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Accounts Receivable Collections Lead
SupplyLogicAccount Receivable/Collections Lead resolving complex billing disputes for SupplyLogic. Overseeing AR performance and improving processes through cross-functional collaboration.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the full lifecycle of accounts receivable disputes, including root cause analysis and process improvement, while leading a team and ensuring compliance with policies and controls.
Highest-signal resume keywords
Accounts Receivable ManagementDispute ResolutionCross-Functional CollaborationAdvanced Excel SkillsTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts ReceivableCollections ManagementCredit ManagementProcess ImprovementRoot Cause Analysis
Soft Skills
Excellent CommunicationCoachingNegotiation
Tools & Technologies
ERP SystemsDispute Tracking ToolsGaviti
Industry Keywords
Audit SupportCompliancePolicy DevelopmentMetrics Reporting
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Dispute Resolution: Own the full lifecycle of complex AR disputes (pricing, freight/commission, invoice accuracy, contract terms) — from intake through root-cause investigation, cross-functional resolution, and customer close-out.
- Root Cause & Process Improvement: Partner with Sourcing, Commercial Teams, IT, and Supply Chain Ops to identify systemic causes of recurring disputes and design/implement process or system fixes that prevent recurrence.
- Collections Management: Drive timely customer payment against terms; ensure any disputed amounts are flagged and documented by the customer within agreed timelines rather than silently aging past due.
- Cross-Functional Liaison: Serve as the primary AR point of contact for internal stakeholders (Commercial, Sourcing, IT) and external customer finance/AP contacts on escalated items.
- Team Leadership: Lead and develop AR/Collections team members, including workload prioritization, coaching on dispute handling, and performance management.
- Reporting & Metrics: Maintain AR aging, DSO, dispute-aging, and root-cause trend reporting for Controller/CFO review; flag emerging risk to cash flow or covenant-relevant metrics.
- Policy & Controls: Help formalize dispute-handling and collections policies/SLAs (with customers and internally) to standardize timely notification and resolution expectations.
- Audit & Compliance Support: Support external audit, internal controls, and any litigation-related discovery requests requiring AR transaction detail or dispute documentation.
Requirements
What you’ll need- 5+ years in accounts receivable, collections, or credit management, including direct experience resolving complex commercial disputes.
- Prior experience managing or leading at least one direct report.
- Strong cross-functional collaboration skills; comfortable driving resolution with stakeholders outside Finance (Sourcing, Commercial, IT, Ops).
- Advanced Excel skills; experience with ERP/AR systems and dispute or case-tracking tools (Gaviti).
- Excellent written and verbal communication for both internal escalation and external customer-facing negotiation.
- Demonstrated ability to design or improve a process (not just execute within existing ones).
Benefits
Comp & perks- Health insurance
- Paid time off