Accounts Receivable Dispute Analyst

NOV

Accounts Receivable Dispute Analyst resolving customer invoice disputes and working with cross-functional teams to improve billing processes. Ensuring timely payment and minimizing outstanding receivables.

Posted 7/10/2026full-timeHouston • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Accounts Receivable and Dispute Resolution, with strong analytical skills to identify trends and recommend process improvements. Proficient in ERP systems and Microsoft Excel for effective data analysis and reporting.

Highest-signal resume keywords

Accounts Receivable ManagementDispute ResolutionERP Systems (Oracle, JD Edwards)Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP)Analytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dispute ResolutionAccounts Receivable ManagementBilling Discrepancy AnalysisData AnalysisKPI ReportingRoot-Cause AnalysisCredit ManagementDeduction ManagementOrder-to-Cash (O2C) ProcessesFinancial Reporting

Soft Skills

Excellent CommunicationNegotiation SkillsConflict ResolutionCustomer-Focused MindsetTime Management

Tools & Technologies

ERP SystemsDispute Management ToolsMicrosoft Excel

Industry Keywords

Accounting PrinciplesCollections PracticesBilling ProcessesService-Level Agreements (SLAs)Fast-Paced Environment

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Assist with investigation and resolution customer payment disputes related to invoices, pricing, deductions, short payments, returns, credits, and billing discrepancies.
Review supporting documentation, contracts, purchase orders, shipping records, and customer correspondence to determine dispute validity.
Collaborate with internal departments, including A/R collectors, sales, customer service, operations, finance to gather information, resolve issues, and identify root causes.
Maintain accurate records of disputes, resolutions, and account activity in ERP systems and dispute management tools.
Monitor dispute aging and prioritize cases to meet established service-level agreements (SLAs).
Communicate professionally with internal and external customers regarding dispute status, required documentation, and resolution outcomes.
Analyze dispute trends and identify recurring issues affecting billing and collection process.
Prepare reports and metrics on dispute volume, resolution times, aging, and root causes.
Support month-end closing activities by ensuring dispute-related transactions are accurately recorded.
Recommend process improvements to reduce future disputes and improve collection efficiency.
Assist collections teams in resolving payment delays associated with disputed invoices.

Requirements

What you’ll need

Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
2–5 years of experience in Accounts Receivable, Collections, Credit, Billing, or Dispute Resolution.
Knowledge of accounting principles and accounts receivable processes.
Experience with ERP systems such as Oracle, JD Edwards.
Proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, and data analysis.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Customer-focused mindset with strong negotiation and conflict-resolution abilities.
Preferred Skills: Experience with deduction management and dispute resolution platforms.
Understanding of order-to-cash (O2C) processes.
Knowledge of credit and collections practices.
Familiarity with KPI reporting and root-cause analysis methodologies.

Benefits

Comp & perks

Primarily office with some remote work.
Frequent interaction with customers and cross-functional teams.
May require occasional overtime during month-end or quarter-end close periods.