IT Program Administrator – Cloud, Atlassian Administrator

Nelnet

IT Program Administrator managing NDS's Atlassian Cloud ecosystem, including Jira and Confluence. Supporting change management activities and mentoring other administrators for governance proficiency.

Posted 7/6/2026full-timeCentennial • Colorado, New York, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $100,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

AzureCloudGroovyPythonSDLC

About the role

Key responsibilities & impact

Administer NDS's Atlassian Cloud platform (Jira, Confluence) at a system health and governance level.
Write and maintain scripts (Python and/or Groovy/ScriptRunner) and advanced Jira Automation rules to support platform workflows.
Evaluate and develop cloud-native automation solutions (Jira Automation, Forge, REST API integrations) as legacy ScriptRunner capabilities are assessed and transitioned.
Partner closely with development teams and leadership to support active products and ensure adherence to standards.
Perform value stream mapping for processes owned within NDS IT, with a focus on streamlining Atlassian-supported workflows and eliminating waste.
Mentor other Atlassian administrators toward cloud platform competency, and build knowledge transfer materials to reduce single-person dependencies.
Support and facilitate change management activities associated with process, tool, and governance changes across NDS IT.
Ensure users have access to the training they need on Program Office tools — facilitating and coordinating training resources, not necessarily delivering it directly.
Document, measure, and improve system and software lifecycles to meet business objectives across NDS IT programs.
Interpret contractual and regulatory documentation (CMMI, NIST, FSA Contract, RFPs) to identify gaps in lifecycles, policies, and procedures, and work with stakeholders to close those gaps.
Document processes and procedures in an organized, user-friendly format.

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and relevant experience.
2+ years of Jira and Confluence administration experience at a system health.
Demonstrated experience with Atlassian Cloud (not exclusively data center).
Scripting experience: Python and/or Groovy (ScriptRunner); willingness to learn Forge.
Ability to read and write advanced Jira Automation rules.
Experience with SSO and identity integration (SAML, SCIM, Okta, Azure AD, or equivalent).
Experience designing and implementing workflows, dashboards, and Kanban or Scrum boards.
Familiarity with the full software development lifecycle (SDLC), including Agile or other iterative methodologies.
Hands-on experience with AI tools used in a professional setting, with a genuine willingness to deepen that fluency.
Proven experience collaborating across multiple functional areas to achieve shared business objectives.
Experience working in a team-based, collaborative environment.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Ability to create and interpret analytical reports and performance metrics.

Benefits

Comp & perks

medical, dental, vision, HSA and FSA
generous earned time off
401K/student loan repayment
life insurance & AD&D insurance
employee assistance program
employee stock purchase program
tuition reimbursement
performance-based incentive pay
short- and long-term disability
robust wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Jira AdministrationConfluence AdministrationPythonGroovyREST API IntegrationsSSO IntegrationAgile MethodologiesWorkflow DesignAnalytical ReportingPerformance Metrics

Soft Skills

CollaborationMentoringFacilitationOrganizational SkillsCommunication