Yum! Center for Global Franchise Excellence

Manager

• Serve as the lead marketing partner for Central America markets (Guatemala, Costa Rica, El Salvador, and Panama), supporting franchisees and local marketing teams in planning and executing the Regional Marketing Forum (RMF) calendar
• Drive proactive marketing planning across assigned markets, ensuring strong clarity in priorities, campaign timing, media support, and execution readiness
• Build capability within franchisee marketing teams by coaching on briefing, planning, agency management, creative evaluation, and performance measurement
• Partner with franchisees and cross-functional teams to improve commercial performance through strong marketing execution and disciplined calendar management
• Act as the regional subject matter expert for Paid, Owned, and Earned communications, helping shape best practices across media, social, influencer, PR, and content strategy
• Help implement more integrated and scalable ways of working across agencies and partners, including Integrated Agency Team (IAT) models where appropriate
• Collaborate closely with Digital, Operations, Finance, and Insights teams to ensure marketing decisions are connected to business outcomes
• Identify opportunities to simplify complexity and improve repeatability in how marketing operates across markets

Brand and Communications Manager

Data Engineer

• Develop and maintain stored procedures, triggers, and other database objects
• Participate in the development of reports and integration with other systems
• Perform database testing and debugging
• Participate in code reviews
• Document database design, architecture, and processes
• Implement and maintain database security measures
• Ensure data security, data integrity, and data quality
• Monitor database performance and resolve issues as necessary
• Transition efficiently between various tasks such as high priority requests and ongoing projects.
• Collaborate with other developers, stakeholders, and end-users to understand requirements and provide solutions that meet business needs
• Architect, develop, and manage scalable, reliable data pipelines

Operations

• Oversee all on-premise channel operations, performance, and technologies.
• Ensure the effective management and scaling of in-restaurant technologies, including POS, kiosks, digital menu boards, and other FOH and BOH technologies and applications.
• Lead the strategy and execution of all on-premise channel operations.
• Oversee the deployment and performance of all FOH and BOH technologies.
• Manage the performance and optimization of digital menu boards.
• Ensure effective implementation, management, and performance of kiosk and self-service technologies.
• Develop and execute strategies to scale on-premise technology solutions across restaurants.
• Analyze performance data to identify opportunities for improvement.
• Work closely with cross-functional teams to align on-premise operations with overall business objectives.

Associate Manager, Digital & Technology Ops

Customer Success Manager

• Own the global relationship with Pizza Hut as a strategic external customer, acting as the primary executive point of contact
• Drive customer retention, renewal readiness, and long-term contract success
• Partner with Sales to identify and execute expansion opportunities, including cross-sell and upsell across the Byte product suite
• Support commercial negotiations, renewals, and contract discussions, ensuring alignment on value delivered and future roadmap
• Ensure alignment between customer expectations, contractual commitments, and Byte delivery
• Own how Byte delivers measurable business value to Pizza Hut, defining what ‘success’ means commercially and operationally
• Shape pricing, packaging, and expansion strategy in partnership with Growth and Sales based on customer value realized
• Define and execute a global Customer Success strategy for Pizza Hut, aligned to Byte’s commercial and product strategy
• Establish scalable engagement models across regions, markets, and franchise structures
• Define success frameworks across adoption, value realization, retention, and expansion
• Define the global Customer Success playbook for Pizza Hut (engagement model, lifecycle stages, governance, and success metrics)
• Standardize how Customer Success operates across markets while incorporating franchise and regional nuances - ensuring it is both scalable globally and effective across diverse market and franchise environments.
• Own the design and evolution of the global Customer Success playbook for Pizza Hut, including lifecycle stages (onboarding - adoption - value realization - renewal - expansion)
• Define standardized engagement models, governance (QBRs, health reviews) and success metrics across markets
• Partner with Product and Data teams to embed feedback loops into roadmap prioritization and product development
• Continuously refine the model based on market performance, customer insights, and commercial outcomes
• Own frameworks that connect Byte adoption to measurable business outcomes (e.g., sales growth, operational efficiency, cost reduction, customer experience)
• Partner with Data Science and Finance to quantify and communicate ROI at market and global levels
• Lead Quarterly Business Reviews (QBRs) with Pizza Hut leadership, demonstrating value delivered and future opportunities
• Ensure Byte is positioned as a critical enabler of Pizza Hut’s business performance, not just a technology provider
• Establish customer health frameworks, including adoption metrics, satisfaction (NPS/CSAT), and risk indicators
• Proactively identify and mitigate adoption, performance, and relationship risks
• Leverage insights to drive expansion opportunities and deeper product adoption
• Build a case study and proof-point engine demonstrating Byte’s impact across Pizza Hut markets
• Partner with Deployment and PMO to ensure successful transition from deployment to steady-state operations
• Work with Product teams to ensure customer feedback is translated into roadmap priorities
• Collaborate with Sales and Marketing to support external positioning, storytelling, and growth strategy
• Ensure clear accountability and handoffs across Sales → Deployment → Customer Success → Product
• Navigate complex stakeholder environments across global leadership, regional teams, and franchise operators
• Act as a trusted advisor to Pizza Hut leadership on technology, operations, and transformation
• Align Byte’s capabilities with Pizza Hut’s strategic priorities and operating model
• Ensure consistent engagement across corporate and franchisee ecosystems
• Define and implement Customer Success operating rhythms (QBRs, health reviews, executive governance forums)
• Track and report on key metrics including retention, expansion revenue, adoption, and customer satisfaction
• Ensure delivery against SLAs, KPIs, and contractual commitments
• Establish scalable processes and tools to support global customer success operations
• Act as a key member of the Byte Growth team, contributing to broader strategy and organizational design
• Foster a culture of accountability, customer-centricity, systems thinking, problem framing and commercial excellence
• Influence senior stakeholders across Product teams, Finance and Brand leadership
• Act as a change agent during uncertainty and with ambiguity to drive agile solutions to evolve the team in embedding technology and new ways of working
• Lead and develop a regional Customer Success team across multiple geographies, balancing central governance with local accountability.
• Foster a customer-obsessed, data-informed culture anchored in Yum!’s Smart, Heart & Courage leadership behaviors.
• Role-model collaboration, empathy and executional excellence — building strong alignment across markets, brands, and functions.

Director, Customer Success

• Own and evolve MarTech and CRM capabilities across Canada, UK, France, and Germany, driving increased maturity, adoption, and standardization across markets.
• Act as a key enabler of data-driven growth by advancing the use of first-party data, CDPs, and customer-level insights to power segmentation, targeting, and personalization strategies.
• Partner cross-functionally with Marketing, Data, Analytics, and Product teams to translate business objectives into scalable MarTech solutions and customer engagement frameworks.
• Lead and support the implementation, integration, and optimization of MarTech platforms, including CRM systems, CDPs, and data infrastructure (e.g., Braze, Snowflake).
• Drive best practices in audience segmentation, lifecycle marketing, and journey orchestration to enable more personalized and automated customer experiences across channels.
• Establish and promote standardized processes, governance frameworks, and ways of working to improve consistency and scalability across regional and market teams.
• Collaborate with data teams to ensure robust first-party data foundations, including data ingestion, event tracking, identity resolution, and segmentation logic.
• Partner with external vendors and agencies to deliver against MarTech roadmaps, manage platform capabilities, and support ongoing innovation.
• Support market teams in executing CRM initiatives through guidance, QA, troubleshooting, and enablement, while reducing operational fragmentation through scalable solutions.
• Identify opportunities to improve platform utilization, automation, and performance through testing, optimization, and continuous improvement.
• Contribute to the MarTech roadmap, helping prioritize initiatives that unlock customer value, improve personalization, and drive measurable business impact.

Senior MarTech Manager

User Researcher

• Improve conversion, transactions, engagement, and retention across Atlas digital journeys
• Enable successful market launches through in-market usability testing
• Establish a scalable approach to combining qualitative and quantitative insights
• Build foundational UX research and CRO capabilities within the Brand Experience team
• Influence product roadmap and experience strategy through data-driven insights
• Drive a culture of continuous optimization and test-and-learn experimentation

Senior UX Researcher

Analyst

• Own end-to-end menu management for Saucy! by publishing and maintaining menus, pricing, offers, and promotions across all ordering channels.
• Configure and maintain core back-of-house (BoH) systems—including menu mappings and depletion behaviors to protect order integrity and reporting accuracy.
• Execute new and existing restaurant setup across required systems, support aggregator onboarding and troubleshooting.

Menu & BoH Analyst

Engineering Manager

• Lead your team of 4-7 software engineers. Set clear priorities, goals and success criteria for the team.
• Own team capacity planning, hiring inputs and resource allocation across your workstreams.
• Day-to-day leadership, coaching, team recruitment, and people development.
• Mentor other members of the team.
• Lead agile development process that adds incremental value to the platform with each iteration.
• Own engineering execution for multiple international market launches, including feature development, market localization, rollout readiness, issue resolution and transition into a scalable support model.
• Own the engineering plan and budget/resource allocation for your workstreams, including capacity planning, sequencing, vendor needs, and clear trade-off proposals when demand exceeds capacity.
• Shape the long-term architecture and engineering direction for the Byte platform, balancing near-term market needs with scalability, reliability, supportability, security and cost of ownership.
• Set long-term guidance and direction for AI tool usage on the team, using it to improve productivity across development, testing, documentation and support while keeping clear expectations for quality, security and engineer ownership.
• Own realistic project plans and make sure they are executed within approved budget, scope, resource and quality constraints; raise tradeoffs early when market commitments, dependencies or funding assumptions change.
• Solve both ambiguous and complex problems with real risk, working alongside cross-functional teams.
• Frequently interact with Senior Leadership/exec teams, both within Byte and within brands/markets, to align on rollout strategy, roadmap tradeoffs, resourcing needs and delivery risks.
• Communicate complex topics/problems in an articulate manner.
• Collaborate with product management, other engineering teams, quality assurance, operations, and other functions to develop the right solutions.
• Help build the kind of team culture where engineers are excited to show up to work.

Senior Manager, Software Engineering

QA Engineer

• Own the quality and readiness of Saucy! in-restaurant and digital technology stack by leading comprehensive QA planning, execution, and release cycles.
• Partner with product, engineering, and business stakeholders to ensure solutions meet defined quality standards prior to deployment.
• Execute and evolve manual and automated test strategies, manage defects through resolution, and ensure QA environments and labs effectively support certification and production readiness across Saucy! platforms.

QA Analyst III

• Develop and maintain automated tests for new feature functionality within the sprint.
• Build and expand automated regression test suites to ensure stability of existing features.
• Define, estimate, prioritize, and coordinate testing activities within the scrum team.
• Contribute to and enhance internally built test automation frameworks.
• Design scalable and maintainable test strategies for UI, API, and integration testing.
• Identify, log, and track defects, ensuring clear and actionable bug reports.
• Collaborate closely with developers, product managers, and DevOps to ensure shift-left testing practices.
• Analyze failures across distributed systems, including logs, traces, and service interactions.
• Ensure quality across end-to-end POS workflows, including offline/online scenarios and edge cases.
• Support and improve CI/CD pipelines, ensuring automated tests are integrated into release workflows.
• Mentor and guide QA engineers, fostering a culture of automation and quality ownership.

Senior QA Engineer

Financial Planning and Analysis

• Own the Dine In weekly trading cycle, including performance commentary and clear insight on drivers (traffic, conversion, ticket, mix, promo response, daypart, day-of-week).
• Lead the monthly Dine In performance cadence, translating trading outcomes into a clear P&L narrative from Sales → Gross Margin → Labour/Semis → EBITDA.
• Track and evaluate effectiveness of key initiatives (media changes, promotional coverage, menu updates, operational initiatives), providing clear “so what / now what” recommendations.
• Partner with Operations and Marketing to identify and quantify growth opportunities (daypart expansion, attachment rates, upsell, experience-led initiatives).
• Build and continuously improve simple, insight led Dine In dashboards and KPI views (focus on clarity over volume).
• Develop robust financial business cases for promotions, value propositions, CRM/targeted offers and loyalty initiatives, including: Incrementality vs cannibalisation; AOV and mix impact; Margin flow-through and cost-to-serve; EBITDA impact and sensitivity analysis.
• Partner with Marketing, CRM and Digital teams to define clear success metrics and measurement frameworks.
• Conduct post-campaign evaluations and capture actionable learnings to improve future investment decisions.
• Support pricing analysis across all channels, with a Dine In lens (price ladders, bundles, entry price points, promotional architecture).
• Provide recommendations that balance value perception, competitive positioning and profitability.
• Analyse end-to-end profitability from Sales through to EBITDA.
• Identify opportunities to improve franchisee profitability, particularly those influenced by pricing and promotional design.
• Support the commercial planning cycle, including forecast inputs, risks and opportunities, and key assumptions.

Senior Commercial Finance Analyst – 12m FTC

• Provide analysis, insights, and actionable recommendations for 600+ Company-owned restaurants
• Ability to understand and frame complex issues in a consolidated and straightforward manner. This includes adding core business insights beyond variance analysis.
• Support Periodic and Quarterly Business Reporting, and restaurant-level reporting
• Track and monitor key sales and profit levers, translating insights into actions and influencing field decision-making
• Collaborate with Field Operations leaders to understand, summarize, and share market-level insights on periodic operating results
• Develop & maintain outlier restaurant reporting and partner with field leaders on execution of improvement plans
• Contribute to the process of translating the annual strategic plan and operating plan into a unit level plan for each restaurant
• Bring curiosity and innovation into the role, including leveraging AI and emerging tools to improve reporting and analysis
• Challenge assumptions, investigate root causes, and proactively identify opportunities to improve business performance

Associate Manager, Field Finance

Payroll

• Manage the complete multi-system payroll process for multiple Legal entities to ensure accurate and timely completion to finalize payroll for multiple legal entities
• Prepare, analyze, research, and reconcile payroll reports and documents for accuracy, implementing necessary adjustments or corrections for biweekly and weekly cycles
• Exercise independent judgement and critical thinking skills to identify, research and implement corrections needed for pay-related issues for timely payroll payments
• Manage the process for all Payroll Service Requests and either resolve accordingly or reassign as needed
• Adapt to a changing environment supporting multiple pay-cycles, along with collaborating with other teams/departments
• Provide exceptional customer service via phone, email, and instant messaging to educate and accurately answer employee questions
• Manage the process for Short Term Disability, Shoes for Crews, Baby Bonding and Maternity Leave, etc. to ensure accurate and timely payments or refunds

Payroll Coordinator

Full-stack Engineer

• Develop code and unit tests for BOH systems leveraging AI technologies to increase efficiency and accuracy.
• Collaborate with other software engineers, quality engineers (QE), site reliability engineers (SRE), security engineers and product teams across YUM brands and vendor partners to implement software solutions.
• Participate in Agile Scrum activities such as daily standups, sprint planning, backlog refinement, retros and turnover sessions.
• Document and diagram software processes with high-level overview of data flows.
• Help create and improve processes or tools. Improve existing code by refactoring.

Software Engineer III

Product Manager

• Define and evolve the DMB ecosystem strategy, solving ambiguous, high-impact problems across content, hardware, and in-store experience at enterprise scale
• Own the end-to-end product vision and roadmap for digital menu boards, ensuring alignment with broader Taco Bell digital and restaurant technology strategies
• Drive cross-platform integration strategy across DMB, CMS, POS, and marketing systems to enable seamless, scalable in-store experiences
• Lead complex, cross-functional initiatives spanning engineering, marketing, operations, and external partners, driving alignment and execution without direct authority
• Shape vendor and internal roadmaps, influencing investment decisions, platform direction, and long-term capabilities
• Manage the technical relationship with the DMB vendor, including QBRs, SLA performance, and escalation management
• Ensure reliability, scalability, and performance of DMB systems to support business-critical operations across thousands of restaurants
• Translate business and operational needs into technical strategy, defining prioritized workstreams and guiding execution across internal teams and vendors
• Drive measurable business impact, including improvements in revenue, speed of service, and customer experience
• Partner as the technical expert in a cross functional squad dedicated to digital menu innovation.