ZOLL Medical Corporation

Customer Support

• Manage advanced troubleshooting for assigned ZOLL enterprise products, using analytical skills to identify root causes of technical issues.
• Handle complex technical issues independently, escalating only critical or unresolved problems to senior team members or CSO teams.
• Collaborate with other CSO teams or departments to address technical issues that span across multiple products or systems.
• Contribute to the knowledge base, creating and updating articles with solutions to complex technical problems.
• Identify technical trends through customer case analysis, proposing preventative support initiatives to reduce recurring issues.
• Optimize hybrid meeting structures and remote team productivity guidelines, using virtual collaboration tools.

Technical Product Support Specialist II

Full-stack Engineer

• Designs, develops, documents, and maintains software to support development of ZOLL products
• Develops, documents, and maintains high quality software designs, source code, and unit tests
• Performs software integration activities for integrating software to software or hardware subsystems
• Develops, documents, and executes software unit verification procedures
• Participates in and supports the development of software verification protocols
• Reports own progress towards performance and schedule objectives
• Stays current with software engineering trends and technologies

Software Engineer II

Product Marketing

• Support development of annual sales and national accounts meeting strategies, messaging, collateral, and training effort to ensure effective pull-through of the content.
• Partner and/or lead cross-functional teams to coordinate efforts on company initiatives and product launches.
• Analyze market opportunities and support the development of strategies to create compelling value propositions and competitive positioning.
• Develop and execute marketing strategies and tactical plans for managed markets, payers and reimbursement decision-makers to expand use, access, and coverage of LifeVest.
• Actively support the domestic selling and reimbursement efforts, including close collaboration with the field sales force and national accounts.
• Collaborate with marketing, cross-functional partners, and vendors to develop comprehensive marketing collateral with appropriate messaging and evidence for target audiences including payer medical directors, health care providers, payer contracting specialists and other reimbursement decision-makers.
• Translate product features, benefits, and clinical evidence into value propositions tailored for payers, health systems and managed care organizations that align with market opportunities and clinician adoption.
• Ensure consistency and alignment between HCP, patient, payer, and health system-facing value narratives.
• Develop and maintain LifeVest patient journey mapping, identifying opportunities to improve experience, engagement, and outcomes.
• Translate patient insights into actionable recommendations for marketing strategies
• Develop patient education and engagement materials that clearly communicate benefits, outcomes, and experience in an accessible and compliant manner
• Support partnerships with health systems focused on patient engagement, adherence, and outcomes improvement.

Product Marketing Manager, Managed Markets

Manager

• Lead and coordinate intake, triage, and delivery for undefined or cross-functional IT initiatives.
• Serve as a primary liaison between business stakeholders and Global IT delivery and operations teams.
• Apply ITIL-based service delivery practices to support incident, change, problem, and service request processes.
• Drive continual service improvement by identifying trends, bottlenecks, and opportunities across both Project LITE initiatives and operational services.

Manager, Service Delivery Management

Implementation Specialist

• Coordinate post-sale customer education and training initiatives
• Act as the clinical and technical expert for the ZOLL hospital product line
• Collaborate with the Territory Manager throughout the sales process
• Build long lasting customer relationships and encourage ongoing utilization of ZOLL hospital products
• Conduct educational offerings including orientation, formal continuing education and in-services
• Serve as a resource to staff of all levels and provide training/education
• Participate in leadership of quality Improvement processes and protocol changes

Clinical Implementation Specialist, Hospital

Outside Sales

• Field based position to train and motivate new and tenured Territory Managers to meet and exceed their segment plans.
• Spend 2-3 full days in the TM's territory, coaching and counseling to areas which need development.
• Collaborate with RM’s to identify and coach to areas of opportunity.
• Work collaboratively with Regional Managers to onboard and train new TMs/ATMs in the most effective way possible.
• Train and assist TMs/ATMs to execute POA’s as well as other marketing and sales initiatives.
• Regularly conduct weekly scheduled field visits with TMs/ATMs that coach to achieving objectives set by their RM and AD.
• Provide verbal and written follow-up and observation reports that highlight and address TMs/ATMs strengths and areas for improvement or development.

Field Sales Training Specialist – South Central US

Marketing

• Lead and deliver regional marketing strategies, programs, and tactics aligned to ZOLL’s Public Safety growth objectives across Eastern Europe and the Middle East.
• Act as the primary marketing partner to ZOLL Territory Managers, supporting distributor‑led sales models and enabling effective local market execution.
• Build, influence, and manage marketing collaboration with distributor partners, ensuring consistency, quality, and measurable impact.
• Plan, execute, and optimise channel marketing programs and promotions to accelerate AED market penetration and public adoption.
• Drive lead generation campaigns to support sales objectives, including the creation of promotional materials such as flyers, newsletters, direct mail, and email campaigns—often within tight timelines.
• Coordinate the development and localisation of marketing assets including sales tools, literature, presentations, translations, website content, social media activity, and publicity materials.
• Support and manage marketing activity around tradeshows, congresses, and events, working cross‑functionally with sales and global marketing teams.
• Monitor, measure, and report on distributor marketing performance, providing insights, analytics, and recommendations for continuous improvement.
• Track regional market trends, competitive activity, and customer insights to identify opportunities and inform marketing priorities.
• Manage the regional marketing budget responsibly to maximise brand impact and return on investment.

EMEA Marketing Manager – Public Safety

Account Manager

• Meet territory sales goals
• Lead generation and development including prospecting and closing deals
• Attend trade shows and networking events to generate leads

Territory Manager – Hospital

IT Support

• Responsible for the installation of ZOLL's Emergency Medical Services (EMS) and Fire Service RescueNet suite of software on client/internal systems
• Troubleshooting issues on customer/internal systems
• Creation and verification of hardware requirements
• Execution of process to ensure a successful installation of the RescueNet products
• Scopes, schedules, and plans the installation of software, working closely with the Implementation team and client's IT team
• Drives consistency throughout the scoping and installation process to ensure readiness for training

IT Engineer, Associate

• Execute marketing initiatives that drive adoption, retention, and growth of ZOLL’s EMS software solutions
• Develop and support marketing strategies, product positioning, and go-to-market activities
• Create and maintain product guides, sales tools, presentations, digital content, and marketing collaterals
• Partner with Sales and Marketing teams to ensure effective delivery of marketing programs
• Provide guidance and support to field teams and internal stakeholders

Marketing Manager, EMS Software

Administration

• Increase levels of revenue attainment
• Visit ZOLL customers and accounts in the field
• Collaborate with healthcare providers
• Manage follow-up processes with other departments
• Educate hospital and office staff on medical device order requirements
• Responsible for improved claims billing yield

Coordinator of Patient Administration

• Responsible for selling non-invasive wearable cardiac defibrillator systems and other ZOLL products
• Support activities to promote consistent use (local medical education programs, tradeshows, clinical symposiums and conferences)
• Provide customers with relevant clinical data that supports the risk of sudden cardiac death
• Responsible for achieving assigned sales objectives
• Maintain database of accounts; prepare and submit reports
• Attend key medical education programs, exhibits and conventions
• Communicate openly and share information with others
• Analyze and report on trends within your territory

Area Manager

Cloud Engineer

• Lead, mentor, and develop a team of cloud engineers, providing technical guidance, career development, and performance management
• Foster a culture of knowledge-sharing, collaboration, and engineering excellence within the team
• Partner with our Cloud Architect to design and implement scalable, cost-effective, and secure cloud solutions in AWS, with integration into GCP
• Oversee infrastructure as code (IaC) practices (e.g., Terraform, CloudFormation) and CI/CD pipelines using TeamCity and Artifactory for consistent, repeatable deployments
• Define and enforce software development lifecycle (SDLC) and DevOps best practices, ensuring consistency, quality, and reliability across development, testing, and production environments
• Implement and enforce cloud governance, compliance, and security best practices, including adoption of policy-as-code frameworks
• Drive observability, monitoring, and cost-optimization efforts to ensure high availability and efficient use of cloud resources
• Collaborate with Data Reliability Engineering and data vendors to maintain robust, compliant, and resilient data platforms
• Partner with CloudOps and DevOps teams to ensure streamlined operations and alignment across environments
• Disaster Recovery & Business Continuity: Partner with DRE and data vendors to ensure cloud environments are designed with high availability, disaster recovery, and resiliency in mind; validate RTOs and RPOs through testing
• Partner with the leadership to anticipate future scaling needs, guide infrastructure capacity planning, and align cloud roadmaps with business objectives
• Collaborate with the leadership to manage cloud vendor relationships, optimize cloud spend, and implement cost-control mechanisms such as reserved instances and savings plans
• Work with our Cloud Architect to define, champion, and enforce engineering standards, reusable patterns, and architectural guidelines for cloud deployments
• Communicate the project-related tasks, such as plans, timelines, requirements, etc. between different teams
• Assist in the coordination and prioritization of change requests
• Own and manage the release calendar across applications and environments
• Coordinate cross-functional release activities including scheduling, approvals, and deployment readiness
• Conduct Release Readiness Reviews, Milestone Reviews, and Go/No-Go reviews with stakeholders
• Provide release status updates and reporting to leadership and key stakeholders
• Continuously refine and improve the release management process to minimize risk and increase velocity.

Manager, Cloud Engineering

• Field based position responsible for increased levels of revenue attainment and resolution of cases involving continuing provision of ZOLL products/services with physicians, other healthcare professionals and support staff.
• Visit ZOLL customers and accounts in the field to ensure continuity of provision of ZOLL’s medical devices for clinically appropriate cases.
• Determine independently and work collaboratively with office staff/healthcare provider to bring patient’s case to the staff’s attention as appropriate.
• Prioritize competing objectives (patient’s plan of care, any potential transition of care, reorder documentation and possible end of use) based on independent clinical acumen and knowledge of ZOLL’s medical devices to determine the best path forward for patient’s care and advise providers or their staff accordingly.
• Utilize individualized analysis and the Plan of Care, proactively, to make provider’s or their staff aware of patient’s next level of care and how ZOLL’s medical devices may play a role.
• Collaborate with ZOLL TM/RM to ensure that a patient within a geography is receiving the appropriate level of service with regard to ZOLL’s medical devices with minimal disruption.
• Manage the follow-up process by working with other departments, such as National Accounts, as they work closely with payers to drive efficiencies within the payer’s environment.
• Maintain working knowledge of potential clinical and other value propositions based on ZOLL products and services.
• Ensure timely processing of required documentation to prevent delays in the appropriate provision of services and products and reduce risk to recurring revenue streams.
• Develop and maintain full working knowledge of a significant volume of specific and highly varied payor requirements and ensure compliance with such requirements in order to increase realization of reimbursement payments to the company.
• Provide ongoing education and training to hospital and office staff on medical device order requirements and workflows to achieve operational efficiencies.
• Responsible for improved claims billing yield within a defined geography consisting of assigned accounts, including eligibility for potential bonus incentive opportunities based on same.
• Assist with departmental projects and special tasks when assigned (e.g., Pilot Teams).

• Provide leadership and oversight to Contract Management staff, including direct supervision, performance management, and development of team members supporting commercial contracting workflows
• Partner with Strategic Account Team and additional Commercial Teams as needed
• Lead development, review, and execution of enterprise-level customer agreements
• Own amendment workflows including product updates, pricing adjustments, and term changes across multi-location agreements
• Ensure alignment of amended agreements across all remaining future opportunities tied to an active agreement term
• Maintain contract integrity across Salesforce and related contract management systems
• Enable agreement alignment to support accurate forecasting, billing, and revenue recognition processes
• Serve as liaison to Legal, Compliance, Finance, and IT Risk Management Teams
• Provide guidance to Commercial stakeholders on contracting processes and amendment best practices
• Present contract information and process recommendations to relevant stakeholders and commercial leadership
• Identify workflow gaps in amendment or renewal processes and collaborate cross-functionally to implement scalable solutions
• Support CPT contract standardization and migration to updated agreement versions
• Demonstrate strong project management skills and leadership in process improvement initiatives
• Partner directly with customers onsite and remotely, as needed, to support complex agreement development, amendment alignment, and resolution of contracting-related barriers to commercial execution.

Technical Product Support Specialist II

Software Engineer II

Product Marketing Manager, Managed Markets

Manager, Service Delivery Management

Clinical Implementation Specialist, Hospital

Field Sales Training Specialist – South Central US

EMEA Marketing Manager – Public Safety

Territory Manager – Hospital

IT Engineer, Associate

Marketing Manager, EMS Software

Coordinator of Patient Administration

Area Manager

Manager, Cloud Engineering

Coordinator of Patient Administration

Senior Contract Manager