Zurich Insurance

Insurance

• Help customers understand our travel insurance offerings.
• Take a consultative sales approach, listening to customers and recommending insurance products.
• Answer incoming calls, delivering top-notch service.
• Solve problems creatively and document interactions with precision and professionalism.
• Collaborate with leadership and teammates to continuously build skills.
• Maintain knowledge of our insurance products and services.

Travel Insurance Sales Professional

Analyst

• Velar por el cumplimiento de la estrategia de la Compañía para la atención y definición de siniestros del ramo automóviles
• Realizar análisis técnico, gestión y definición de siniestros para el ramo de automóviles
• Atención a Tomadores, Brokers, Asegurados o Reclamantes de los productos a cargo
• Gestión de reservas, seguimiento y verificación de controles dispuestos por políticas de la Compañía
• Garantizar el cumplimiento de las metas diarias de atención, seguimiento y definición, con estándares de calidad y servicio
• Participar activamente en la elaboración de informes y comités de los negocios a cargo
• Estructurar y dar respuesta formal, clara y completa a los requerimientos que le sean asignados

Analista de Indemnizaciones

Support Engineer

• act as a key point of contact for users requiring deskside support
• provide hands on technical resolution for a wide range of hardware and software issues
• support moves, changes and service requests
• take ownership of your own tickets throughout their lifecycle
• prioritise workload effectively to ensure service level agreements are consistently achieved
• proactively manage ticket queue, keeping tickets up to date, monitoring SLAs
• maintain clear and regular communication with users
• ensure all incidents are documented in Incident Management System
• handle high priority and high impact incidents with care and professionalism
• work closely with Operations Manager for service delivery issues
• suggest service improvements and support implementation of changes to enhance user experience

IT Support Technician

Product Specialist

• Lead the development and implementation of underwriting solutions for Specialty, Commercial Property and Casualty Lines of Business
• Identify market standard product opportunities
• Maintain and promote existing strategic partnerships
• Advise the Business Unit and Underwriters in responding to coverage requests
• Promote a consistent approach to coverage
• Structure new endorsements and manage the endorsement library
• Support underwriting strategy and product development
• Participate in compliance-related queries
• Lead product refreshes

Claims Specialist

• Manage moderate to low commercial liability claims involving toxic torts, latent injuries, and class action litigation including complex coverage and litigated issues
• Provide technical claims service on mostly litigated matters of moderate to high-severity and complexity
• Identify and mitigate risks, and deliver valuable industry insights
• Retention and management of counsel and other vendors
• Collaboration with internal and external contacts, including underwriters, customers, and brokers
• Negotiation and claim resolution
• Management of all communications and reporting associated during the life of a claim

Mass Litigation Claims Specialist II

Financial Planning and Analysis

• Assists in the development and implementation of efficient and effective financial control frameworks
• Supports other team members in the implementation of local or Group-wide financial risk assessments
• Assists with financial risk and control assessments on a local or Group-level basis
• Actively supports Group SOX Policy and Controls project management, PMO
• Performs quality assurance reviews to ensure high-quality risk and control execution

Financial Control Analyst

Human Resources

• Administer all HR processes (e.g., onboarding, internal transfers, offboarding, data changes)
• Ensure their timely and accurate execution and prepare all related documents such as employment contracts, amendments, and agreements
• Draft and review employment and interim references as well as employment confirmations
• Support the team with ad hoc tasks as needed
• Optimize HR processes and ensure they comply with client requirements and legal regulations
• Work closely with various internal and external stakeholders to ensure smooth execution of HR processes

Temporary HR Services Professional, 80–100%

Communications

• Apoyar el lanzamiento y la gestión continua del canal de TikTok, asegurando contenido relevante y creativo.
• Coordinar actividades de prensa, incluyendo la gestión de notas y espacios en medios free press así como los informes de data para el CEO.
• Monitorear medios y entregar reportes periódicos al grupo y al CEO.
• Gestionar el plan de embajadores interno Zurich soportando la estrategia de HR
• Soportar la toma de fotografías para nuevos ingresos Zurich, así como desarrollo de on boardings del área.

Practicante de Comunicaciones

Compliance

• Assist in regulatory monitoring, including tracking project progress, managing official correspondence, and monitoring new laws and regulations
• Maintain, update and approve Compliance policies and manuals
• Monitor and manage Anti-Money Laundering (AML) matters with the Zurich Group
• Contribute to improvements in internal Compliance processes (Integrated Internal Controls Methodology)
• Support Zurich Group requests related to the Compliance area (CRA, Annual Compliance Plan, Advice Reports, etc.)
• Support the Ethics and Integrity Program and its initiatives, including related-party analysis and related topics
• Promote the use of the Whistleblowing Channel (policy, processes, systems and communications)
• Operate and update internal Compliance control tools
• Perform control testing for the area according to the company's methodology
• Support the Compliance department leadership with reports and management reporting

Compliance Analyst I

• Provide assistance in implementing and executing on the organizational unit’s Assurance obligations under the Zurich Compliance Program
• Assist the Assurance team in supporting business management in the identification and management of Compliance Risks
• Plan, execute and report outcomes of assurance activities of moderate complexity and support delivery of more complex monitoring activities
• Develop creative, sustainable recommendations to support business management’s implementation of appropriate, risk-based internal controls
• Prepare adequate reporting materials for governance committees and business management as directed by the Team Lead
• Build relationships, and coordinate with, other Assurance Providers across the three lines of defense
• Contribute to the development of the cooperation and relationship building with other Assurance Providers to deliver truly integrated assurance
• Provide relevant input to the Compliance Risk assessment
• Contribute to the prioritization and development of a risk-based compliance (assurance) plan
• Suggest plan changes when perceived to be necessary
• Assist in preparing adequate reporting regarding progress against assurance plan, significant results, and bring to the attention of team lead escalation of overdue issues
• Make recommendations to further increase the effectiveness of the assurance section of the Zurich Compliance Program applying to the organizational unit

Compliance Assurance Consultant

• Perform complex finance operations tasks for bankrupt accounts
• Organize and direct the Zurich North American Bankruptcy Action Teams
• Monitor bankruptcy matters and file bankruptcy Proof of Claims
• Work with internal and external attorneys and third-party vendors
• Review legal documents and participate in Bankruptcy Action Teams
• Create payment and financial analyses, bad debt reserving and reporting
• Prepare account receivables statements and payment applications for collateral

Bankruptcy Analyst

Underwriter

• Leverage analytical mindset and relationship-building skills in Underwriting Training Program
• Evaluate risks for large and multinational companies
• Negotiate and determine the prices and terms to cover various risks

Underwriting Trainee

Actuary

• Lead team in providing professional actuarial services to management and business partners
• Perform complex statistical analyses and develop complex models or programs
• Manage the flow and quality of relevant actuarial data

Valuation Actuary Lead – Appointed Actuary

• Subject matter expertise, in-depth and proven knowledge of SAM operations and competencies, with ability to apply and advise on complex software licensing topics and produce ELPs specifically for SAP.
• Understands SAP licensing concepts, indirect usage rules and product use rights.
• Navigating and leveraging the SAP4Me, SAP System Measurement Tools - LAW, USSM, self-declaration metrics.
• Provide transparency of costs for SW contracts and assure fair allocation of charges to BUs and Service owners based on software usage.
• Negotiate successfully across the organization and with external suppliers/vendors in a constructive and collaborative manner.
• Maintains stakeholder community and enables information sharing environment.
• Proactively identify and drive initiatives to achieve SW related savings, mitigate compliance risks, develop best practices and processes, to continuously improve software asset management service and to ensure compliance with budget and contractual requirements.
• Identify necessary changes and play key role in the complex software contract negotiations, manage demand and contract updates, liaise with external vendors, legal, contract and sourcing teams.
• Support day-to-day activities of the global SAM team

Software Asset Management Specialist – SAP

• Analyze risk exposures by reviewing risk controls, loss history, and financial condition
• Assist underwriters by evaluating and recommending inputs related to policy rating and pricing
• Track contingencies, issue binders and endorsements, coordinating with internal service units
• Engage with brokers, agents, and customers, conducting planned interactions and on-site visits
• Build strong working relationships across internal teams and with broker partners
• Support and mentor team members by providing coaching and problem-solving assistance.