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Supply Chain

• Proactive and diligent practice of on-time tracking and tracing for all shipments in transit
• Provide relevant and accurate tracking updates to internal team members
• Continuous maintenance of internal and external platforms with updated shipment details as required
• Communicate with drivers and carriers load requirements and details to ensure a flawless shipment lifecycle from dispatching to delivery
• Field any and all inquiries from customers and/or carriers regarding the status of a specific shipment
• Escalate notification of any issues involving the shipment to the appropriate internal contacts
• Focus on providing best-in-class service to the customers of Fox Logistics through dedicated execution of your tasks
• Accountability of operational duties in support of internal sales team members to contribute to the continued growth of the business

Logistics Coordinator – T&T

Operations

• Add and maintain accurate driver information in the system
• Monitor and update shipment tracking throughout the transportation process
• Collect Proofs of Delivery (PODs) and ensure all required documentation is completed
• Assist with booking assigned freight and coordinating load details
• Communicate with carriers to provide updates and resolve operational issues
• Support Senior Carrier Sales Representatives with day-to-day operational tasks
• Maintain accurate shipment records and update the TMS as needed
• Help ensure smooth freight execution and on-time deliveries

Carrier Operations Coordinator

Account Executive

• Source and develop capacity by building relationships with carriers
• Negotiate competitive freight rates while protecting company margins
• Cover customer loads by matching available carriers with shipments
• Build and maintain a reliable carrier network
• Ensure carriers meet customer service and compliance requirements
• Communicate load details, pickup and delivery instructions, and expectations
• Track shipments and proactively resolve transit issues
• Collaborate with Account Managers and Customer Sales Representatives to secure capacity
• Monitor market trends and lane pricing to make informed pricing decisions
• Handle carrier onboarding and maintain accurate carrier records
• Resolve carrier issues, detention requests, accessorial charges, and service failures
• Maintain accurate notes and updates in the Transportation Management System (TMS)
• Ensure on-time pickup and delivery performance
• Develop long-term relationships with key carrier partners
• Meet daily, weekly, and monthly load coverage and margin goals

Carrier Sales Representative

Dispatcher

• Dispatch and manage OTR truck operations, ensuring on-time pickup and delivery.
• Monitor shipments and proactively resolve service issues to keep freight moving.
• Communicate with drivers regarding routes, appointments, delays, and operational updates.
• Coordinate load assignments and optimize driver utilization.
• Track driver Hours of Service (HOS) and ensure ELD compliance.
• Work with customers, brokers, and carriers to provide shipment updates and resolve operational challenges.
• Maintain accurate load information and documentation within the TMS.
• Assist with drayage operations when needed, including port appointments and container movement coordination.
• Escalate service failures and provide timely solutions to minimize disruptions.
• Collaborate with internal teams to ensure seamless day-to-day operations.

Account Specialist

• Review and verify Bills of Lading (BOLs), Proofs of Delivery (PODs), and other freight documentation for accuracy and completeness
• Prepare, process, and distribute customer invoices in a timely and accurate manner
• Submit required documentation to factoring companies according to established timelines
• Verify freight charges and investigate billing discrepancies
• Provide carriers with payment status updates and rate confirmations
• Maintain accurate records of invoices, payments, and supporting documentation
• Utilize Transportation Management Systems (TMS), Microsoft Excel, and email platforms to manage daily operations
• Communicate professionally with carriers, customers, factoring companies, and internal departments to resolve documentation, billing, and payment-related issues
• Prioritize multiple tasks while meeting deadlines in a fast-paced environment
• Ensure compliance with company policies and transportation documentation requirements
• Assist with additional administrative and operational tasks as needed

• Coordinate daily drayage operations for container movements
• Schedule and monitor container pickups and deliveries
• Communicate with drivers, customers, rail terminals, ports, and warehouses
• Track container availability and shipment status
• Manage documentation related to container moves
• Prepare and process customer invoices and carrier payments
• Verify billing accuracy and resolve billing discrepancies
• Monitor detention, demurrage, and per diem charges
• Retrieve and organize BOLs, PODs, and other shipping documents
• Update TMS and internal systems with accurate shipment information
• Resolve operational issues proactively and communicate updates to stakeholders
• Support the operations team with additional administrative tasks as needed

Drayage Operations Specialist

Accounts Payable

• Prepare and issue accurate customer invoices in a timely manner
• Process and manage payments to carriers and vendors
• Monitor accounts receivable and follow up on outstanding customer balances
• Verify invoices, payment terms, and supporting documentation
• Reconcile customer and carrier accounts
• Communicate regularly with the U.S. office regarding billing, payment status, and account inquiries
• Resolve billing discrepancies and payment issues efficiently
• Maintain accurate financial records and documentation
• Support month-end closing activities and other accounting tasks as needed.

Accounts Receivable / Accounts Payable Specialist

• Actively engage new and existing carriers for available capacity
• Collect and document all available capacity from assigned carriers
• Strategically target specific carrier prospects based off size, region, and equipment
• Match entered capacity to every available load within TMS
• Assign the best carrier to each available load
• Clearly communicate load expectations and details to ensure a successful transaction
• Negotiate daily, monthly, and annual pricing with carriers based on market trends
• Serve as the primary contact for assigned carriers
• Build and maintain relationships with truckload carriers
• Provide all necessary pickup information and paperwork to carriers to ensure on time pickup
• Connect drivers electronically to company’s tracking app
• Identify loads level issues and work cross-functionally to determine the best solution
• Assist in gathering PODs and other accessorial paperwork from carrier.

• Ensure accurate and timely review, documentation, approval, and processing of invoices into our Deacom A/P system.
• Ensure vendors are paid timely and accurately by researching payment terms, reviewing invoices, and verifying payment instructions.
• Timely follow up and resolution of discrepancies.
• Research requests and provide prompt and courteous communications with sites, vendors, and employees on all questions relating to all accounts payable.
• Verify and assign proper General Ledger accounts and cost centers non-PO charges.
• Provide support with audit requests.
• Performed other duties as assigned.

Accounts Payable Representative

• Pull loads from the internal load board and identify freight opportunities
• Sell loads to carriers from inbound leads or proactively source from your carrier network
• Negotiate competitive freight rates with carriers to secure capacity
• Coordinate load coverage and ensure trucks are booked for assigned shipments
• Communicate pickup and delivery times with carriers and arrange appointments
• Provide trucks with directions and necessary shipment documentation
• Track shipments and obtain regular status updates from carriers throughout transit
• Maintain strong relationships with carriers to build a reliable network
• Ensure timely communication with internal teams regarding load status and any issues
• Problem-solve and address any delays, route changes, or operational challenges
• Meet or exceed individual sales and performance metrics

Carrier Sales Representative – US Logistics

• Manage and schedule pickups using the company’s internal system
• Review pre-set delivery appointments and assign optimal pickup times
• Coordinate and adjust pickup schedules throughout the day as needed
• Analyze delivery timelines and transit requirements to ensure operational efficiency
• Maintain high accuracy in scheduling and data entry
• Ensure timely execution of all weekend pickup operations
• Communicate and coordinate within internal workflows to support smooth logistics flow

Weekend Scheduler – Logistics Operations

Implementation Specialist

• Lead the implementation and configuration of NetSuite as the company's primary accounting and financial management system
• Analyze current business processes and recommend best‑practice financial and operational workflows
• Configure NetSuite modules, workflows, approval processes, reporting, dashboards, and user permissions to align with business needs
• Design and implement Accounts Receivable and Accounts Payable processes, including customer invoicing, vendor billing, and approval workflows
• Collaborate with internal stakeholders to gather requirements and translate them into scalable system solutions
• Support data setup, system testing, user acceptance testing, and go-live activities
• Identify opportunities for automation, efficiency improvements, and system optimization
• Prepare documentation, training materials, and conduct user training to support adoption

Logistics Coordinator – T&T

Carrier Operations Coordinator

Carrier Sales Representative

Dispatcher

Account Specialist

Drayage Operations Specialist

Accounts Receivable / Accounts Payable Specialist

Carrier Sales Representative

Accounts Payable Representative

Carrier Sales Representative – US Logistics

Weekend Scheduler – Logistics Operations

NetSuite Implementation Consultant