Zelh

Executive Assistant

• Manage complex calendars across multiple time zones, including booking and rescheduling recurring 1:1s, executive meetings, board prep sessions, and leadership offsites
• Coordinate offsites including venue research, booking, scheduling, and handling last-minute adjustments
• Research and book travel for executives, contractors, and candidates, including flights, hotels, car rentals, and visas
• Support day-of travel logistics and adjust schedules based on geography, timing, or shifting meetings
• Provide support with personal tasks and logistics to help keep life running smoothly for the executives
• Draft, track, and manage documents such as NDAs, contracts, and insurance forms using tools like DocuSign
• Assist with expense reporting, invoice follow-ups, and document completion
• Find and reserve venues for investor and partner lunches or events
• Book meeting rooms and coordinate logistics for in-person days across client’s sites
• Build and maintain internal documentation in tools like Notion including checklists, workflows, and meeting records
• Monitor executive inboxes and communication channels to surface priorities and support timely responses
• Prepare materials for board meetings, document action items, and manage related follow-ups
• Defend executive time and ensure alignment with the most important company priorities.

Bilingual

• Answer inbound calls from Carriers and Customers daily
• Fulfill requests by accurately updating and documenting shipment statuses in internal systems.
• Contact Carriers for time-sensitive information and update internal systems accordingly.
• Monitor team email queue and promptly respond to requests.
• Communicate issues proactively to ensure quick and effective problem resolution.
• Assist with booking/tendering loads, building loads, and filling operational gaps as needed.
• Follow general and account-specific SOPs to meet client requirements.
• Express eagerness to expand knowledge of the transportation industry and be open to learning new processes.
• Maintain a strong work ethic and positive attitude, adding value to the department

Load Coverage Specialist, Spanish Speaker

Data Analyst

• Support operations of our logistics client by analyzing data and delivering reports
• Pull data from the company’s TMS system (in .csv format) and import it into Excel for analysis
• Create and maintain pivot tables, dashboards, and reports to track business metrics
• Perform data mining and isolate key performance metrics
• Provide accurate, timely, and actionable reporting to support logistics and operational teams
• Collaborate closely with the IT Director to understand business requirements and deliver data-driven insights
• Identify trends and propose new reports, KPIs, or business actions based on data analysis
• Contribute to process improvement by recommending advanced tools or methods (SQL, Power BI, or similar) to enhance reporting efficiency

Network Operations

• Monitor, triage, and resolve incoming support tickets across multiple connected systems.
• Follow documented workflows and suggest updates to improve ticket handling and escalation instructions.
• Escalate incidents to higher-tier support, engineering, or field services as required, ensuring accurate documentation.
• Manage and resolve support tickets within SLA requirements across different customers and ticket types.
• Prioritize incidents based on severity, customer impact, and SLA commitments.
• Assist in reporting SLA performance to management and recommend improvements.
• Monitor system alerts, dashboards, and reports to proactively identify potential issues.
• Document root cause details following incident resolution.
• Provide daily operational updates to the NOC Manager.
• Collaborate with internal and external teams while working remotely to provide consistent, reliable coverage.

Network Operations Center Operator

Accounts Receivable

• Invoicing/Billing: Process invoices on a daily and weekly basis with an emphasis on accuracy and meeting billing deadlines. Ability to understand bills of lading, contracts, and freight rates on shipments. Maintain an orderly up-to-date filing system of customer’s contract rates. Work with the financial and management staff as appropriate in performing the monthly accounting close processes.
• Accounts Receivable: Receive batched checks daily. Apply payment to the proper invoice. Post new entries to the accounts receivable ledger in the accounting system and update customer files. Proof entries against daily cash report. Make daily deposits with the bank and report daily/weekly receipts to the accounting system. Answer customer inquiries regarding statements or invoices.
• Collections: Research past due invoices that appear on the aging report. Mail collection letters to customers when applicable and include copies of past due invoices. Follow up with phone call/second mailing if necessary. Process approved adjustments and write-offs according to policy.
• Documentation/Reporting: Maintain a detailed record of correspondence and all actions. Print customer statements each month for mailing. Prepare monthly cash receipts journal, sales journal and accounts receivable aging report. Perform additional related duties and assignments as directed by Management.

Executive Assistant

Load Coverage Specialist, Spanish Speaker

Data Analyst

Network Operations Center Operator

Accounts Receivable Specialist