Xsolla

Product Manager

• Use product analytics daily to identify friction points, growth opportunities, and anomalies in the self-service experience, and turn these insights into product solutions.
• Formulate hypotheses based on data, validate them against metrics and user behavior, and translate confirmed findings into the roadmap.
• Ground planning and prioritization in metrics and expected impact, so roadmap decisions are consistently backed by data rather than opinions.
• Plan and ship features and improvements with engineering and design; maintain clarity on timelines across multiple projects.
• Combine quantitative signals with qualitative research (support tickets, surveys, interviews) to understand user behavior and needs in a self-service context.
• Maintain internal and external documentation and share findings from data across teams.

Product Manager – Self-Service

Full-stack Engineer

• Lead the technical implementation of gameplay systems in Unreal Engine 5
• Architect and maintain multiplayer systems, networking, and server-side gameplay infrastructure
• Drive engineering best practices, code quality, and long-term technical scalability
• Optimize runtime performance across gameplay and multiplayer systems
• Collaborate with technical art and creative teams on integrated production workflows
• Support cloud-delivered interactive experiences and scalable online environments
• Mentor engineers and contribute to technical leadership across the project
• Work closely with production and stakeholders to align technical execution with project goals

Game Tech Lead – UE5, Multiplayer Systems

Manager

• Own and drive Xsolla’s commercial performance in Vietnam, including revenue growth, partner acquisition, and market share targets
• Build and expand relationships with game publishers, developers, and platform operators across Vietnam
• Lead local go-to-market strategy for Xsolla’s full product suite
• Represent Xsolla externally at industry events, in partner meetings, and with local regulatory and government stakeholders
• Ensure all business activities comply with Vietnamese laws, including gaming regulations, taxation, data privacy, and payment licensing requirements
• Identify and close new business opportunities with game studios, publishers, and digital entertainment companies
• Collaborate with global product, engineering, and marketing teams
• Build and mentor a local team as the Vietnam operation scales
• Provide structured reporting on country performance
• Serve as the primary point of contact for Xsolla headquarters on all matters related to the Vietnamese market

Country Manager – Vietnam

Customer Success Manager

• Build and nurture deep strategic relationships with a portfolio of gaming clients, with the focus on mobile, serving as their trusted advisor and primary executive point of contact.
• Understand each partner’s business goals through structured discovery sessions and continuous dialogue, ensuring our solutions consistently align with and accelerate their success.
• Build tailored growth plans for each partner, outlining clear objectives, key initiatives, and milestones to drive sustained account expansion.
• Conduct Business Reviews to assess partner health, review KPI progress, and surface actionable strategic insights.
• Propose new products, features, and solutions that drive measurable value, tailored to each partner’s strategic objectives in the mobile and gaming landscape.
• Maintain a forward-looking view of each partner’s health — identifying risks and friction points early and driving swift internal action to resolve them before they escalate.
• Own escalation management with urgency and professionalism, deploying rapid response to protect the integrity of the relationship when issues arise.
• Resolve issues with composure and high emotional intelligence, navigating difficult conversations and high-pressure situations effectively.
• Own end-to-end execution of partner deliverables, ensuring internal stakeholders are aligned and accountable at every stage.
• Serve as a proactive partner advocate internally, ensuring the voice of the customer is represented across product, sales, engineering, and support teams.
• Coordinate cross-functional delivery of client requests, maintaining full transparency and alignment between all internal teams.
• Maintain accurate and up-to-date records of all partner interactions, health signals, and opportunities.
• Identify and support upsell and expansion opportunities, contributing to revenue growth through long-term relationship development.
• Track and analyse customer success metrics across portfolio, translating data into strategic recommendations presented at senior leadership level.

• Serve as Incident Commander for major incidents
• Own all incident communications
• Facilitate blameless Post-Incident Reviews (PIRs)
• Proactively analyze incident trends
• Enforce the incident management framework
• Oversee and mentor the Operations Engineer
• Produce shift handoff reports
• Audit service catalogue completeness
• Cover for the Operations Engineer during absences

Technical Service Operations Lead, Germany

Operations

• Serve as the primary dashboard monitor during your shift
• Triage and investigate production incidents
• Own lower-severity incidents end-to-end from detection through resolution
• Support the TSO Lead during major incidents
• Draft incident communications under TSO Lead direction
• Analyze incident trends, recurring issues, and production bugs
• Compile incident timelines and draft initial PIR documents
• Build and maintain operational automation
• Conduct structured shift handoffs
• Cover for the TSO Lead during vacations, absences, or emergencies
• Publish health reports of critical apps periodically

Operations Engineer

Account Manager

• Manage a portfolio of affiliate and API-integrated demand partners running user acquisition campaigns on the Xsolla Offerwall, serving as their primary day-to-day point of contact.
• Support the onboarding of new affiliate and API partners, coordinating with technical and operations teams to ensure integrations are completed accurately and on schedule.
• Maintain accurate records of partner accounts, campaign configurations, and integration statuses in CRM and internal tracking tools.
• Monitor live campaigns across affiliate and API partners, flagging performance anomalies and working with internal teams to resolve discrepancies quickly.
• Assist partners with technical questions related to API documentation, tracking setup, postback configuration, and feed integration.
• Coordinate with the technical team to triage and resolve integration issues, acting as a clear communication bridge between partners and internal stakeholders.
• Review campaign data regularly using KPIs such as CPI, CTR, conversion rate, and install volume to identify issues and surface optimization opportunities.
• Prepare regular performance reports and campaign summaries for partners, translating data into clear, digestible updates.
• Support senior account managers in preparing business reviews, renewal materials, and growth presentations for key accounts.
• Respond to partner inquiries promptly and professionally, maintaining a high standard of service across all communications.

Demand Account Coordinator

Data Analyst

• Use multiple data sets to create testable hypothesis for Xsolla’s customers to execute
• Craft simple, exec-ready narratives non-analysts can rally behind
• Recommend and help launch high-leverage A/B tests
• Partner with Game Data Analysts and Data/ETL engineers to keep data clean, secure, and well-defined
• Use genre benchmarks to contextualize results and capture repeatable wins
• Use market data to benchmark and validate internal findings

• Own the Subscriptions roadmap.
• Run end to end: research and discovery, prioritization, pushing work into development, delivery, educating the sales team, preparing documentation for each release.
• Stay close to publishers who run subscription businesses on Xsolla and to their subscribers.
• Find what moves retention and revenue, decide what gets built and in what order, and drive it from idea through delivery and adoption.
• Work with a tech lead and engineers, and coordinate across Payments, Anti-fraud, Auth, Catalog, Shop Builder, LiveOps, Analytics, and others.

Product Owner – Subscriptions

Project Manager

• Prepare conferences end to end: target lists, attendee research, outreach, schedules, briefings, and follow-up trackers
• Build investor, partner, lender, company, and counterparty databases from public sources, LinkedIn, and other channels
• Prepare and update presentations, internal memos, market maps, spreadsheets, and operating trackers
• Support financial models, fund analytics, pipeline trackers, and scoring tools
• Research investors, gaming companies, developers, publishers, lenders, partners, and comparable transactions
• Build and maintain the credit deals pipeline
• Coordinate and prepare dealflow scoring
• Coordinate tasks, deadlines, files, notes, follow-ups, and internal reporting so progress and blockers stay visible

Fund Project Manager

Attorney

• Draft, review, and negotiate a wide variety of commercial agreements, including licensing arrangements, vendor contracts, distribution agreements, and partnership deals
• Advise on Japanese employment and HR matters, including hiring, termination, and compliance with local labor regulations
• Provide corporate governance counsel on entity management, shareholder agreements, and board-level matters specific to Japan
• Manage relationships with and coordinate work of external Japanese counsel across multiple practice areas
• Monitor and advise on regulatory developments in Japan affecting Xsolla's business operations
• Support cross-border transactions and coordinate with global legal teams on multi-jurisdictional matters
• Identify and mitigate legal risks across all Japan business operations

Corporate Attorney

Solutions Engineer

• Serve as the technical liaison for strategic enterprise partners during the post-sales relationship
• Join partner calls to answer technical questions in real time
• Respond to technical inquiries quickly
• Create, own, and drive Xsolla Service Desk tickets to resolution
• Create and manage Partner Launch Event tickets for partner sales and launches
• Follow engineering and deployment processes carefully

Solutions Engineer – Enterprise Partners

General Counsel

• Provide expert legal advice and guidance on a broad range of corporate, commercial, and regulatory matters, including fintech, crypto, and securities.
• Draft, review, and negotiate complex contracts, including partnership, licensing, employment, and vendor agreements
• Advise on compliance with US and international laws relevant to the gaming, finance, and technology sectors
• Support mergers, acquisitions, and other strategic transactions
• Advise on digital asset offerings, token structures, and blockchain-based products, including analysis of securities law implications under federal and state regulations
• Monitor and interpret SEC, CFTC, FinCEN, and state regulatory developments affecting digital assets and payment systems
• Collaborate with cross-functional teams to identify and mitigate legal risks
• Develop and implement policies, procedures, and training to ensure ongoing compliance
• Represent Xsolla in legal proceedings, regulatory inquiries, and negotiations as needed
• Monitor changes in relevant legislation and assess impact on business operations
• Mentor and provide guidance to junior legal team members

Senior Counsel

Compliance

• Lead and oversee the rollout, administration, and ongoing compliance of Xsolla’s Complementary Compensation Plan
• Ensure all compensation programs comply with applicable laws and regulations
• Oversee the design, implementation, and communication of compensation plans
• Collaborate with Legal, Finance, and Executive teams to ensure alignment and mitigate compliance risks
• Monitor changes in regulations and proactively update policies and practices
• Conduct audits and prepare reports to demonstrate compliance with internal and external requirements
• Provide training and guidance to HR and business leaders on compensation compliance
• Support due diligence and documentation as requested

Compensation Compliance Director

Artificial Intelligence

• Own the Intelligence and Automation function for GSIP and Web3 PS — design, build, and maintain automated workflows (n8n or similar)
• Develop and maintain integrations across Salesforce, Jira, Confluence, Atlas, and Neo4j to create a unified intelligence layer
• Design and build executive dashboards that surface real-time portfolio health, deal pipelines, partnership progress, and KPIs for leadership across both divisions
• Build and maintain Confluence-based intelligence pages — partner profiles, initiative trackers, competitive intelligence, and automated content pipelines
• Support the company's operating framework that separates strategic narrative, operational process, and intelligence/automation — building workflows around stage gates, milestone tracking, approvals, and templates
• Drive AI adoption across both divisions, identifying opportunities to increase operational efficiency through Claude, Neuronet, and other AI tools
• Establish cadences for weekly reporting, monthly optimization reviews, and quarterly ROI reporting
• Measure and communicate the leverage gained through technology investments
• Continuously scout emerging AI capabilities, models, and tools on a weekly cadence. Run rapid experiments and present findings to the team
• Conduct regular demo sessions and hands-on training to ensure every team member across both divisions can effectively leverage AI tools. Lead by showing, not telling
• Attend key GSIP and Web3 PS meetings and working sessions to deeply understand operational context. Solutions must emerge from firsthand knowledge of how the team works
• Once automation is validated, hand off to operations leadership for integration into standard operating workflows. You pioneer; they scale
• Establish and maintain AI governance practices — ensuring AI decisions are traceable, compliant, and reversible
• Build predictive models for deal outcomes, partnership health, and initiative success. Surface anomalies and patterns before they become problems