Library Systems & Services, LLC

Vice President

• Build and maintain strong relationships with library directors, municipal leaders, and local IT teams, serving as a trusted technology advisor.
• Participate in client meetings and strategic discussions regarding technology needs, planning, and operational improvements.
• Understand the operational challenges of library environments and provide practical technology guidance.
• Communicate technical concepts clearly and effectively to non-technical stakeholders.
• Support leadership and business development teams during client proposals, contract discussions, and technology planning.
• Provide leadership and direction for the organization’s IT operations, infrastructure, and support services.
• Lead and mentor IT managers and technical staff, fostering a culture of accountability, responsiveness, and service excellence.
• Establish operational standards, processes, and performance expectations for IT service delivery.
• Improve service delivery processes including incident response, monitoring, and operational support.
• Ensure effective documentation, standards, and operational procedures across the technology environment.
• Maintain a strong cybersecurity posture across all organizational systems and services.
• Oversee security policies, risk management practices, and incident response procedures.
• Ensure systems meet appropriate security, privacy, and compliance expectations, particularly within municipal and public-sector environments.
• Partner with the CIO to guide the evolution of the organization’s technology infrastructure and operational platforms.
• Evaluate tools, platforms, and infrastructure supporting library services to ensure they remain practical, maintainable, and cost-effective.

Vice President IT

Accounting Manager

• Manage invoicing platforms, set up customer profiles, subscriptions, and invoices, and ensure invoice accuracy by cross-referencing against contracts.
• Own unbilled and deferred revenue schedules from start to finish, ensuring proper recognition and reconciliation.
• Prepare journal entries, including but not limited to bank transfers, vendor payments, auto-withdrawals, and prepaid expenses.
• Perform reconciliations for bank accounts, accounts receivable, other asset and liability accounts.
• Develop and maintain strong working relationships with multiple departments (Accounting, Sales & Marketing, Product) as well as customer contacts, addressing inquiries from both staff and customers to resolve issues in a timely manner.
• Process and apply cash receipts for multiple accounts, ensuring accurate tracking and reporting.
• Monitor and follow up on overdue customer payments, working closely with the account managers as needed.
• Prepare reports for internal and external stakeholders for billing and customer data.
• Provide additional support to the accounting team in other areas as needed, ensuring seamless operations during peak periods.
• Foster collaboration across teams and work effectively in a fast-paced, high-growth environment.

Vice President IT

Staff Accountant