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Data Entry

• Enter new loads into the TMS quickly and accurately
• Confirm all shipment details are complete and correct
• Upload and organize all supporting documents (rate cons, BOLs, etc.)
• Communicate with internal team members to clarify any missing info
• Track active shipments and monitor progress in real time
• Check in on trucks for pickup and delivery updates
• Respond to internal requests for load status and updates
• Identify potential issues (delays, missed pickups, etc.) early
• Escalate any service issues immediately to the Lead Broker
• Maintain accurate and up-to-date load information in the TMS
• Ensure real-time visibility across all active shipments
• Communicate clearly and promptly with internal teams
• Support operations by keeping loads organized and on track
• Uphold a high standard of urgency, accuracy, and accountability

Data Entry Coordinator

Billing Specialist

• Review, verify, and process daily transactions, ensuring all rates are correct and aligned with agreements.
• Confirm all required paperwork is attached and complete before billing is finalized.
• Generate and process invoices accurately in internal systems.
• Create Pro-Bills in the drayage system (PortPro) and upload invoices into the accounting system.
• Prepare and process weekly invoices for dedicated customers.
• Upload invoices and update shipment status across customer websites and platforms.
• Work closely with operations and other teams to ensure smooth and timely billing cycles.
• Support other billing-related duties as needed.

Supply Chain

• Manage daily execution of customer shipments including rating, routing, booking, and tendering
• Track and trace shipments, updating milestones in the TMS to ensure visibility for internal teams and clients
• Ensure all shipment documentation (BOL, POD, accessorials) is accurate and uploaded on time
• Escalate uncovered or at-risk loads to Carrier Sales within 12 hours of pickup
• Serve as the primary point of contact for shipment-level updates, providing timely and accurate information
• Proactively notify customers of delays, exceptions, and resolution plans
• Respond quickly to client inquiries and requests, ensuring a customer-first experience
• Support Account Managers in executing customer SOPs and meeting service-level agreements
• Coordinate load recovery in the event of a fall-off, delay, or service failure
• Escalate service incidents within 15 minutes of identification and provide ongoing status updates until resolved
• Partner with internal teams to ensure corrective action plans are executed
• Maintain accurate shipment records in the TMS, ensuring data integrity and timely updates
• Validate rating, contracts, and routing guides for compliance with customer requirements
• Provide reporting and shipment summaries to customers or internal stakeholders as requested
• Support claims and billing discrepancy resolution within defined SLAs

Logistics Coordinator – Operations Representative

• Accurately enter shipment data into internal systems
• Create and process U.S. inbond shipments in a timely manner
• Ensure all documentation is complete and compliant with regulations
• Review and verify shipment details to prevent errors or delays
• Collaborate with internal teams (operations, customs, logistics) to ensure smooth workflow
• Maintain organized records of shipments and transactions
• Support continuous improvement of data entry and processing workflows

Data Entry Specialist

• Complete the building of loads accurately and ensure minimal financially impacting ops errors
• Execute the scheduling of loads with correct transit and optimal appointment times/hours
• Manage and complete the rescheduling of loads in an accurate and timely manner
• Ensure all new information is communicated to all parties involved
• Get things done by providing operational support for the client team by prioritizing between standard daily duties and ad hoc requests
• Be a company ambassador by working with the client team to provide premier customer service to clients
• Generate innovative ideas to remove operational obstacles and increase team efficiency
• Focus on the team by developing and maintaining relationships throughout the company organization