarity with MARC records and library metadata standards
Experience with SIP2, APIs, and system integrations
Basic knowledge of Windows Server environments and networking concepts
Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical library staff
Ability to work independently with minimal supervision and follow through on tasks without close supervision
Excellent troubleshooting and problem-solving skills

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Life Insurance (Basic, Voluntary,and AD&D)
Short-Term and Long-Term Disability Insurance
Paid Time Off (Vacation, Sick Leave, and Holidays)
Tuition Assistance Program
Professional Development and Training Opportunities
Employee Wellness Resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ILS administrationsystem configurationpermission managementdata clean-upMARC recordsSIP2API integrationWindows Servertroubleshootingstatistical reporting

Soft Skills

customer service orientationwritten communicationverbal communicationproblem-solvingindependent worktraining developmentstaff trainingattention to detailorganizational skillscollaboration