Zen Educate

Customer Support

• Own the frontline communication with schools and educators via phone, email, and text, providing calm and efficient solutions when they need them most.
• Manage the support inbox and internal channels with precision, ensuring every query is handled promptly, and nothing falls through the cracks.
• Contribute to our growing Knowledge Base, turning common questions into self-serve resources that empower our users and make our team more efficient.
• Identify recurring pain points or trends in user queries and recommend process improvements that directly enhance the school and educator experience.
• Partner closely with our US-based teams to resolve complex issues, ensuring a seamless and consistent experience for our global community.
• Document and escalate technical or systemic issues, working as the "eyes and ears" on the ground to help our product team prioritize what to fix next.

Customer Service Representative

Product Designer

• Design flows, systems, and interfaces
• Collaborate deeply with engineers and PMs
• Own problems end-to-end, from discovery through to shipped product
• Create fast feedback loops by testing ideas early
• Mentor other designers and contribute to raising the bar across the team

Senior E2E Product Designer – CT/ET Timezone

Recruitment

• Owning relationships with key schools helping them hire smarter and faster.
• Leading school leaders through recruitment processes with a consultative approach.
• Picking up the phone and building genuine relationships (yes, there’s outbound calling, but it’s about helping, not just selling).
• Collaborating closely with Sales, Ops, and our Tech team to make sure schools get the best possible experience.
• Rolling up your sleeves and diving into whatever’s needed, this is a startup, so no two weeks look the same.

Education Recruitment Consultant

Product Manager

• Frame real problems and find the shortest path to proving or disproving them
• Combine qualitative insight with quantitative data to guide priorities
• Work closely with design, engineering and ops to ship, learn and repeat
• Define success metrics that link to business outcomes
• Keep improving how we do product at Zen through better tools, habits and feedback loops
• Shaping, testing, talking to users, untangling blockers and helping the team focus on what moves the needle.

Senior Product Manager

Chief of Staff

• Partner with leadership to refine strategy and priorities
• Drive key cross-functional projects
• Support new market launches and commercial rollout plans
• Build operating cadence, dashboards, and decision-making systems
• Turn ambiguous problems into actionable plans
• Tackle urgent business challenges

Founders Associate

• Partnering with leadership to refine strategy and priorities
• Driving projects across Growth, Operations, Customer Success, Finance, and People
• Supporting new market launches and commercial rollout plans
• Building the operating cadence, dashboards, and decision-making systems to scale
• Turning ambiguous problems into clear plans, owners, and outcomes
• Jumping into urgent business problems when there is no obvious owner yet

• Own the operating cadence and drive key cross-functional projects
• Jump on problems that do not yet have a clear owner
• Partner with leadership to refine strategy and priorities
• Support new market launches and commercial rollout plans
• Build operating cadence, dashboards, and decision-making systems
• Turn ambiguous problems into clear plans, owners, and outcomes

• Partnering with leadership to refine strategy and priorities
• Driving projects across Growth, Operations, Customer Success, Finance, and People
• Supporting new market launches and commercial rollout plans
• Building the operating cadence, dashboards, and decision-making systems we need to scale
• Turning ambiguous problems into clear plans, owners, and outcomes
• Jumping into urgent business problems when there is no obvious owner yet

• Work directly with the North American leadership team
• Own the operating cadence and drive key cross-functional projects
• Jump on problems that do not yet have a clear owner
• Partner with leadership to refine strategy and priorities
• Build the operating cadence, dashboards, and decision-making systems needed to scale
• Turn ambiguous problems into clear plans, owners, and outcomes