ZipRecruiter

Sales Engineer

• The Sales Engineer, as a Product Strategist, acts as a force multiplier for sales
• Work as a strategic partner with assigned Enterprise sales teams throughout the client lifecycle to accelerate sales revenue growth
• Focus on key prospective and spending accounts to help shape account and deal strategy
• Improve product adoption across portfolios
• Accelerate the success of key initiatives
• Provides the product expertise, strategic insight, and analytical rigor needed to help clients scale effectively and deliver exceptional outcomes
• Craft and deliver a clear, compelling narrative that supports the business strategy
• Pivot effectively when conversations go off course, redirecting toward outcomes that support long-term business goals

Account Manager

• Establish, maintain, and grow relationships with the world's largest Enterprise job advertising agencies.
• Conduct a comprehensive analysis of agency accounts, understanding key contacts, organization structure, initiatives, budget cycles, and historical and projected performance.
• Build strong relationships with agency decision-makers, including account executives, account managers, and directors.
• Develop and execute strategic plans to manage and grow agency relationships.

Agency Relationship Manager

Solutions Engineer

• Act as the primary administrator and subject matter expert for our GTM tech stack such as Glean, ZoomInfo, LinkedIn Sales Navigator, and Lightcast, ensuring these tools drive quantifiable ROI.
• Identify bottlenecks in the sales process and build automated solutions into existing or new workflows to increase GTM velocity.
• Lead the charge in implementing and driving the adoption of AI tools within our revenue teams to optimize performance and efficiency.
• Manage and optimize lead enrichment processes and drive pipeline solutions to ensure our sales teams are working with high-quality, actionable data.
• Lead projects and build consensus with stakeholders to make data-driven decisions on growth strategy, ROI analysis, and operational optimizations.
• Develop new metrics and dashboards to identify trends, capitalize on operational improvement opportunities, and prove the impact of our tech investments.

Senior Revenue Operations, AI Strategy & Solutions Architect

Revenue Operations

Senior Revenue Operations Business Analyst

Product Specialist

• Support our front-line, customer-facing and partner-facing teams (Sales, Customer Success, Business Development, Partner Management) with technical issues and product support
• Cultivate expert-level knowledge of ZipRecruiter’s products and services
• Field questions and respond to technical customer issues raised by front-line teams across the company, solving what you can and escalating to appropriate teams as needed
• Develop an understanding of ZipRecruiter's 3rd party software integrations, including how to set up, troubleshoot, and resolve issues.
• Create training documentation for support teams
• Present product, technology, and process updates to technical and nontechnical audiences
• Track common issues and recommend product solutions
• Investigate bugs (including writing SQL queries, reviewing logs, reviewing tracking information) and present theories and supporting data to appropriate teams
• Assist with research or labeling of data sets to inform machine learning model evaluation
• Assist with strategic projects aligned to top company priorities
• Take an active role in ensuring a high quality job seeker experience, starting with the job content we present

Technical Product Specialist

• Exercise independent judgment and knowledge of multiple processes to manage sales team requests, and resolve commission disputes submitted by Sales department members across multiple lines of business
• Collect and organize information from various sources to implement new policies and processes
• Exercise discretion in communicating and presenting recommended business process improvements and solutions and decision-making rationale in team and stakeholder meetings
• Audit sales and service transactions to ensure rules of engagement were followed and proper commission amount is set to be paid
• Interpret complex rules of engagement to resolve account ownership and sales attainment disputes
• Document and communicate when interactions with customers fall below our company standards.
• Educate and Inform the Sales team on current processes and collect feedback for future improvements
• Regularly create, update and publish process documentation for sales
• Participate in projects to improve efficiency and revenue generation for the Sales, CS, and Operations departments.
• Make recommendations on rules of engagement adjustments to optimize revenue for the business
• Provide additional support as needed to improve employee utilization and performance

Revenue Operations Specialist

Sales

• Drive Enterprise Expansion: Relentlessly pursue wallet-share growth within a sophisticated client base, shifting the conversation from transactional spend to long-term strategic partnerships.
• Execute Strategic Stewardship: Help craft and own the segment strategy, acting as the primary executive face of ZipRecruiter for top-tier clients.
• Leader of Leaders: Coach and develop high-performing managers and elite sellers, fostering a culture of elite performance and career development.
• Sophisticated Deal Architecture: Oversee the navigation of multi-layered procurement, legal, and technical integrations where performance advertising is the core solution.
• Operational Excellence: Design and implement the Enterprise playbook, including refined processes for account mapping, lifecycle management, and proactive churn mitigation.
• Cross-Functional Synergy: Partner with Product, Engineering, and Marketing to ensure the "Enterprise Voice" influences the product roadmap and evolves with market speed.

Director, Enterprise Sales

• Work closely with Enterprise Account Executives who focus on prospecting and partnering with the nation’s largest clients as well as work closely with Customer Success Manager and Product Specialist
• Renew and grow a book of business quarter over quarter
• Close upsell opportunities consistently at or above quota level
• Proactively manage a set list of accounts, provide best-in-class support and identify upsell opportunities
• On board new clients, train users and serve as the main point of contact post sale
• Conduct face-to-face visits and live product demonstrations over the phone
• Analyze and present monthly analytics reports
• Provide appropriate product suggestions on a client-by-client basis
• Maintain a high daily volume of activity to help nurture relationships and become a trusted advisor
• Optimize campaign bids, budgets, segmentation and overall performance
• Travel required -25% minimum. Current expectation of 9 client visits quarterly

Sales Engineer

Agency Relationship Manager

Senior Revenue Operations, AI Strategy & Solutions Architect

Senior Revenue Operations, AI Strategy & Solutions Architect

Senior Revenue Operations Business Analyst

Technical Product Specialist

Revenue Operations Specialist

Director, Enterprise Sales

Enterprise Account Manager