Accounts Receivable

• Contact insurance carriers on a daily basis to follow up on/collect past due amounts on outstanding medical claims regarding denials or benefit changes.
• Maintain an accurate, up to date aging of assigned accounts including AR analysis and follow up.
• Keep educated on billing and medical policies for all payers.
• Have a working knowledge of In and Out of Network reimbursement processes/methodologies.
• Create and follow up on appeals needed to protest denials or incorrect payments.
• Review complex denials/tasks assigned by the payment posting team and resolve accordingly including reviewing refund requests, disputes and appeal as necessary.
• Work across all RCM departments to get issues related to claims payment resolved.
• Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization.
• Work with AR Supervisor to review/resolve open accounts as assigned.
• Perform other duties as assigned.

Accounts Receivable Specialist

• Coordinate Accounts Receivable activities for construction projects
• Interact frequently with employees from Operations and Sales groups, and with customers
• Prepare and issue monthly AIA pay applications to customers
• Monitor aging reports to ensure payments are up to date
• Follow up with customers to facilitate collection of payment
• Process lien waiver requests and send lien notices
• Organize and maintain accurate records and documentation
• Generate accurate and timely invoices

Construction AR Specialist

• Drives sales in assigned territory.
• Engages with customers both face to face and virtually.
• Develops and implements effective business and territory call plans; effectively identifies and implements live/virtual engagement strategies with customers to maximize overall effectiveness and impact.
• Builds rapport and relationships with customers in both live and virtual environments; uses judgment to maintain customer engagement by utilizing existing and ever-changing digital tools effectively.
• Leverages internal reports and analytics to assist with identifying, developing, and implementing strategic business opportunities.
• Educates providers on unbranded and branded product value propositions for relevant patient populations.

Cardiovascular Specialist – Health and Science Professional

• Drives sales in assigned territory
• Engages with customers both face to face and virtually
• Develops and implements effective business and territory call plans
• Effectively builds rapport and relationships with customers in both live and virtual environments
• Understands and leverages internal reports and analytics to assist with identifying and developing strategic business opportunities
• Demonstrates strong teamwork capabilities to collaborate effectively across the organization
• Completes all administrative expectations on time and compliantly

Cardiovascular Specialist, Health and Science Professional

• Execute collections follow-ups on assigned customer accounts.
• Assist in resolving billing discrepancies and customer disputes.
• Maintain accurate records of all AR activity.
• Track and document collections activity.
• Support cash application and reconciliation activities as needed.

Accounts Receivable Processor

• Serve as a go-to resource and mentor for AR processors and junior staff
• Provide guidance on complex billing, collections, and dispute scenarios
• Help reinforce accountability, responsiveness, and a customer-focused mindset
• Support project-based billing, ensuring accuracy in contracts, milestones, and invoicing
• Manage a portfolio of customer accounts, driving collections and resolution of past due balances
• Apply credit and risk guidelines to escalate potential exposure issues
• Identify process gaps and recommend improvements to billing and collections workflows
• Utilize Business Central for billing, account management, and reconciliation
• Leverage High Radius for collections activity, prioritization, and account insights
• Maintain accurate AR data and ensure proper documentation of customer interactions

Accounts Receivable Lead

• Adhere to established protocols for assessing customer accounts and identifying outstanding balances
• Reach out to customers to secure payments for both current and past-due amounts
• Notify your supervisor of any discrepancies related to payments
• Elevate any client inquiries that require further investigation or resolution
• Helps with receipt and payment inquiries for locations
• Furnish customers with copies of invoices as required
• Performs other related duties as assigned

Accounts Receivable Associate

• Oversee daily accounts receivable operations, including invoicing, collections, dispute resolution, and cash application
• Ensure timely and accurate invoice submission in compliance with customer and internal requirements
• Manage invoice submissions through customer platforms (e.g., Ariba, OpenInvoice)
• Monitor aging reports and drive resolution of past-due balances
• Review and approve invoices, credit memos, and adjustments
• Lead, coach, and develop AR team members; assign and prioritize workload
• Escalate and resolve complex customer disputes and billing issues
• Support credit management processes, including monitoring limits and account status
• Prepare and review AR aging, reconciliations, and performance reports
• Support month-end close activities and ensure AR balances are accurate
• Identify and implement process improvements to increase efficiency and reduce manual work
• Partner with Accounting, Operations, and Finance teams to resolve issues and improve workflows
• Support system enhancements, onboarding of new customers, and process standardization
• Perform ad hoc reporting, special projects, and other duties as assigned

Accounts Receivable Supervisor

• Responsible for timely and accurate billing and collections of payments from insurance carriers, agencies, and others
• Handle equipment and services provided by Providence Senior and Community Services and Home and Community Services including Home Infusion/Specialty Pharmacy/Oral Dose, Skilled Nursing Facility, Home Health, Hospice, and Home Medical Equipment

Accounts Receivable Representative

• Reconciling payment receipts against outstanding invoices for cash application
• Reconcile bank statements to general ledger
• Maintain regular contact with Collections and Financial Planning & Analysis for cash forecasting and updates
• Follow-up with external customer payment offices for status and payment resolutions

Accounts Receivable Analyst

• Analyze and interpret contracts and modifications for input into SAP.
• Prepare contract structure to ensure both bookings and billings can be processed.
• Interpret and populate pertinent data to allow for shipments to the Warfighter and other customers.
• Maintain regular contact with multiple internal partners and external agencies to solve contract discrepancies.
• Verify contracts are loaded accurately and efficiently, as well as complying with FAR regulations.
• Create and submit invoices to our external customers.
• Maintain complex contract reconciliations, working with internal and external customers when issues arise.

Analyst, Accounts Receivable

• Investigate and resolve unresolved claims (denials, underpayments, delayed payments); troubleshoot claim data and submit written appeals with supporting documentation and timely follow-up
• Verify eligibility, identify payor changes, and accurately update coordination of benefits (COB); navigate payor portals to identify correct payors
• Make outbound calls and collaborate with insurance payors and partner facility business offices for claim resolution; answer incoming calls professionally
• Identify and communicate denial trends and coding issues to support clean claim processing
• Perform account reconciliation — identify overpayments, complete refund requests, and process insurance takebacks via ERAs
• Resolve assigned worklist items with detailed account documentation; maintain daily AR log reporting to Supervisor and meet department productivity standards

• Ensure strict HIPAA-compliant confidentiality with all client-related data
• Review customer account reports and follow up to ensure any flags/concerns are notated proactively and communicated to the Customer Billing Advocate (CBA)
• Review A/R Aging Reports and follow up with insurance companies regarding expected reimbursement for outstanding claims
• Notate & document all follow up work on aging claims within A/R Aging Reports as required and documented in standard SOPs
• Meet expectations on deadlines for completion of A/R Aging Reports for each customer supported within POD
• Follow up on denials immediately and communicate any trends to CBA
• Follow up on any open A/R tickets in Salesforce as assigned by CBA
• Meet deadlines assigned for A/R work as assigned by CBA
• Utilize denial management platforms for submission of appeals, reconsideration requests, etc.
• Research specific payor billing rules as needed
• Follow up on claims submitted electronically for primary and secondary payors
• Submit corrected claims when needed
• Attend POD meetings and contribute to agenda items as designated by CBA
• Post payments or submit missing payments to posting team and maintain A/R as assigned
• File appeals to insurance and to insurance commissioner as needed
• Stay informed about Payor and Industry Billing rules
• Review & interpret payor contracts when applicable
• Measure and monitor key metrics related to work performance
• Attend customer meetings as needed with CBA
• Work to meet POD goals collectively as cohesive team
• Foster a positive work environment for colleagues

AR Specialist

• Conducting a daily review of assigned patient accounts to identify and research denied and underpaid claims
• Taking the initiative to start the follow-up process with insurance companies to communicate and resolve claims related issues
• Maintaining accurate and clear notations on patient accounts of follow-up actions taken
• Communicating recurring denials and claims processing delays on a regular basis with the Revenue Cycle Management team
• Utilizing monthly aging accounts receivable reports to follow up on unpaid claims aged over 30 days
• Responding to inquiries from insurance companies, patients, and other co-workers
• Regularly attending and participating in weekly staff meetings and continuing educational sessions as requested
• Performing additional duties as requested by the Revenue Cycle Management team

• Ensure all claims are billed to insurance companies both accurately and timely.
• Ensure accurate entry of work into designated billing system.
• Review EOB’s to ensure appropriate payment and appeal any incorrect payments.
• Obtain all necessary information from patients and providers needed for proper billing.
• Manage accounts and make appropriate phone calls to the payers for status.
• Identify accounts that require follow-up.
• Resubmit claims as needed.
• Provide records or further direction to the payers/patients as needed.
• Showing up to work promptly and daily.
• Answering incoming calls and making outbound phone calls to patients, payers, and legal offices.
• Other Job related duties as assigned

• Contact insurance payors by telephone or online regarding non-payment or short payment on outstanding claims
• Contact patient on outstanding balances, assist with payment plans and financial hardships
• Review denied claims and determine next level of action
• Resubmit corrected claims to payors for reprocessing
• Respond to insurance payor correspondence
• Work AR aging reports for payors and patients
• Print and mail claim forms to insurance payors as need
• Submit write-offs, adjustments, and refunds
• Daily processing of tasks assigned directly to you from the billing software system
• Work accounts promptly to ensure claims are processed appropriately
• Provide exceptional customer service to all internal and external customers
• Remain conscious of all policy changes and denial trends implemented by insurance payors
• Meets work standards by following production and productivity quality standards
• Perform other duties as assigned

• Oversees daily beverage operations
• Includes staff management, inventory control, and compliance with health and safety regulations
• Drives profitability
• Creates menus
• Manages budgets
• Ensures high standard service in hotel outlets, lounges, pool bars, and event spaces

Bar Manager

• Oversees daily beverage operations
• Staff management
• Inventory control
• Compliance with health and safety regulations
• Create menus
• Manage budgets
• Ensure high standard service

• Develop and implement collection strategies: Create and execute advanced collections strategies to optimize cash flow, strengthen customer relationships, and align with company financial targets.
• Manage credit risk: Establish, maintain, and approve credit limits for new and existing customers, particularly for marginal or slow-paying accounts.
• Drive process improvements: Identify inefficiencies and implement new processes and technologies, such as automation software and ERP systems, to increase efficiency and reduce the days sales outstanding (DSO).
• Contribute to financial strategy: Provide insight into customer payment behaviors and trends that can inform broader company planning and revenue-related decisions.
• Manage the AR team: Manage a team of specialists and senior specialists, providing guidance, training, and performance feedback.
• Mentor and develop staff: Foster a high-performing team by coaching and developing staff to enhance their skills and growth.
• Collaborate cross-functionally: Work closely with the sales, customer service, and legal departments to resolve complex issues related to billing, payments, and collection.
• Oversee billing and collections: Manage the entire AR cycle, including billing, cash applications, and dispute resolution, to ensure timely and accurate processing.
• Analyze financial data: Monitor AR metrics and analyze aging reports to forecast collections, identify trends, and provide insights to senior management.
• Manage month-end close: Oversee and manage the monthly AR close process, including reconciling the AR sub-ledger to the general ledger (GL).
• Ensure compliance: Adhere to and document internal controls related to billing and collections, ensuring full compliance with regulatory standards like SOX.

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