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Supply Chain

• Complete the building of loads accurately and ensure minimal financially impacting ops errors
• Execute the scheduling of loads with correct transit and optimal appointment times/hours
• Manage and complete the rescheduling of loads in an accurate and timely manner
• Ensure all new information is communicated to all parties involved
• Get things done by providing operational support for the client team by prioritizing between standard daily duties and ad hoc requests
• Be a company ambassador by working with the client team to provide premier customer service to clients
• Generate innovative ideas to remove operational obstacles and increase team efficiency
• Focus on the team by developing and maintaining relationships throughout the company organization

Logistics Coordinator

Web Designer

• Redesign UX/UI for website to improve conversions
• Develop page structures and visual mockups
• Conduct UXUI audit to identify issues
• Lead implementation of designs in WordPress

Operations

• Efficiently and effectively dispatch, track, and trace all shipments.
• Immediately communicate delays in pickup, transit, or delivery to respective stakeholders.
• Follow customer standard operating procedures during the booking and dispatching process.
• Coordinate movement of goods from shipper to destination within parameters required by customer.
• Source properly vetted and permitted carriers to haul shipment pursuant to requirements.
• Negotiate with carriers to secure proper payout based on shipment requirements.
• Confirm carriers are legally permitted to transport freight, commodity, weight, and dimensions.
• Work with other team members and employees to make sure all requirements are understood prior to shipment being arranged.
• Make decisions based on best course of action and circumstances on a shipment-by-shipment basis.

LTL Operations Representative

Compliance

• Manage carrier vetting, verification, and insurance monitoring
• Own the carrier approval process and ensure compliance standards are met
• Personally verify carriers for high-risk or high-value loads
• Validate insurance compliance for all new carrier setups
• Maintain ongoing monitoring of active carriers’ insurance status
• Prepare and distribute weekly insurance compliance reports

Compliance Specialist

Security Engineer

• Protects the integrity of cargo being shipped by rigorously applying DeSpir’s In Transit Security Processes
• Proactively creates solutions to process breakdowns as they occur while communicating updates to the customer
• Communicates and coordinates within all business units to ensure the integrity of shipments
• Carries out all necessary data entry and confirmation of key milestones of the In Transit Security process. (Departure, arrival, PODs, etc.) while utilizing Mcleod and other systems
• Monitors In Transit Security through multiple systems to ensure quick response to customer requests
• Assures that all paperwork including, but not limited to temperature downloads, pictures, and POD are downloaded to the load documents and the customer to finish the load for billing
• Risk management with an extensive focus on security best practices and protocols
• Handling escalations of suspicious activity regarding customer freight
• Responsible for updating customer portals based on customer requirements

In Transit Security Specialist

• Accurately update and document shipment statuses in internal systems.
• Monitor carrier performance to ensure timely deliveries and resolve mid-transit issues according to company SOPs.
• Contact carriers to obtain time-sensitive updates and log information appropriately.
• Manage team email, responding to both internal and external requests in a timely manner.
• Proactively identify and communicate issues to relevant teams for quick resolution.
• Assist Carrier Sales Representatives by ensuring smooth operations across their book of business.
• Collaborate with internal departments and maintain a professional attitude while working under pressure.
• Stay informed about industry trends, including seasonal and geographic freight dynamics.
• Maintain a positive attitude, exhibit a strong work ethic, and contribute to team success.

Carrier Operations Representative

Customer Support

• Provide support to the Customer Service Team as a data entry specialist
• Supporting the Customer Service Shipping Coordinator on daily and weekly duties
• Maintaining data in ERP system daily
• Maintain weekly inventory sheet to customers
• Assisting Customer Service Shipping Coordinator with shipping items for customers
• Assisting - shipping items, packing slips, shipping innovations to the correct addresses
• Maintaining – Retainfs Database
• Ensure the sales orders are correct and reflect the correct quantity amounts, contents, and are shipping to the correct location
• Learning the shipping coordinator position to be a back up
• Collaborate with other customer services employees to ensure the Master Production Plan is updated in a timely manner

Customer Support Agent

Project Manager

• Own 5–8 concurrent customer implementations from post-close through go-live
• Build and manage implementation plans, timelines, milestones, and dependencies
• Lead customer kickoff meetings and weekly status calls
• Ensure customer and internal stakeholders complete required preparation and deliverables
• Track progress and proactively manage risks and blockers
• Participate in late-stage sales calls to validate implementation scope, feasibility, and timelines
• Partner with Sales Engineering to ensure integration, API, and workflow requirements are documented
• Manage scope changes using established processes
• Identify risks early and escalate appropriately
• Maintain accurate documentation of scope changes, decisions, and implementation status

Implementation & Onboarding Project Manager – Mid-Level

• Own 3–6 concurrent enterprise and high-ACV customer implementations
• Lead highly complex implementations involving APIs, integrations, data movement, and custom workflows
• Serve as the primary delivery owner accountable for timeline, scope, and outcomes
• Lead executive-level customer communications when risks or changes arise
• Act as a key partner to Sales, Sales Engineering, and Product during late-stage deal cycles
• Shape implementation strategy, sequencing, and resourcing for high-ACV opportunities
• Identify implementation risks pre-close and influence deal structure, scope, and timelines accordingly
• Provide clear recommendations on out-of-the-box vs. custom solutions and associated costs
• Own complex expansion implementations post-go-live
• Launch expansion efforts within 2 weeks of close (given customer readiness)
• Coordinate with Customer Success while maintaining ownership of expansion delivery
• Serve as a direct point of contact for customer technical leadership when required
• Own change management and scope control for high-ACV customers
• Proactively identify risks and lead mitigation strategies
• Drive cross-functional alignment and escalate blockers with urgency and clarity
• Act as the escalation point for complex implementation issues
• Contribute to implementation playbooks, best practices, and delivery frameworks
• Mentor mid-level Implementation PMs
• Provide feedback to Product and Engineering based on implementation learnings

Senior Implementation & Onboarding Project Manager

Sales Engineer

• Collaborate with sales representatives to develop accurate quotes
• Calculate quote components including materials and labor costs
• Validate quote completeness and maintain accuracy

Business Analyst

• Monitor and report on quote operations KPIs
• Analyze quote-to-actual variances
• Identify systematic pricing variances
• Track SLA compliance and produce performance dashboards
• Prepare monthly and quarterly business reviews

Account Manager

• Own full-cycle post-sales activities, including onboarding, enablement, adoption, product demonstrations, renewals, and ongoing account management
• Identify and leverage opportunities that help customers achieve better outcomes while informing product evolution and improvements
• Develop and deliver comprehensive business plans aligned to customer priorities and challenges, using value justification, benchmarking, and ROI analysis to support decision-making and drive revenue growth
• Serve as the primary point of contact to identify, prioritize, pursue, and close expansion opportunities across new and existing client’s customers
• Build strong, trusted relationships by deeply understanding customer needs, use cases, and purchasing rationale to ensure successful product adoption and long-term value realization
• Maintain a strong understanding of each account’s strategic growth plans, technology roadmap, and competitive landscape by reviewing public information such as executive announcements, earnings reports, and press releases
• Drive upsell and cross-sell initiatives for customers who would benefit from additional products or services
• Lead SaaS renewal negotiations, including pricing, terms, and contract amendments
• Coordinate cross-functionally to resolve account issues related to billing, support, product, and other internal teams
• Conduct customer interviews and surveys in alignment with established feedback-gathering processes
• Continuously build deep product expertise to serve as a subject matter expert on system functionality and capabilities

Procurement

• Develop and nurture new carrier relationships through prospecting, lead generation, and cold calling.
• Collaborate with the Sales and Operations teams to create and implement customized solutions for customer partners.
• Negotiate market-driven rates with carriers and ensure timely shipment of goods.
• Enable carrier partners and drivers to utilize our cutting-edge online platform for autonomous load communication, booking, and tracking.
• Provide ongoing support to company shippers with tailored transportation solutions to ensure long-term, consistent business relationships.
• Drive operational efficiencies by utilizing best-in-class technology tools.

Carrier Sales/Procurement Representative

• Manage predominantly inbound activity (approximately 90%), including load booking and post-booking shipment tracking
• Handle digital bookings and rate negotiations with unowned carriers or carriers primarily interacting through EchoDrive, client’s carrier portal
• Prioritize and service client’s customers and carriers in a timely and professional manner
• Work closely with one or more high-volume Sales Representatives to support daily freight operations
• Accurately update, track, and document shipment statuses in internal systems
• Contact carriers to obtain time-sensitive information and ensure systems are properly updated
• Monitor team inboxes and respond to internal Client Sales requests and external carrier inquiries
• Proactively communicate issues and escalations to appropriate stakeholders to ensure quick and effective resolution
• Perform Track & Trace functions for assigned Carrier Sales Representatives’ books of business, ensuring on-time performance and resolving in-transit issues in accordance with SOPs
• Demonstrate a strong team-player mindset, positive attitude, and willingness to expand knowledge and the transportation industry