Accounts Receivable

• Post Cash Receipts daily
• Collection calls and emails when needed
• Post Invoices daily
• Send out Proforma Invoices
• Send out customer invoices daily and customer statements monthly
• Manage Sales Order Holds for both holds at order input and shipping

Accounts Receivable Clerk

• Oversee, develop, and be accountable for $10M-$20M in client revenue
• Lead a team of 5-15 individuals
• Focus on optimizing operations, partnering with the Vice President, Accounts Receivable to create and drive strategy
• Accountable for driving performance through established department KPIs and holding the team accountable
• Ensure Assistant Directors/Managers provide leadership and drive training plans for new team members
• Develop and coach underperforming team members
• Partner with the analytics team to review and analyze reports and data to maximize efficiency
• Act as a Subject Matter Expert for Accounts Receivable team members

Director, Accounts Receivable – Anesthesia

• Assists with contracts
• Assists in the negotiation of physician managed care contracts, analytics, and financial modeling
• Coordinates enrollment
• Ensures compliance of managed care companies with negotiated contracts
• Follows-up and resolving payment issues with Insurance Payors
• Acts as a liaison between physician offices and Insurance Payors
• Schedules, coordinates, and documents for all PHO related meetings
• Creates and maintains tracking logs for Insurance Payor issues and accountability for closing out items
• Oversees PHO phone line, answers and responds to inquiries, and assists with urgent physician office issues
• Maintains satisfactory attendance record
• Reports for duty punctually
• Adjusts to changing situations and work assignments

Accounts Receivable Representative I

• Ensure tracking of payments from Agencies and follow up in case of delays
• Produce reporting and aging for management on Agency payments
• Manage the company’s escheatment process.
• Maintain up to date process documentation about own area of responsibility
• Be the primary point of contact for internal Agency-related queries
• Manage process documentation for all responsibilities
• Assist the Payments team with daily processing tasks related to Customers or IBOs as required. This may include payments allocations, refunds, re-runs, escalations
• Manage the relationship with merchant services team (Cybersource, Elavon, etc.)
• Proactive in reviewing and improving existing processes, flag issues, implement new procedures and work on automation of tasks to improve efficiency
• Respond efficiently to chargebacks across multiple business units
• Other duties as assigned by the Manager

Accounts Receivable and Payments Analyst

• Manages all functions of Accounts Receivable, including day-to-day functions as well as any journal entries, reporting, or reconciliations during month end close.
• Verify and post customer payments (check, ACH, wire, credit card) ensuring application to correct customer and invoice(s).
• Review orders on finance hold; communicate efficiently with sales & operations teams or the customer to resolve the hold.
• Process credit applications for customers requesting terms, including reaching out to references, reviewing credit reports, & recommending a credit limit for approval to assistant controller.
• Gather and review resale certificates for customers; ensure customer record is set up accordingly; monitor expiration dates of certificates to ensure there is always a valid copy on file.
• Continually monitor and review open AR; send collections emails to customers for past due balances and escalate as needed.
• Prepare weekly AR Aging report for review with assistant controller.
• Process credit memos for customer returns.
• Maintain a good relationship with customers by responding to all inquiries in a timely manner and resolving any account discrepancies.
• Complete month end closing tasks including accruals & reconciliations.
• Assist with monthly sales tax filing.
• Continually monitor processes and raise issues or suggestions to assistant controller where improvements are needed.
• Any ad hoc reporting or tasks as requested by controller or assistant controller.
• Assist with special projects as needed.

Accounts Receivable Specialist

• Monitor and manage a portfolio of overdue accounts to ensure timely payments and reduce outstanding balances.
• Contact clients by phone, email, or letter to follow up on overdue invoices and negotiate payment terms.
• Investigate payment discrepancies, resolve billing issues, and work with clients to ensure proper payment processing.
• Maintain accurate and up-to-date records of all communications, payment agreements, and collection activities.
• Prepare regular reports on outstanding balances, payment statuses, and collection efforts for management review.
• Work closely with the finance and sales teams to ensure that customer accounts are properly handled and reconciled.
• Escalate delinquent accounts to legal or third-party collections agencies, if necessary, while ensuring compliance with applicable regulations.
• Send out invoices to customers in a timely manner.
• Process incoming payments via check, credit card, wire transfer, or electronic payment systems.
• Reconcile accounts receivable records, investigate discrepancies, and adjust entries as needed.
• Perform other tasks as requested by Leadership.

• Contact insurance carriers on a daily basis to follow up on/collect past due amounts on outstanding medical claims regarding denials or benefit changes.
• Maintain an accurate, up to date aging of assigned accounts including AR analysis and follow up.
• Keep educated on billing and medical policies for all payers.
• Have a working knowledge of In and Out of Network reimbursement processes/methodologies.
• Create and follow up on appeals needed to protest denials or incorrect payments.
• Review complex denials/tasks assigned by the payment posting team and resolve accordingly including reviewing refund requests, disputes and appeal as necessary.
• Work across all RCM departments to get issues related to claims payment resolved.
• Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.
• Work with AR Supervisor to review/resolve open accounts as assigned.
• Perform other duties as assigned.

• Extensive research and apply money
• Review cases daily for required contractual documentation needed in order to bill the clients
• Handle customer service billing calls.
• Mailing out and maintaining client accounts.
• Review all monthly statements for accuracy.
• Collection and resolving of delinquent accounts.
• Run and process credit card payments.
• Receive and process manual checks and mail out invoices and results.
• Create and use spreadsheets in excel.
• Handle sensitive information in a confidential manner​.
• Reading and understanding of explanation of client healthcare billing authorizations or correspondence.
• Document all activity made to account.
• Communicate via telephone and email with all clients as needed.
• Review Cases daily.
• Resolve problem sheets daily.

Account Receivable Specialist

• Contacts insurance companies for status on outstanding claims
• Processes and follows up on appeals to insurance companies
• Refiles claims as needed
• Works correspondence daily
• Maintains basic proficiency with using spreadsheets
• Audits adjustment requests and completes when appropriate
• Resolves manual tasks assigned to AR for follow up
• Works outstanding accounts receivable from assigned work queues
• Meets productivity standards as set by the department
• Maintains an accuracy rating of 97% or greater on audited accounts
• Maintains strictest confidentiality
• Works to become an SME across multiple workflows and various payers
• Identifies and communicates trends to leadership
• All other duties assigned.

Accounts Receivable Representative II

• Ensuring that all payments received are processed in an efficient and accurate manner.
• Providing assurance that cash, accounts receivable balances and revenue accounts are properly reflected on the balance sheet and income statements.
• Maintaining an in depth working knowledge of the NetSuite and other internally developed databases by updating and maintaining all customer information, records, payments and deposits into the NetSuite, Salesforce and CMS system and balancing checks and payments to batch totals.
• Researching and processing unidentified deposits and bank transfers and monitoring all un-applied payments to ensure the prompt and proper recording of revenue.
• Researching and processing aged AR and aged customer credits to maintain integrity of overall AR balances and reporting.
• Maintaining an accurate customer database by performing timely data entry processing for all customer/member orders, registrations, memberships, subscriptions, renewals, address changes, billing and invoices processes.
• Aiding in billing ensuring that invoices are processed into customer portals timely.
• Maintaining detailed records of access points for all portals.
• Processing and depositing payments received for SAE, PRI and affiliates that require specialized handling, in a prompt and accurate manner.
• Handling various credit and collection responsibilities.
• Additional Projects as Assigned.

Accounts Receivable Associate

• Drives sales in assigned territory
• Engages with customers both face to face and virtually
• Develops and implements effective business and territory call plans
• Builds rapport and relationships with customers in live and virtual environments
• Understand internal reports and analytics to identify and implement strategic business opportunities
• Leverages product and disease state knowledge to educate providers on product value proposition
• Collaborates with the organization to address customer inquiries and advance Pfizer objectives
• Completes all administrative expectations on time

Cardiovascular Specialist

• Support with strategic oversight to direct, manage, and improve the revenue cycle operations
• Conduct daily, weekly, monthly, quarterly, and annual analysis of Key Performance Indicators (KPIs)
• Serve as the internal revenue cycle liaison for hospital leadership
• Work with hospital leadership to ensure understanding of revenue cycle processes and metrics
• Supervise multiple Managers and provide guidance and mentoring
• Recommend and establish changes to policies or processes to improve the revenue cycle
• Develop actions plans for metrics not meeting established goals
• Facilitate meetings with regional leaders to report financial performance and improvement plans

Director, Accounts Receivable

• Supervise daily cash application processes, ensuring accurate and timely posting of payments across multiple entities and currencies.
• Lead collections activities to reduce overdue balances and improve Days Sales Outstanding (DSO).
• Monitor accounts receivable aging and proactively address delinquent accounts.
• Investigate and resolve unapplied cash, short payments, deductions, and billing disputes.
• Partner with billing, operations, and customer service teams to resolve discrepancies and improve invoice accuracy.
• Perform and review account reconciliations, ensuring completeness and accuracy of customer accounts.
• Ensure compliance with internal controls, financial policies, and audit requirements.
• Prepare and present AR reports, KPIs, and cash flow insights to finance leadership.
• Identify and implement process improvements, including automation and standardization initiatives.
• Support system implementations and enhancements related to AR, ERP, and billing platforms.
• Lead, coach, and develop a team of AR analysts, fostering a high-performance culture.

Supervisor, Cash-In Accounts Receivable

• Manage collection requirements for a multi-million dollar portfolio of accounts.
• Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable.
• Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration.
• Process credit card transactions, refunds, adjustments, and prepare recommendations for write-offs.
• Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests.
• Generate status reports detailing portfolio aging and payments.
• Prepare required documentation for placing accounts with third-party collections agents.
• Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.

Senior Collections Specialist, Accounts Receivable

• Coordinate Accounts Receivable activities for construction projects
• Interact frequently with employees from Operations and Sales groups, and with customers
• Prepare and issue monthly AIA pay applications to customers
• Monitor aging reports to ensure payments are up to date
• Follow up with customers to facilitate collection of payment
• Process lien waiver requests and send lien notices
• Organize and maintain accurate records and documentation
• Generate accurate and timely invoices

Construction AR Specialist

• Protects the company’s investment in accounts receivable related dispute management by controlling delinquent disputes, investigating discrepancies, and collaborating with other departments to streamline this activity.
• Aid in keeping the customer accounts as current as possible by managing customer disputes in a timely fashion.
• Help streamline the processes in our Accounts Receivable and Shared Services teams investigating key account disputes with exemplary customer service and communication.
• Establish and maintain professional relationship with customers and Belden associates to facilitate the management of customer accounts receivable disputes by phone, visits, and e-mail communication.
• Assist in keeping customer accounts as current as possible by managing disputes using Belden systems for efficiency, preparing clean-ups, and providing evidence for credit processing.

• Accurately apply payments and record cash receipts
• Manage aging report
• Monthly bank account reconciliation
• Monthly reconciliation of AR accounts
• Accurately record daily refund journal entry
• Enter refund invoices for processing
• Process refund batches weekly
• Record journal entries as needed
• Provide support for external auditors
• Support business-facing teams such as Customer Service, Sales and Operations in the pursuit of exemplary client/customer service and maximization of revenue generation
• Other responsibilities as required and assist in backing up teammates

• People Leadership
• Responsible for meeting Budget/forecast
• Aged AR less than 20%
• Productivity and 95% or above QA expectations
• Leads, develops, and assists Assistant Directors, Account Performance Managers, and Accounts Receivable Representatives with daily responsibilities
• Drives performance through established department KPIs (key performance indicators) and holds the team accountable
• Ensures Assistant Directors/Managers provide leadership and drive the training plan for new Accounts Receivable team members (in partnership with the training team)
• Develops and coaches underperforming team members by providing direct feedback and coaching
• Accountable for driving team members to meet and exceed goals and provide detailed feedback to the team and leadership if the goals are not met
• Partners with the analytics team to review and analyze reports and data to maximize efficiency and direct focus to appropriate areas of concern
• Reviews data and creates and drives action plans to resolve accounts and issues
• Identify denial trends, report on global payer issues, and implement recovery plans
• Ensures the team is creating and executing reports weekly, monthly, quarterly, etc.

• Responsible for invoicing customers in a timely and accurate manner
• Proactively researching and resolving billing issues and questions
• Ensuring that margins on the jobs are at the expected percentage
• Proven ability to perform collections activities, including prioritizing follow-up actions and making informed decisions regarding payment plans, invoice credits, and bad dept designation.
• Responsible for the collection of accounts receivable for assigned customers
• Provides customers service regarding collection issues; resolving customer discrepancies and short payments
• Process and review account adjustments
• Monitoring and maintaining accounts, customer calls, account adjustments, small balance write-offs and customer reconciliation
• Accountable for reducing account delinquency
• Identify trends, related root causes, and appropriate actions to resolve, escalating to leadership when necessary
• Assist with accounting daily/monthly reports
• Identify and communicate process improvement opportunities
• Act as a back-up for other members of the billing and collection staff

Accounts Receivable Specialist – Billing and Collection

• Drives sales in assigned territory
• Engages with customers both face to face and virtually
• Develops and implements effective business and territory call plans
• Effectively identifies and implements live/virtual engagement strategies with customer to maximize overall effectiveness and impact
• Effectively builds rapport and relationships with customers
• Uses judgment to maintain customer engagement by successfully utilizing existing and ever-changing digital tools
• Understands and leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities
• Compliantly leverages product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition
• Demonstrates strong teamwork capabilities to collaborate effectively and compliantly across the organization
• Completes all administrative expectations on time and compliantly.

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Accounts Receivable Specialist

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