FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Accounts Receivable Dispute Analyst
NOVAccounts Receivable Dispute Analyst resolving customer invoice disputes and working with cross-functional teams to improve billing processes. Ensuring timely payment and minimizing outstanding receivables.
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Assist with investigation and resolution customer payment disputes related to invoices, pricing, deductions, short payments, returns, credits, and billing discrepancies.
- Review supporting documentation, contracts, purchase orders, shipping records, and customer correspondence to determine dispute validity.
- Collaborate with internal departments, including A/R collectors, sales, customer service, operations, finance to gather information, resolve issues, and identify root causes.
- Maintain accurate records of disputes, resolutions, and account activity in ERP systems and dispute management tools.
- Monitor dispute aging and prioritize cases to meet established service-level agreements (SLAs).
- Communicate professionally with internal and external customers regarding dispute status, required documentation, and resolution outcomes.
- Analyze dispute trends and identify recurring issues affecting billing and collection process.
- Prepare reports and metrics on dispute volume, resolution times, aging, and root causes.
- Support month-end closing activities by ensuring dispute-related transactions are accurately recorded.
- Recommend process improvements to reduce future disputes and improve collection efficiency.
- Assist collections teams in resolving payment delays associated with disputed invoices.
Requirements
What you’ll need- Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
- 2–5 years of experience in Accounts Receivable, Collections, Credit, Billing, or Dispute Resolution.
- Knowledge of accounting principles and accounts receivable processes.
- Experience with ERP systems such as Oracle, JD Edwards.
- Proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, and data analysis.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Customer-focused mindset with strong negotiation and conflict-resolution abilities.
- Preferred Skills: Experience with deduction management and dispute resolution platforms.
- Understanding of order-to-cash (O2C) processes.
- Knowledge of credit and collections practices.
- Familiarity with KPI reporting and root-cause analysis methodologies.
Benefits
Comp & perks- Primarily office with some remote work.
- Frequent interaction with customers and cross-functional teams.
- May require occasional overtime during month-end or quarter-end close periods.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Dispute ResolutionAccounts Receivable ManagementBilling Discrepancy AnalysisData AnalysisKPI ReportingRoot-Cause AnalysisCredit ManagementDeduction ManagementOrder-to-Cash (O2C) ProcessesFinancial Reporting
Soft Skills
Excellent CommunicationNegotiation SkillsConflict ResolutionCustomer-Focused MindsetTime Management