Xylem

Field Engineer

• Initiating and executing field service activities at customer sites in a safe and efficient manner
• Proactive system troubleshooting
• Working with mechanical, electrical, diesel equipment conditions
• Conducting preventative maintenance and parts inventory
• Anticipating and correcting safety issues for both Company and Customer owned equipment
• Direct interfacing with customer and may be responsible for work in multiple systems/locations/customers
• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Demonstrates high impact culture through innovation, accountability and empowerment
• Functioning in a team environment
• Minimal supervision while working

Senior Field Service Technician

Manager

• Oversee all aspects of aftermarket sales and services activities to achieve the budgeted sales and profitability targets
• Manage a large team in multiple locations
• Manage labor and repair costs while maintaining product quality
• Maintain and develop effective workflows and systems to reach financial and operational excellence
• Execute continuous improvement opportunities using six sigma and lean methodologies to achieve business goals
• Coordinate equipment requirements to maintain an inventory adequate for efficient operation, excellent customer service and maximum utilization
• Develop strategies for increasing capacity within a minimum of two service centers to support service and repair on Xylem product lines
• Ensure compliance of local, state and federal laws and regulation (EPA, OSHA, DOT, ADA and EEOC)
• Satisfy customer, corporate and contractual reporting requirements and needs
• Performance management: Coach and develop team and drive culture aligned to Xylem’s Core Values
• Ensure the maintenance of a hazard-free work environment and safe operations; Serve as a role model
• Other duties may be assigned based on the business needs

District Manager

Operations

• Lead end-to-end operations for 15 water industry product lines
• Set and execute operational strategy
• Ensure performance consistently meets or exceeds customer expectations
• Drive continuous improvement through data-driven reviews, audits, and cross-functional collaboration
• Regular reporting to senior leadership

Operations Manager

Full-stack Engineer

• Supporting the installation, service and refurbishment of submersible and surface mounted pumping equipment, wastewater treatment plants and all associated components.
• Conducting analytical survey of control equipment, both electrical and physical.
• Isolating, dismantling and inspecting pumping equipment.
• Examining and reporting any defects regarding valves and pipework.
• Supplying details, measurements, and full descriptions of components that require replacement.
• Installing and commissioning supplied equipment and associated apparatus.
• Working as part of a team where health and safety demands.
• Carrying out both planned and reactive service visits as scheduled.
• Lifting of access covers and pumping equipment using appropriate tools.
• Working in outdoor environment in different weather conditions.
• Driving a company vehicle to the standard required by Xylem.

Senior Engineering Technician

Customer Support

• Responsible for order processing and sales-related support to both internal and external customers
• Provide legendary customer service which includes prompt and thorough responses to customer inquiries while coordinating all aspects of order management from quoting to order delivery, and invoicing
• Processes orders for products and/or services from sales staff or direct customer contact
• Responsible for proactive, thorough follow up on order backlog to ensure order details are current
• Provides timely communications on order status and changes to relevant parties
• May coordinate and meet with other departments regarding order status, shipping dates, prices, product availability and back orders
• Maintains virtual customer files with sales contracts and other information
• Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team
• Provide price & availability, formal quotations and other pre and post order support functions for standard and some specialty products and services

Customer Support Specialist

Account Executive

• Generate new leads and prospects
• Build and maintain relationships with clients
• Conduct sales meetings and presentations
• Negotiate and close deals
• Meet or exceed sales targets
• Provide regular sales forecasts and reports
• Identify and capitalize on market trends and opportunities
• Manage and grow existing client accounts
• Conduct regular check-ins with clients to ensure satisfaction
• Address and resolve any client concerns or issues
• Identify and pursue upselling and cross selling opportunities
• Develop and execute a strategic sales plan for assigned territory
• Identify and prioritize key accounts and prospects in territory
• Monitor and analyze market trends and competitor activities in territory
• Maintain a thorough understanding of company's products and services
• Stay updated on industry trends and developments
• Effectively communicate product features and benefits to clients
• Keep accurate and up-to-date records of sales activities and client interactions
• Submit necessary paperwork and reports in a timely manner
• Manage and track expenses related to sales activities

Senior Sales Representative

• Overseeing the process of environment setup, configuration, and maintenance
• Implementing and enforcing environment management policies and procedures
• Conducting regular audits to ensure compliance with environment standards
• Identifying and implementing automation opportunities for environment management tasks
• Troubleshooting and resolving technical issues related to environments
• Collaborating with development and testing teams to troubleshoot complex environment problems
• Identifying and implementing solutions to improve environment stability and performance
• Working closely with cross functional teams to ensure efficient use of environments
• Coordinating with project managers to plan and prioritize environment needs
• Communicating environment status and updates to relevant stakeholders
• Providing training and support to development and testing teams on environment usage and best practices

EHS Regional Manager

Sales Engineer

• Provide pre-sales technical support during feasibility, design, and tender stages to outside sales, distributors, and consulting engineers
• Assist Engineering Team in assessing potential application of company products to meet customer needs
• Prepare detailed product specifications for the development and implementation of customer products/applications/solutions
• Work closely with internal colleagues, subject matter experts, and technical and commercial resources
• Provide support to the sales team in quotation creation process for engineered projects
• Contribute as a technical consultant in efforts to prepare and review project bid package
• Prepare and review technical submittals on time and follow up closely with customer for approval
• Review specifications and ensure submitted drawings are compliant
• Address promptly the questions from customers on the drawings submitted
• Work in collaboration with third party vendors to ensure the customer requirements are fully met
• Support the project managers in providing technical solutions to the customers and Engineers.
• Participate in Xylem Watermark volunteer activities

Technical Sales Engineer/Specialist

• Manage, implement, verify SHEQ profile, culture, systems, and policies of Xylem
• Manage all SHEQ activities within the department including quality plans for all raw materials, parts and finished products
• Manage all SHEQ activities related to production & service within and outside the facility
• Responsible for efficient and effective implementation of response processes to customers in terms of technical inquiries and support
• Develop and implement SHEQ Strategic and Operational plans
• Manage HSE Management systems for Southern Africa
• Ensure compliance with the provisions of HSE management systems and policies within Xylem
• Ensure safe operation of each area and compliance with HSE regulations
• Document and review risk assessments
• Maintain the accident record book through accurate EHS metrics and timely reporting.

SHEQ Manager

Procurement

• Develop and execute the global category strategy for AI vendors (software, services, data).
• Lead sourcing projects, including market analysis, RFPs, supplier evaluation, and contract negotiation.
• Support development and apply tailored procurement framework for AI: covering risk, IP protection, data privacy, and performance management.
• Conduct supplier benchmarking and market intelligence to ensure competitiveness and innovation.
• Establish framework agreements with key partners to enable scalable adoption.
• Maintain a category innovation roadmap aligned with business priorities and emerging AI technologies.
• Build and maintain long-term relationships with strategic AI vendors and emerging innovators.
• Co-develop, pilot, and scale AI solutions that support business priorities.
• Act as the Procurement lead for AI sourcing initiatives in collaboration with IT, AI CoE, Legal, Cybersecurity, and business stakeholders.
• Manage the lifecycle of AI vendor-supported programs, from pilot to global rollout, ensuring delivery on time, budget, and performance KPIs.

Global Category Manager, Procurement AI Transformation

Sales

• Form part of the WSS UK/I sales team with principal responsibility of Rental sales Southern Region
• Exploring customer’s needs and presenting products & solutions
• Acquiring and retaining technical knowledge of new and/or existing water solutions
• Achieving the agreed sales plan through proactive recruiting of new customers
• Planning and developing market opportunities and identifying up- & cross-selling opportunities
• Liaising with clients and contacts in the network
• Ensuring optimum customer satisfaction
• Retrieving market information for Rental product, Solutions - and strategic development

Rental Sales Manager

Business Development Rep

• Lead long-term Segment strategy by defining priorities, developing and communicating long-term strategies and the Long-Range Plan (LRP)
• Create and facilitate the strategic planning process including translating the strategy into KPI’s
• Responsible for reporting business metrics monthly and driving business reviews at the Segment level
• Develop consistent framework and tools for macro leading indicators as input for the segment performance assessment
• Identify and prioritize strategic initiatives, ensure initiatives are aligned with priorities and support the development of the execution plan
• Set and share guidance on initiative management (incl. tools and template development), monitor and report on the progress of strategic initiatives
• Responsible for market identification and assessment through performing value mapping and identifying profitable growth areas for investment
• Develop and maintain the pipeline of potential M&A targets and strategic inorganic partnerships
• Prioritize targets for evaluation, conduct due diligence on selected targets and coordinate with stakeholders
• Execute M&A process from NDA and closing until successful integration in collaboration with the central business development team
• Lead divestitures and coordinate involvement of key stakeholders
• Centralize resources on market insights (both internal e.g., vertical marketing and external)
• Proactive research and intelligence through conducting targeted research on markets, competitors, emerging technologies, and other external factors
• Perform, manage, and consolidate ad-hoc market analysis requests from the business
• Disseminate insights across the organization, holding regular SAM meetings and contributing to Monthly Business Reviews

VP Strategy and Business Development, Water Infrastructure

Learning and Development

• Plan and perform assigned tasks within the framework of program rotation.
• Complete assignment objectives on schedule, within budget, with higher-than-expected quality while maintaining accuracy and thoroughness.
• Complete program trainings including Continuous Improvement Internal Certification.
• Demonstrate ability to understand and apply Operations engineering fundamentals in the business environment.
• Active participation performance evaluations, coaching and mentoring sessions.
• Demonstrate analytical / problem solving skills.
• Propose new analyses, techniques, and methodologies with respect to specific area of responsibility where applicable.
• Participation in Xylem Watermark volunteer activities

Operations Leadership Development Program

• Provide leadership, training and direct supervision for designated Customer Service personnel in the performance of their key functions.
• Regularly partner with sales and operational management in designated territory to ensure the virtual group is cohesive, inclusive and collaborative to accomplish company objectives.
• Establish and monitor key customer satisfaction and performance metrics, implement corrective actions to address variances, and communicate results.
• Evaluate, develop and implement necessary departmental processes, documentation and training programs.
• Engage in program development related to improving the customer experience and/or department efficiencies.
• Participate in hiring, regular performance assessments, coaching for talent development, discipline input, etc. to support and build a Drive or coordinate team special project assignments
• Facilitate or perform backup coverage within specific team and across other teams of similar function.
• Ensure compliance to all established personnel policies and procedures.
• Track work volume to ensure proper staffing levels to achieve customer service goals
• Participate in new initiatives as requested
• Assume other duties and responsibilities as required

Customer Service Supervisor

• Define and execute the overall procurement strategy for all WSS branches
• Lead supplier selection, RFx events, negotiations, and commercial agreements for strategic and high-impact spend
• Directly manage the consultant team responsible for tactical and transactional purchasing activities across WSS branches
• Drive continuous improvement in purchasing accuracy, responsiveness, compliance, and cycle times
• Develop and manage logistics budget and analyze data to identify cost saving opportunities
• Collaborate with sales and customer service teams to ensure customer satisfaction
• Identify potential risks in logistics operations and implement risk management strategies