Zen Educate

Revenue Operations

• Increase the leverage and efficacy of the ZEUS Growth and Account Management teams
• Design and configure key growth systems
• Project manage new process and system implementations
• Automate time-consuming manual processes
• Deliver Dashboarding & Analytics for decision-making support
• Evaluate the tech stack and make investment recommendations
• Build out a robust Sales Enablement and Growth Onboarding curriculum

Senior Revenue Operations Associate

Financial Planning and Analysis

• Own the US revenue cycle process for partner schools
• Analyze billing data to identify trends and issues
• Collaborate with Account Managers to resolve financial disputes
• Optimize the Order-to-Cash cycle for efficiency
• Manage inquiries regarding billing issues with a customer-focused approach

Finance Operations Specialist

Account Manager

• Managing and growing a portfolio of US school partnerships:
• -Generating an increasing number of paraprofessional and teacher roles that Zen will staff over time for each district and charter school.
• -Upselling Zen products and services.
• -Reporting on key trends and feedback from schools and working with our incredible Product team to implement that feedback
• -Being a responsive, central point of contact for all school partnership stakeholders.
• Managing an engaged portfolio of US educators, and getting them work in partner US school districts:
• -Communicating daily with all newly onboarded educators to get them immediately into either a long-term or daily subbing role
• -Communicating with educators who are in an active role to ensure they are getting feedback from our school partners, are happy in the role, and problem solving when not to either keep them in the role or find them a new role
• -Coaching educators when relevant, and getting them to complete company-provided training so they can improve their performance in the schools Zen serves
• -This is a fast moving, high volume role that requires an equal mix of strategy, relationship building, and acting with urgency to fulfill both school and educator needs

Recruitment

• Calling teachers signing up for Zen Educate to quickly qualify, assess preferences, and schedule them in for interviews if they meet our criteria
• Conducting initial phone interviews with applicants to assess their suitability for our open roles
• Gaining a deep understanding of candidates' preferences while identifying the most suitable position
• Building value and excitement around Zen Educate’s mission and how we support in finding them the perfect role
• Helping guide candidates through our screening and document collection process, and diligently following up with candidates that need support throughout
• Building urgency and excitement when speaking with applicants to get them started with Zen Educate as soon as possible
• Working in a fast paced and ever changing startup environment that requires flexibility and adapting to change

Educator Recruitment Associate

• Based in the Los Angeles office, you’ll be calling school leaders in the US and booking meetings to introduce Zen’s offering
• Facilitate a successful onboarding process for new schools
• Making 50+ calls a day
• Collaborate with the sales, operations, and technology teams to continuously improve efficiency in delivering value to schools
• Opportunities to travel to US states for conferences, events and school meetings
• Opportunities to lead demos and develop your sales skills
• Embracing the dynamic nature of startup life, where no two weeks are the same, and a willingness to dive in and get the job done is essential.

Early Childhood Partnerships Lead

• Owning relationships with key schools helping them hire smarter and faster
• Leading school leaders through recruitment processes with a consultative approach
• Picking up the phone and building genuine relationships
• Collaborating closely with Sales, Ops, and our Tech team to make sure schools get the best possible experience
• Rolling up your sleeves and diving into whatever’s needed

Education Recruitment Manager

Product Manager

• Frame real problems and find the shortest path to proving or disproving them
• Combine qualitative insight with quantitative data to guide priorities
• Work closely with design, engineering and ops to ship, learn and repeat
• Define success metrics that link to business outcomes
• Keep improving how we do product at Zen through better tools, habits and feedback loops
• You’ll be in the thick of it: shaping, testing, talking to users, untangling blockers and helping the team focus on what moves the needle

Principal Product Manager – IC

Operations

Operations Associate

Manager

• Strategic leadership: Define your region's launch and growth strategy, setting and achieving ambitious revenue targets.
• Define and set targets: Own the overall end-to-end delivery of a new city including planning, hiring, people management, launch, and everything in between.
• Leading consistent revenue growth in your city: Own the strategy for how to achieve consistent month over month growth in your region.
• Build a high performing team that gets better and better every single month: Your team of Account Managers are responsible for delighting schools, and increasing their usage of Zen Educate’s educators and software. Build and coach this strong commercial team to continuously improve service levels and usage in a particular geography.
• Collaborate with other teams critical to your city and team’s success: Work hand in hand with Product to build the features and function that your school districts and educators need. Work closely with our Educator Onboarding team and Marketing to ensure you are onboarding the right number of educators at the right time to staff certain roles. Problem solve with Compliance to ensure Zen is meeting the compliance requirements of your state, city, and districts. Strategize with Sales to ensure we are launching in new districts within your city, and expanding revenue as a result.
• Relationship Management: Foster strategic partnerships with education leaders and key district accounts.
• Execution & Enablement: Own the execution and drive performance improvement of the logistics and operations of dispatching teachers and teaching assistants to work in schools by developing tools, processes, and systems.
• Get your hands dirty: Like any true start-up, no two weeks will be the same and a general interest in ‘mucking in’ and just getting the job done is crucial.

City Manager

• Define region's launch and growth strategy
• Own overall delivery of a new city
• Build high performing teams
• Foster strategic partnerships with education leaders
• Own execution and logistics of dispatching teachers

Compliance

• Reviewing and verifying educator profiles to confirm documentation accuracy
• Assisting with background checks and compliance audits
• Collaborating with a team to develop policies that protect students and schools
• Helping to build a culture of compliance across the organization

Junior Compliance Specialist

• Strategic leadership: Define your region's launch and growth strategy, setting and achieving ambitious revenue targets.
• Define and set targets: Own the overall end-to-end delivery of a new city including planning, hiring, people management, launch, and everything in between.
• Leading consistent revenue growth in your city: Own the strategy for how to achieve consistent month over month growth in your region.
• Build a high performing team: Your team of Account Managers are responsible for delighting schools, and increasing their usage of Zen Educate’s educators and software.
• Collaborate with other teams critical to your city and team’s success: Work hand in hand with Product to build the features and function that your school districts and educators need.
• Relationship Management: Foster strategic partnerships with education leaders and key district accounts.
• Execution & Enablement: Own the execution and drive performance improvement of the logistics and operations of dispatching teachers and teaching assistants to work in schools by developing tools, processes, and systems.

Customer Support

• Respond to inquiries from schools and educators promptly via email, phone and text.
• Manage and maintain the support inbox, ensuring all queries are handled efficiently.
• Monitor the Slack (internal communications) channel and escalate issues as needed.
• Identify trends in queries and recommend process improvements to enhance the school and educator journey.
• Collaborate closely with the US team to resolve issues and ensure a smooth school and educator experience.
• Contribute to building a support knowledge base to create more efficient support for the future.
• Document and escalate key issues for further action.

Senior Revenue Operations Associate

Finance Operations Specialist

Account Manager

Educator Recruitment Associate

Early Childhood Partnerships Lead

Educator Recruitment Associate

Education Recruitment Manager

Principal Product Manager – IC

Operations Associate

City Manager

City Manager

Junior Compliance Specialist

City Manager

Customer Support Representative