Accounts Receivable Lead

Pape-Dawson

Accounts Receivable Team Lead managing A/R and Collections at Pape-Dawson. Leading a team in a project-based environment with a focus on reducing past-due balances and improving cash flow.

Posted 7/9/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead day-to-day A/R and collections activities, with a focus on reducing past-due balances and improving cash flow
Review A/R aging regularly and help prioritize collection efforts, including 31+, 61+, 90+, and high-risk accounts
Support and maintain a disciplined follow-up cadence for past-due invoices
Help prepare, monitor, and manage key A/R reporting, including aging trends, Top 50 past-due accounts, collection notes, dispute status, and escalation items
Partner with customers’ Accounts Payable contacts to resolve payment delays, missing invoices, portal issues, disputes, short pays, and payment status questions
Ensure collection notes are clear, timely, consistent, and actionable
Identify accounts requiring escalation and partner with leadership on the appropriate next steps
Work closely with Billing, Project Set Up, Cash Applications, and Operations to identify and resolve issues that delay payment
Partner with Project Managers to obtain needed project information, customer contacts, approval status, billing backup, dispute resolution, or collection support
Help ensure A/R becomes a regular and professional part of customer and project conversations
Assist with customer account research, invoice questions, payment application issues, and process gaps
Support acquisition integrations by helping bring new customer A/R processes, contacts, and balances into the standard Shared Services model
Provide daily support, coaching, and guidance to A/R team members
Help assign work, monitor progress, and ensure follow-up is completed timely
Serve as a point of escalation for complex customer or internal issues
Promote accountability, consistency, and professionalism across the A/R process
Help train team members on collections best practices, system usage, customer communication, documentation standards, and escalation expectations
Support a collaborative team culture focused on service, ownership, problem-solving, and continuous improvement
Identify recurring issues that slow down collections, such as missing contacts, billing disputes, portal requirements, unapplied cash, invoice delivery issues, or unclear ownership
Recommend and help implement process improvements across A/R and the broader Order-to-Cash cycle
Support the development of standard work, procedures, templates, and reporting tools
Assist leadership with A/R metrics, trend analysis, and status updates
Help strengthen controls, visibility, accountability, and consistency within the A/R function

Requirements

What you’ll need

5+ years of Accounts Receivable, Collections, Order-to-Cash, or Shared Services experience
2+ years leadership experience in Accounts Receivable, Collections, Order-to-Cash, or Shared Services
Strong working knowledge of A/R aging, collections, customer account reconciliation, dispute resolution, and payment follow-up
Experience communicating with customers regarding past-due balances, invoice status, payment timing, and account issues
Ability to work professionally with internal teams, including Operations, Project Managers, Billing, Cash Applications, and Finance leadership
Strong Excel skills (formulas, functions, v and x lookup and pivot tables) and comfort working with reports, aging schedules, and customer account details
Excellent verbal and written communication skills
Strong attention to detail, follow-through, and organizational skills
Ability to prioritize competing deadlines and work with a sense of urgency
Demonstrated ability to lead, coach, or mentor others
Preferred Experience in professional services, engineering, architecture, construction, consulting, or project-based environment
Experience with Deltek Vantagepoint or another project-based ERP system
Broader Order-to-Cash experience, including exposure to Billing, Cash Applications, Project Set Up, customer master data, or acquisition integrations
Familiarity with customer portals, lien-sensitive collections environments and tracking of lien deadlines along with documentation requirements

Benefits

Comp & perks

World-class benefits
Commitment to overall wellbeing
Career opportunities in a company culture that values personal growth and professional excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Accounts ReceivableCollectionsOrder-to-CashCustomer Account ReconciliationPayment Follow-UpAging SchedulesTrend AnalysisProcess ImprovementReporting ToolsProject-Based ERP Systems

Soft Skills

Verbal CommunicationWritten CommunicationAttention to DetailOrganizational SkillsCoaching