Library Systems & Services, LLC

Marketing

• Develop instructional and promotional content highlighting library services, collections, databases, and digital resources
• Create and maintain outreach materials including newsletters, research guides, web content, email communications, presentations, and social media content
• Assist with planning and execution of outreach campaigns and user engagement initiatives
• Conduct trainings, webinars, demonstrations, workshops, and presentations related to library resources and services
• Participate in NOAA staff meetings, outreach events, exhibits, and all-hands gatherings to promote library services
• Support demonstrations and outreach activities related to government-provided installations such as Science on a Sphere
• Develop and distribute surveys, feedback forms, and user needs assessments to evaluate library services and collections
• Assist with usability testing and evaluation of library web pages and digital services
• Collect and analyze outreach metrics including attendance, engagement statistics, web analytics, and customer feedback
• Provide reference and customer service support as needed
• Coordinate with federal library staff to ensure outreach activities align with NOAA mission objectives and communication standards
• Prepare reports summarizing outreach activities, engagement metrics, accomplishments, and recommendations for improvement
• Ensure all content and instructional materials comply with Section 508 accessibility requirements

Marketing and Outreach Librarian

Customer Success Manager

• Own and cultivate client relationships for assigned clients through regular communication
• Oversee multiple client projects at one time, proactively monitor staff performance
• Manage project costs, identify and pursue new business opportunities at existing clients
• Maintain proactive and positive relationships with assigned clients
• Manage all assigned employees including regular on-site check-ins
• Address and resolve customer and employee issues timely and professionally
• Drive employee engagement and cultivate strong culture across company contracts
• Assist in the review and processing of weekly timecards and invoices each month
• Manage contract deliverables by proactively managing project staff to achieve deliverables as outlined in the scope of work
• Assist the recruiting team with filling open positions
• Engage directly with clients to present qualified candidates for client review and approval
• Identify opportunities for contract growth and new business pursuits

Client Engagement Manager

Consultant

• Supports the migration of a legacy Integrated Library Systems (ILS) into a shared Ex Libris Alma/Primo Library Services Platform (LSP).
• Collaborate with the LSP vendor, Metadata Technology and Access (MeTA) Team, and the System LSP Transition Team.
• Assess existing metadata and develop a comprehensive migration plan.
• Identify migration challenges and propose practical solutions.
• Coordinate integration of Library records.
• Use tools such as OpenRefine, MarcEdit, and regular expressions to transform and standardize metadata.
• Apply standards including MARC, Dublin Core, MODS, and RDA.
• Ensure consistent use of controlled vocabularies and name authorities.
• Enhance metadata elements to improve discoverability and user experience.
• Develop and implement quality control procedures in collaboration with the MeTA team.
• Conduct regular integrity checks and resolve discrepancies.
• Document quality control outcomes and issue resolutions.
• Assist with the technical migration of metadata into Alma.
• Conduct testing to verify proper metadata functionality in the new shared environment.
• Provide regular project updates and detailed progress reports.

Marketing and Outreach Librarian

Client Engagement Manager

Metadata Consultant